When I read the reviews of this hotel on Tripadvisor I thought it was just the ticket for my fleeting visit to the town as I passed through. It has four stars; free parking; price reasonable; other reviews not too bad. Unfortunately we were very disappointed with our stay.
The first challenge was finding our way to the hotel. The GPS took us around in tiny circles through little narrow streets and could not find its way. Not the hotel's fault, of course, but the address itself was virtually impossible to locate in the GPS - it took ages and quite a lot of guesswork. The road is AS-II - that is letter i + letter i. In the end I located it it using the postcode. There is in fact only one road which takes you to it so take great care when driving there.
Location: I was somewhat stunned to find that this bright shiny new hotel is located in a derelict commercial area - the building next door was literally a demolition site and this was one of the views from the bedroom window. It is actually in the middle of nowhere really, and placed at the side of the equivalent of an urban motorway which was particularly noisy in the night - no let up of traffic here I am afraid.
Parking however was free and there seemed to be plenty of it, both outside or underground.
The bedroom was a typical utilitarian room which you would find in the average three star hotel - yes three star not four but perfectly clean. The bathroom was all decked out for wheelchair access; I had not asked for a disabled room so I have no idea whether this was just an accident or whether they are all like that. However the problem was that there was absolutely no flat surface in the bathroom to put anything on except the top of the lavatory cistern and the sides to the wash basin - not even a glass shelf over the basin - so nowhere to put your wash bag etc etc. The shower ran straight on to the floor and into a drain, efficiently enough but the whole floor tended to get splashed and where to put the shampoo down after you had put some on your head??? And then you have to find the shower gel - where is that now?
So far so mediocre. The first real shock came when we decided it was our gin and tonic time and we needed some ice. So my partner went down to the reception to ask for some as there was no sign of any ice machines anywhere - something we would have expected from a hotel of this rating and which would have been provided de rigueur in the USA. Well this request proved to be a major incident! The receptionist could not understand at first what was wanted and obviously found this request somewhat annoying! The bar seemed unattended. Eventually she went off, midst the copious phone calls and other interruptions, and came back with a full bag of ice straight from the freezer to where it had been delivered from the wholesalers. As my partner walked away with the ice (which as it turned out to be the best ice we have ever had!), the receptionist commented "and I will put that on your bill for you". We were absolutely mortified by such a comment. We have stayed in many hotels worldwide but nowhere anywhere have we been charged for some ice for our drinks. We mithered over this all evening and it rather spoiled our visit. In the event no charge appeared on the bill - luckily for everyone as I was bracing myself for an international incident as I was not prepared to pay for it.
Sleep quality - not good. We needed the windows open as the air conditioning was not so good and accordingly had to put up with the traffic noise. More to the point I had to watch my partner attempting to catch the mosquitos which were eating us to death.
Food: the hotel menu was disappointing, limited and uninteresting, apart from being over-priced. We decided eat out and then realised why the menu was over-priced. Basically there is nowhere else to eat for literally miles! We decided to go to the restaurants listed in the GPS - the closest being about 2 km away as the crow flies but over 6 km by car. Good job we did not walk as it was closed, as was the next and the next and we ended up right down the other end of town, many miles away where parking was almost impossible.
On the good side, however, breakfast was a brighter moment. Notwithstanding that the dining room was in a windowless basement, the lady managing the breakfast service was a bubbly jolly person who was welcoming and helpful. Breakfast itself was okay, much the norm but no eggs and bacon. The orange juice however was real - actually tasted like oranges.
To sum up I think this is a very particular hotel, really a typical overnight commercial hotel for travelling salesmen and not for holiday makers, which is what we were on this occasion and most definitely not for visitors without a car - believe me you will need it! I do however feel that three stars would be more appropriate. And if you like a bucket of ice during your stay, this may be a bridge too far.
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