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“Excellent Hotel in an Excellent Position”
5 of 5 bubbles Review of Sercotel Coliseo

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Sercotel Coliseo
Ranked #12 of 43 Hotels in Bilbao
Certificate of Excellence
United Kingdom
Level Contributor
101 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Excellent Hotel in an Excellent Position”
5 of 5 bubbles Reviewed May 14, 2012

We chose this hotel because it had excellent reviews, was near the old town to the east, the Guggenheim Museum to the west, and the river on three sides, and we were not disappointed. It is modern, clean, with excellent helpful staff and is ideally situated. As we arrived late evening (from the Santander ferry), the hotel car park was full (we were warned this might be the case); however the receptionist directed us to the public car park which is almost opposite and we left our car there for the stay which was not a problem - plenty of space and good security. Two slight disappointments with the hotel – the aircon didn’t cool (the maid opened the window for us on the second day), and the breakfast was nothing special but expensive (€15) and there was no normal tea for some reason on both mornings.
Bilbao is a lovely town, especially the old quarter and the gardens. While tapas is available all day, the restaurants only open for dinner at 9pm, which is too late for us. Fortunately we stumbled across the bar/restaurant Berton at 11 Calle Jardines in the old town which serves meals throughout the day and evening; we had an excellent meal there.
The Guggenheim is an interesting building with unique architecture. We visited all the galleries but must confess to not getting much out of it. 16 slightly different obscure paintings of Lenin and Stalin hanging upside down in dresses is not for me, however the pretentious commentary from the audio unit does provide some amusement.

  • Stayed May 2012, traveled as a couple
    • Value
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Helpful?
Thank ClearViewing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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999 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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fremantle Australia
Level Contributor
130 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 bubbles Reviewed May 14, 2012

For the money we paid, we consider this hotel amazing value. The rooms are large, the WiFi is fairly fast, and the bathroom excellent. Yes the breakfast is too dear, but it might pay to look at the Hotel website, which has some good deals for room, breakfast and Guggenheim admission.

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank laflafs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
60 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed May 10, 2012

Nice hotel in great location. Lots of business clients. Two computers near reception area for public use. We didn't eat breakfast at hotel because it was too expensive. Found several bakeries and cafes nearby. Convenient to metro.

  • Stayed May 2012, traveled as a couple
    • Value
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Helpful?
1 Thank fromny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saratoga Springs, New York
Level Contributor
128 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed April 25, 2012

Our travel agency voucher stated that we would be picked up at the hotel for a tour of Casco Viejo on Sunday morning. Unfortunately, the tour guide never showed up. The resourcefulness and persistence of the Sercotel Front Desk staff resolved the mess-- made numerous phone calls, gave us walking directions to the Tourist Agency, and arranged for the local tour to wait for us to walk there. Unbelievable Customer Service-- indicative of a very well managed hotel!!! Oh, and the Sercotel itself is new, modern, very clean, very comfortable, with great internet service, and in an excellent location for touring. We loved it and Vizcaya!! Great Value!! Would definately stay again!!!

  • Stayed March 2012, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Robert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sercotel C, Director General at Sercotel Coliseo, responded to this review, April 27, 2012
Dear customer:
As Director of the Sercotel Coliseo Hotel, I want to thank you greatly for your comments to our staff, which helps us to work if possible every day, with the main objective that each customer who visits the Hotel Sercotel Coliseo feels so at ease during your stay as you has been more eager.We hope to see you soon among us again.
Thanks a lot.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cashel, Ireland
Level Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed April 13, 2012

i found this hotel good but very clinical and souless. it was very central though and a good location in bilbao

  • Stayed October 2011, traveled with friends
    • Value
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Helpful?
Thank helens044
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moscow, Russia
Level Contributor
44 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 bubbles Reviewed March 10, 2012

We stayed at this hotel for 3 nights with a group of friends. All of us enjoyed staying at Sercotel Coliseo very much. Brand-new, spacious and well-equipped rooms with a wenge-like decoration look very impressive. The outside terrace is cozy, equipped with nice chairs and sofas so it is nice to relax there after intensive excursions around the city and museums. It takes about 10 min to reach the Fine Arts Museum, furthermore the hotel is in 15 min walking distance from the Guggenheim Museum and Old City (Casco Viejo) with its cathedrals and nice restaurants. Termibus, the central bus station from which one can reach San-Sebastian, for example, is located in 20 min from the hotel. The housemaid were keeping our rooms extremely clean. The reception staff were very polite and satisfied all our needs, including arranging on-line registration for our flights using the hotel free Internet. Indeed the hotel corresponds to its 4 stars and a special offer of about 60 Euros per night turned to be very good value for money

  • Stayed March 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank SergeiV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
104 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 bubbles Reviewed February 20, 2012

I didn't expect much of this hotel but was quite impressed. The decor is modern. The Internet is free. The rooms are not huge but they are very clean. The staff is friendly. And the location is excellent. The only thing I didn't like was the two twin beds pushed together to make a queen -- but this is so common in Europe it's tough to complain about it too much. I would definitely stay here again.

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pjmboston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sercotel Coliseo

Property: Sercotel Coliseo
Address: Alameda De Urquijo 13, 48008 Bilbao, Spain
Phone Number:
Location: Spain > Basque Country > Province of Vizcaya > Bilbao > Abando
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #12 of 43 Hotels in Bilbao
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sercotel Coliseo 4*
Number of rooms: 97
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