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“Uncomfortable stay - 405” 1 of 5 bubbles
Review of Hotel Sauce

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Hotel Sauce
Ranked #2 of 80 Hotels in Zaragoza
Certificate of Excellence
Lija, Malta
Level Contributor
3 reviews
3 hotel reviews
“Uncomfortable stay - 405”
1 of 5 bubbles Reviewed July 30, 2013

Our stay at Hotel Sauce should have been quite satisfactory: easy to locate hotel, central position, welcoming staff, room nicely decorated...BUT on our first night the air conditioning stopped working at 4.45am. On going down to breakfast I reported it to the receptionist and was told that she would immediately switch it on. On the second night at around 23.30 the air conditioner was not working so I went down to report the fault and have it turned on again. The receptionist told me that it was switched off because otherwise after 4hrs working the room would be
too cold, this with an outside temperature of 32 degree Celsius, our room looked over an internal yard so there was no breeze whatsoever even with an open window. At 2.45 am the air conditioner was switched off again. I tried to phone the receptionist twice but got no answer [image if this was an emergency call] so I had no option but to go
down personally and ask for the air conditioner to be turned on again.

Anna
If the hotel has to resort to cost cutting measures then I would suggest that you switch off or turn the air conditioner to a higher temperature as the lobby was very pleasantly cold at that time of the night with no one but the receptionist around, and leave the paying guests bedrooms alone.

All in all I would say it was a very disappointing and uncomfortable stay

  • Stayed July 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Anna Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelsauce, Owner at Hotel Sauce, responded to this review, August 1, 2013
Dear guests from Malta,
We are very sorry to know that we have disappointed you.
We can claim that this was an unsual and occasional inconvenience.
The majority of our guests really appreciate how the airconditioning works in their rooms and enjoy a pleasant stay with us during these hot days in Zaragoza. WE CAN GUARANTEE a good aircon functioning during the summer time.
We are grateful for your feedback because it helps us improve and now we make sure that the aircon system works all nigh long ( with the possibility that in room 405 you can switch it off individually in case you are too cold) .
Our sincere apologies we could not solve this problem and satisfy your needs and requests during your stay. The only thing we can say is that we feel bad and we hope this does not happen again to future guests.
Kindest regards from all our team.
Isabel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,028 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Manchester, United Kingdom
Level Contributor
93 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed July 28, 2013 via mobile

This hotel is fantastically located near to all the sights and the main shopping area. The rooms were clean and modern with good air conditioning which was necessary in the 37 degree heat of daytime Zaragoza! The breakfast, which in our package was included for free, was good, consisting of orange juice, tea and coffee as well as a good selection of pastries, meats, cereals, yoghurts, fruits, etc, as well as the local favourite of pan con tomate - a good mix of local specialities and international breakfast staples. You can also have Telepizza, the Spanish equivalent of Domino's, ordered straight to your room by the reception and added to your tab.

But the highlight of our stay, we must say, was the friendliness of the staff at all times. They were friendly, spoke good English but were also willing to speak to us in our broken Spanish, and always ready with a hello in the morning and evenings as well as giving us advice on what to see and do.

If we have one comment on something that could be improved, it would be that the wifi signal in our room was quite weak. But this was only a minor complaint in what was a lovely stay for us. Overall recommended!!

Stayed July 2013, traveled as a couple
Helpful?
Thank goingplaces171
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelsauce, Owner at Hotel Sauce, responded to this review, July 31, 2013
Dear guests from Manchester:
We are very happy to know that you appreciated our priviledged location, the cleanliness, our rich and varied breakfast... and our friendly attention :-) Thank your for highlighting this last quality. We think that A SMILE MAKES SENSE :-) . I pass on your words to the rest of the team. This encourages us to keep on taking care of our guests :-)
Kindest regards from Zaragoza.
Isabel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed June 28, 2013 via mobile

I stayed here a few days a go and found the hotel to be ideally located to see the main sites.
like many other reviewers I was impressed with the helpfulness of the staff.
My room was the smallest in the hotel but was perfectly adequate.

  • Stayed June 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank omar504
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelsauce, Owner at Hotel Sauce, responded to this review, July 1, 2013
Dear Guest from Melbourne,
We are glad you found best location and helpful staff during your stay!
True. All our rooms are different size and decoration : small ones ( specially the single rooms, middle size and more spacious ones) . However, we are happy to know that this was not an inconvenience for you. So our slogan would be: Small family run hotel just in the heart of the city! :-)
Thank you for sharing your opinion!!
Kindest regards from Isabel and all the Sauce team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
268 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
4 of 5 bubbles Reviewed June 17, 2013

We stayed in an apartment that is part of the hotel. The place was clean and very comfortable and perfect for our needs and very reasonably priced. The staff were exceptionally good, helpful and kind. The car park is not for the faint hearted. If you use it make sure you have a small car otherwise it will become small trying to enter it! The staff walked us inane out.

  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 69Armstrong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelsauce, Owner at Hotel Sauce, responded to this review, June 27, 2013
Dear Guest,
Let us inform those travelers that may read these lines that we run the hotel and two blocks of apartments, all of them next to the cathedral. But each building has a different commecial name: Hotel Sauce, Apartamentos Sabinas El Pilar and Apartamentos Sabinas Alfonso. So when making the reservation direct or online, websites are different. But we are the same team and the same owners.
Parking it is true it is quite small, but it has the advantage that it is in the city centre and in front of the hotel. As you say, we try to guide our guests to get in and out to make things easier.
Thank you so much for your priceless feedback.
Kindest regards,
Isabel and all the team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, GA
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed June 16, 2013

This is a great little place! The staff was amazingly friendly and helpful! Great location, clean room and fantastic breakfast. Everyone absolutely bent over backwards to make sure our stay was wonderful. They really have the whole customer service thing figured out. If your travels take you to Zaragoza, don't hesitate to book a stay here!

  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kmrg2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelsauce, Owner at Hotel Sauce, responded to this review, June 27, 2013
Dear Guests from Atlanta,
It is very rewarding for us to see that you appreciate our good custumer service and friendly and helpful staff. Now we know that our HARD WORK MAKES SENSE. We invite every traveler that may read this review to come and discover the Sauce experience :-) .
Kindest regards from Zaragoza,
Isabel and all the team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
1 review
4 of 5 bubbles Reviewed June 11, 2013

This is a very good hotel with a perfect location to everything actually. Very friendly staff that helped us with all our requests. The rooms are ok even though they were small to mediumsized. I don't give 5 points to rooms without sofas but in this case it wasn't needed. The breakfast was just what we needed in the morning before we went out for tapashunting. The next time I go to Zaragoza I will stay at this hotell again. Try it - you won't be dissapointed.

  • Stayed June 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kari M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelsauce, Owner at Hotel Sauce, responded to this review, June 28, 2013
Dear guest from Sweden!
Thank you so much for your wonderful opinion and feedback!
We love when you say that you went tapashunting :-) !! : A maze of narrow and pedestrian streets called " El Tubo" is the most popular area full of the best and famous TAPAS BARS of the city!! and JUST ROUND THE CORNER of the hotel.
Don´t miss the opportunity to come and taste them with a glass of wine or beer! :-)
Sincere thanks from Zaragoza from all the Sauce Team.
Isabel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
caribbean
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 10, 2013

I booked this hotel for a-one day visit to Zaragoza in May considering its location and Tripadvisor reviews. I was not disappointed. Although the room and bathroom were rather small, it was very clean and comfortable. It included a safe. Breakfast was good, great coffee. I also liked the service of the front desk personnel, who were always ready to help in any way possible. Most of all, I loved the location of this hotel, which is in the middle of the old city and walking distance to all major attractions.

  • Stayed May 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank maria m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelsauce, Owner at Hotel Sauce, responded to this review, June 28, 2013
Dear Maria,
Thank you so much for your feedback. Yes! We are a SMALL, family run hotel, very CONVENIENT, with anything you may need and, as you said, with helpful and good customer service.
Most foreign travelers spend, as you did, only one night stay in Zaragoza on their way to other cities in Spain. BUT we think that there are so many things to do and to discover in Zaragoza that we recommend to stay longer, it is worth a 2-3 day visit!! :-)
Best regards from all the team.
Isabel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Sauce

Property: Hotel Sauce
Address: Calle Espoz y Mina 33, 50003 Zaragoza, Spain
Location: Spain > Aragon > Province of Zaragoza > Zaragoza > Casco Antiguo
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Suites Wheelchair access
Hotel Style:
#2 Family Hotel in Zaragoza
#2 Best Value Hotel in Zaragoza
#3 Business Hotel in Zaragoza
#6 Romantic Hotel in Zaragoza
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hotel Sauce 2*
Number of rooms: 40
Official Description (provided by the hotel):
A charming hotel in the center of SaragossaHotel Sauce is located in the historical, artistic and commercial center of Saragossa, close to Basilica del Pilar and Cathedral, La Seo de San Salvador and the best attractions of the city.Each room is uniqueHotel Sauce has 40 rooms. Each one has been personally decorated and taking care of the details.They are equiped with complete bathroom with hairdryer and toiletries, TV, telephone, individual safe, air conditioning, heating and free WiFi.Services that you can enjoy during your stayHomemade breakfast buffet with natural products, private parking, free WiFi, Cot Service, Meeting Room, Laundry Service, Fax and Regular Mail, Transfer to Airport and Baggage Storage. ... more   less 
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Also Known As:
Sauce Hotel Zaragoza

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