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“Crude service staff at dinning hall”

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Hotel Eurostars Zaragoza
Ranked #32 of 79 Hotels in Zaragoza
Reviewed April 27, 2013

Hotel was a relatively new hotel in the region. Location was also a convenience considering its location right above the railway station. Reception service was prompt and courteous.

Down side:
We( my family) had a bad experience at the dinning hall of this hotel. We arrived for breakfast at 7.10am and was greeted by shocked faces as the food was not fully prepared. Breakfast should be serving at 7am. We were pointed to sit at the dining hall but later REMOVED from out seats in the midst of our breakfast to the adjacent room next to the dinning room.

Who enjoys being interrupted in the meal to move seats? I think service staff at the dinning hall should learn to be more polite. Also,I think service the service staff practice race discrimination, which is something they should correct on.

Bedroom was relatively spacious but the room was not very clean. I could see that the dust bins in the toilets was not emptied and there was a layer of dust under the bed.

hope the review helps!

Room Tip: room facing the road, it has a better view.
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  • Stayed: April 2013, traveled with family
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1  Thank HannyChai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Veronica2013, Revenue Manager at Hotel Eurostars Zaragoza, responded to this reviewResponded May 2, 2013

Dear HannyChai,
we would like to thank you for your review and we apologize for the incovenience caused during your stay in the dinning hall. We would like to inform you that we take note of each comments made, always with the aim of improving.
Sincerely,
Verónica Alonso- Revenue Manager Hotel Husa Puerta de Zaragoza****

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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29 - 35 of 399 reviews

Reviewed March 22, 2013

We stayed one night at this hotel and had booked a standard room for two. Maybe because we visited Zaragoza off-season, we were able to have a great deal with this huge room that was almost like a suite we have back home. The staff was nice and friendly.

The beds were very comfortable and we had a good night's sleep although our room faced the rainstation platforms. The train traffic ceased by midnight and started again after 5 am in the morning. We didn't find this bothersome but somebody might. What was bothering me instead, was that the room had a very cold floor, especially in the bathroom.

There was a nice TV you could watch from the couch. The minibar only had two bottles of water and some canned sweets, which I found funny in a four-star hotel. The breakfast was delicious and the restaurant had a nice view with the rough Zaragoza landscape.

The location is excellent when visiting Zaragoza by train, but it's about a 10 minute taxi ride to the city centre (there's a good bus connection, too). There are hardly any restaurants or anything to do near the hotel except the shopping centre at walking distance. It's called "Centro Comercial Augusta", and there are many shops and places to eat.

The Zaragoza Delicias station is huge so you might end up walking a lot. The hotel is divided in part A and B, and there is a reception desk in both of them, but the breakfast in served only at the one end of the hotel (of course, our room was situated at the other).

We needed to travel by train, so the hotel location literally at the station was very convenient.

Room Tip: Ask for a room closer to the breakfast salon, if you don't want to walk back and forth the long...
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  • Stayed: March 2013, traveled on business
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Thank Audrey A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Veronica2013, Revenue Manager at Hotel Eurostars Zaragoza, responded to this reviewResponded March 27, 2013

Dear Audrey A.,

Thank you so much for your nice review about our hotel, including our location, our rooms, good value and breakfast.
We are glad to see that you enjoyed your stay with us, and we will take part regarding the minibar and cold floor comments.
We hope to see you back again!
Kind regards,
Verónica Alonso
Revenue Manager-Hotel Husa Puerta de Zaragoza****

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Reviewed November 8, 2012

I spent one week in this hotel with my workmates when we had big conference at  Zaragoza.  This " four star hotel" is maxium 1  1/2 star hotel.  When I stepped in the room, the first impression was, that no one has been here after ages, it smells mold,   some  rooms were very cold,  bath was after first shower full of strash, toiletpaper and toilet was off the wall and floor, athmosphere was rude and tired. Only positive thing was breakfeast - there was one.  Location is far away from old town, but if you want stay at railwaystation, this is your hotel. The hotel is at railwaystation. Better choise is the Trypp hotel, if you want to stay this part of town. 

Stayed: November 2012, traveled on business
1  Thank Kallio62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Veronica2013, Revenue Manager at Hotel Eurostars Zaragoza, responded to this reviewResponded November 12, 2012

Dear guest,
we would like to thank you for your feedback. Very sorry that your stay at the hotel was not pleasant. We always try to give our customers a pleasant stay so I apologize for the incovenience caused.
also, we would like to inform you that we take note of each and every comments and complaints made, always with the aim of improving.
We hope that in your next visit we can offer you a pleasant stay.
Sincerely,
Verónica Alonso
Revenue Manager Hotel Husa Puerta de Zaragoza ****

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 3, 2012

The hotel is at the railway station in town, so it is not right in the center. The location is ok but nothing great. For people visiting town by car it is rather good though.The room was nice and big enough! The beds we're comfortable enough but could have been better. Overall, we enjoyed the stay.

  • Stayed: July 2012, traveled with friends
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Thank Harry833
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2012

Free parking in front of hotel and right off of the motorway on the outskirts of the city. Train station adjoins the hotel. Very modern, spacious rooms. Soft beds, A/C, no noise from other guests detected. Paid 51 euro total for two people on 16 June 2012. Would happily stay there again.

  • Stayed: June 2012, traveled as a couple
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Thank Mister_Compliant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 2, 2012

Great huge rooms facing the train station. You can hear the trains after 5AM. Stayed in March 2012 for one night.

You need a car to visit the city centre.

  • Stayed: March 2012, traveled with family
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1  Thank LMOF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 2, 2011

I had the misfortune to stay here for business. Appalling hotel adjoined to the state of the art train station. My room had view of dual carriageway - other choice is a view of the station!! Air con wasn't working properly and in fact seemed to be expelling poor quality air as myself and a colleague suffered throat infections through it. I couldn't sleep well here at all. The staff were mainly incompetent as they failed to deliver important messages and the fax machine was often out of order. They are very short staffed as often the dining room tables were all left uncleared after a big tour group had had an early breakfast. I ordered room service one evening and it was a pizza deleivery which was inedible.The location is totally inconvenient- around 30 mins from town- apart from a quick getaway being the only plus point about this place.

  • Stayed: June 2011, traveled on business
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3  Thank Incognito62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Eurostars Zaragoza

Address: Miquel Roca i Junyent, 5 | Estacion Delicias, 50011 Zaragoza, Spain
Location: Spain > Aragon > Province of Zaragoza > Zaragoza
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #32 of 79 Hotels in Zaragoza
Price Range: $54 - $141 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Eurostars Zaragoza 3.5*
Number of rooms: 256
Official Description (provided by the hotel):
Design, comfort, modernity and an excellent location are the key points at this fantastic urban hotel. R ecently opened and located inside Zaragoza's station, the hotel offers a perfect combination of rest and comfort since its facilities are designed to ensure a pleasant stay. The Hotel Eurostars Zaragoza 4* has 256 rooms featuring the best services in order to guarantee the confort in any kind of touristic or business trip. Close to the Expo area, the Pabellón Puente and the Torre del Agua, the hotel has 4 meeting rooms with capacity for up to 150 people. Moreover, Hotel Eurostars Zaragoza 4* has an excellent restaurant service available, perfect for any type of congress or private banquets. ... more   less 
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