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“Hotel Carlton What a Treat!”
Review of Carlton Hotel

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Carlton Hotel
Ranked #11 of 42 Hotels in Bilbao
Certificate of Excellence
Mandeville, Louisiana
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Hotel Carlton What a Treat!”
Reviewed July 10, 2013

We stayed at Hotel Carlton and absolutely loved it. The evening we arrived, we saw a traditional Spanish Wedding Dance in the atrium of the entrance hall . It was such as treat. The Hotel is a beautiful building that is well located within easy walking distance of the Guggenheim and river. The staff was particularly helpful with suggestions and reservations. The room was spotless with a great king bed. Wonderful stay.

  • Stayed July 2013, traveled as a couple
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Helpful?
Thank AnnC962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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869 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (80)
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Worcester, United Kingdom
Level Contributor
77 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed July 9, 2013

We booked this hotel for a three night stay having been impressed with the reviews on Tripadvisor - which has never let us down before. We arrived and had to lug our own suitcases up the steps - doorman watched us. We booked directly with the hotel and specified a 'quiet, non smoking room with twin beds'. We arrived late at night and got a noisy, smoking room (which stank of smoke half masked by revolting room spray) and a double bed. It was too late to change it. The wall to the next room was paper thin and we could everything the occupants said but the worst thing was the toilets. They are vacuum assisted- very efficient but incredibly loud. The next door loo was clearly right next to the wall and the occupants used it at 1230, 0130, 0530 and 0630. Not their fault they have frequency but you really shouldn't have a loo that wakes the next door room up. We moved room to the top floor and the management agreed to not put anyone in the next door room - so that probelm was solved.
Be prepared to eat late in Bilbao - nothing opens before 2030 and often 2100 and many places don't serve food in the evening. So we decided to eat in the restaurant at the hotel. First night - we were told it was full (which it blatantly wasn't) but that we could have something on room service - at TREBLE the price. We went out. Next night we booked into the restauant - what a mistake - the veal entrecote was the worst I have eaten anywhere and the meals the other four in our party had weren't much better. Had better food at the cafe in the airport. Overall impression - surly staff, high prices, good location, fair breakfast but would never recommend it to anyone.

Room Tip: check there isn't a loo on the adjacent wall
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
3 Thank RobGfromWorcs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisbon, Portugal
Level Contributor
87 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed June 28, 2013

The hotel is located in a wonderful old palatial building on a beautiful squares if the town, very central to the business district and the tourist attractions. Very kind and warm welcome at the front desk. The hotel has a garage and you should ask for a parking when making your reservation.

The hotel is very nicely decorated with a magnificent main hall.

The room a well decorated and equipped. We got the requested very quiet room to the inner court. The working desk was of a decent size with sufficient connectors. Wifi is working well and included. The bath room is nice and well designed.

We dined at the hotel. The cuisine is excellent, the Iberian ham among the best I ever ate and the Merluza (hake) in a Basque preparation ultrafresh. It was really delicious and went very well with the (moderately priced) wine of the house - a Rioja . The shot of local brandy with my café was very tasty.

The surprise came in the morning. The breakfast buffet was stunning – in variety and highest quality ! Just to give an example: You will not very often have the choice between eggs in at least five different preparations ! Same for the cold cuts and hams, the fruit, pastries or jams.

It’s a true 5 stars and comes at a comparatively moderate price.

Room Tip: Ask for a quiet room to the inner court
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  • Stayed June 2013, traveled on business
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Helpful?
2 Thank AntonioJulioNegro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palm Beach Gardens, FL
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed June 27, 2013

I have stayed at the Carlton on three separate occasions, and love this hotel. The staff are professional, informative, courteous, and make every effort to address me by name. My room has been upgraded with each subsequent stay. I enjoy overlooking the Plaza Moyua. The hotel's history is fascinating. We have found that the light breakfast available in the American Bar best serves our needs. We will always return to the Carlton whenever we are in Bilbao.

  • Stayed May 2013, traveled with family
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Helpful?
Thank mfs524
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fethard, Tipperary, Ireland
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 23, 2013

Stay Here! As soon as I entered the impressive foyer, I was immediately welcomed and checked in without delay. While processing my reservation, conversation naturally flowed and I felt that I was really in a top class hotel. After that, I was given a great insight into the main tourist attractions and some recommendations. The room was spacious,very comfortable and had a superb view of the Plaza Moyua. My stay was capped off with a delicious cocktail from the hotel bar. I would stay here again whenever I return to Bilbao.

  • Stayed June 2013, traveled solo
    • Value
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Helpful?
Thank eoin_delahunty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bland, MO
Level Contributor
84 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed June 22, 2013

excellent hotel. Great concierge staff... coffee via room service at 4:30AM! great room.. very good price. Over aLL GREAT +. WOULD GO BACK IN A HEARTBEAT...

very good breakfast buffet. Central location... perfect

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Don M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisbon, Portugal
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed June 19, 2013

Good afternoon,

I stay in your hotel in Bilbao, Carlton, from 16th till 19th June., 2013.

I just want to say that it was a very pleasant stay with you.

All the staff was very friendly, but I must say that two of the people that work with you were very polite and very nice: Ms. Laura and Mr. Jose Carlos from breakfast room. They were very friendly and very nice.

So, please give them a big thank you for being very professional and polite.

And of course the staff from the front desk were also very friendly.

Congratulations to Aránzazu Hoteles to have such great staff working with it, and for making my birthday stay with you 5 stars.

Thank you.

Paulo Monteiro

Room Tip: Higher floor looking to the square.
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  • Stayed June 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank monteiroexpo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Carlton Hotel

Property: Carlton Hotel
Address: Plaza de Federico Moyua 2, 48009 Bilbao, Spain
Location: Spain > Basque Country > Province of Vizcaya > Bilbao
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#5 Family Hotel in Bilbao
#6 Business Hotel in Bilbao
#7 Romantic Hotel in Bilbao
#10 Luxury Hotel in Bilbao
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Carlton Hotel 5*
Number of rooms: 141
Official Description (provided by the hotel):
Founded in 1926, the Hotel Carlton is one of the landmark buildings and the most majestic hotel in Bilbao. Declared an Architectural, Artistic, Historical and Cultural Monument, over its history the building has witnessed important social and cultural events. ... more   less 
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Also Known As:
Carlton Hotel Bilbao

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