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“What a great welcome”
Review of Palafox Hotel

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Palafox Hotel
Ranked #13 of 78 Hotels in Zaragoza
Certificate of Excellence
Marbella, Spain
Level Contributor
244 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
“What a great welcome”
Reviewed June 16, 2013

My wife and I stayed at this hotel on the third night of our trip by car to southern Spain. As soon as we arrived at the door, there was a desk clerk waiting for us. She took our car and parked it in the secure basement garage and helped us with our luggage. The hotel, built around 15 years ago, was incredibly clean and well-presented. Its location around 15 minutes walk from the river and ancient quarter was also a big plus. Our room was well-presented with all the necessary mod-cons. Before departing, we had an excellent buffet breakfast which contained almost everything one could have imagined. We would thoroughly recommend this hotel to anyone who doesn't want to pay a 5-star price but wants 5-star treatment.

Room Tip: The hotel is in a side-street off the main road. So I would imagine that all the rooms are quiet.
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SMV5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palafox-Hoteles, Dirección Hotel at Palafox Hotel, responded to this review, July 31, 2013
Dear guest,

We greatly appreciate your comments about the service and hotel facilities.
I 'll do hope that you will choose us again in your next visit to Zaragoza.
Best regards and thank you very much.

Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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604 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (22)
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English first
San Anselmo, California
Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed June 5, 2013

But probably not a 5-star. The room was nice, the staff was helpful and the valet parking was great. The front desk was extremely helpful in pointing us to local sites.
But the restaurant service was terrible! The restaurant is reputed to have an extensive cellar stocked with many local/Spanish wines, liquors and liqueurs. After dinner, my husband asked to see a list. They don't have one was the the response, if you know what you want we'll get it for you. The waiter said he was too busy to spend any time with recommendations. It would have been fun to try something we couldn't get in the states. A two star hostel in the Pyrenees went out of their way to help us sample. Shameful that such a highly rated restaurant would have "attitude".

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SanAnselmoSue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palafox-Hoteles, Dirección Hotel at Palafox Hotel, responded to this review, July 17, 2013
Dear guest,

We appreciate the time taken to share your opinion. Your opinion and experience in Palafox Hotel is very important to us.
Please accept our apologies for the inconveniences caused by the service during the dinner. The department responsible for this issue has been informed and further actions have been taken thanks to your collaboration. I do hope that you will choose us again.
Yours sincerely,

Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sfax
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 16, 2013

I visited this hotel with my husband for few days last month. Our experience was out of this world. I have no words to describe my stay at this place. This hotel really exceeded our expectations and we were delighted to book this place. Form beginning till end we were treated like royalty. I would highly recommend it.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Irene P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 9, 2013 via mobile

We stayed one night on our way to Monasterio de Piedra. We got upgraded when we got a twin room when we had requested a double.Had all what you would expect for the standard of this hotel and the price. Staff pleasant and we would recommend.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RandRPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warrington, United Kingdom
Level Contributor
123 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed April 28, 2013

Stayed recently on a business trip....great location, clean, staff friendly and helpful.
Did not think the breakfast was great for a 5star but overall i would recommend this hotel, i thought valet parking was a nice extra!

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DSBCheshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burbank, California, United States
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 19, 2013

I am not questioning how people who stayed here rated this 5 star. I stayed in this hotel for about 5 days and then another 6 days on a business trip from US. Not a 5 star Hotel for sure. Nobody even in the front door to help u with parking or luggage, but only in reception. Very good location - close to all good bar, clubs and supermarket. There is public parking right is front of hotel which is good for long term. Breakfast is at best OK. Rooms don't look like its been refurbished for the last 10 years. Carpets looks really bad really bad. Beds are small again, King Beds means Queen in Europe as its small. Service is good and staff do understand English. NOTE: In winter this hotel has no A/C at all - so its really hot and you have to open the windows which also cant be done easily
So 4 Star Hotel at best compared to any hotel in US or in Europe.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Raj K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Illinois
Level Contributor
392 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed April 8, 2013

This is a great property in Zaragosa. The rooms were large and spacious and had all the basics for a great stay. The staff were extremely friendly. The hotel was also very clean and the service was very efficient. If there were any negatives it was that the restaurant was closed (had good ratings) and that the bar service staff was short due to the easter weekend. Since it was one of the better hotels in the city we were also lucky enough to have the Real Madrid team staying there which was a huge surprise for my sons who are die hard fans.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FamFunIllinois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Palafox Hotel

Property: Palafox Hotel
Address: Calle Casa Jimenez s/n, 50004 Zaragoza, Spain
Location: Spain > Aragon > Province of Zaragoza > Zaragoza > Casco Antiguo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Zaragoza
#9 Luxury Hotel in Zaragoza
#11 Business Hotel in Zaragoza
Price Range (Based on Average Rates): $
Hotel Class:5 star — Palafox Hotel 5*
Number of rooms: 179
Official Description (provided by the hotel):
The Hotel Palafox represents the prototype of the large five stars luxury hotels being the first of the entire region of Zaragoza. It houses an important service center and meeting place of Zaragoza. Furthermore it is located in a quiet street, surrounded by the largest commercial district in the city.Great business center named "Real de Zaragoza", only for its size and appearance impressive, equipped with extensive communications systems, secretarial services, simultaneous translation, among others. ... more   less 
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Also Known As:
Palafox Hotel Zaragoza

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