We write this review hoping that the operator will take the necessary measures to improve the experience for future clients.
Firstly, the operator should NOT have mixed English-speaking and Spanish-speaking clients on the same tour as the guide had to switch between the two languages, which meant she was compelled to speak much faster than usual to cover each topic in both languages. At times we couldn't figure out which language she was using, especially at the bullring where we opted to listen to the commentary of a tour guide from another tour company. For most part it seemed like a self-guided tour.
Contrary to the photo on Tripadvisor, the river cruise was on a larger vessel with nearly 100 other passengers, who were not part of our tour group, listening to a pre-recorded script. There was no added value by being on this tour as for the next hour we had no interaction with our guide who sat on the lower deck instructing us to find her if we had any questions. We could have just done the river cruise ourselves, and wouldn't have missed a beat.
Our expectations of exploring Triana differed from reality as we were driven through the neighbourhood in a minibus with some commentary. Not even a brief stop for photos or to explore the neighbourhood on foot.
It is one of the worst tours we had ever experienced, and if it weren't for the majestic Bullring, it would have been a waste of time and money.