I'm from Bilbao, and I have been many times there. Now, sometimes when I go home on holidays, I go there with my sister, that loves it. Well, they are very famous for their sandwich (and the secret sauce, that any worker that worked there can tell you), but they are living of the past glory. They are not so special, everything is incredibly expensive, and the service is disgusting. So, if you're there, just try one sandwich (because it worth it), but never return.
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