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“Good location, but terrible cleanliness, too many apparent and dysfunctional signs of ugly DIY”

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Petit Palace Canalejas Sevilla
Ranked #31 of 176 Hotels in Seville
Certificate of Excellence
1 review
“Good location, but terrible cleanliness, too many apparent and dysfunctional signs of ugly DIY”
Reviewed March 24, 2013

Beautiful building exterior in good location contrast with

- smell of sewage in bathroom
- very dirty carpets in the hallways and rooms
- cheap breakfast (eg revolting non local fresh bread clearly from industrial provenance) in bunker style claustrophobic room
- outdated laptops: seriously not hi-tech

The hotel simply needs to be cleaned up and made more appealing. A minor effort to improve the food could make a simple positive difference.

But maybe the owner prefers to keep the margin for himself; that's the feeling.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lookingforbasics
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebeca T, Gerente at Petit Palace Canalejas Sevilla, responded to this review, March 27, 2013
Thank you very much for your time and comments. They are very helpful. We are sorry for the inconveniences. We are working in improving our facilities and services.

Jose Luis Barroso Roque
Manager
Petit Palace Canalejas Sevilla**
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (46)
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Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 16, 2013 via mobile

Before you book your trip, make sure you really want to go to Sevilla. There's not much in this industrial city. There's especially not much to do in Canalejas. Canalejas is the the Rodeo Drive of Spain. There's some historical buildings and a huge cathedral there, and a water park about 10 minutes away, and that's about it. This city is for Spaniards to get away from the big city life for the weekend. The shopping is extremely high end. They surprisingly have an H&M store.

Well now onto the hotel. Nice place with not so friendly staff. The great thing about the hotel though is that you don't even need to get wifi. Like all the other Petit Palace hotels, they have laptops in every room. You are better off without your iPad or iPhone. I wouldn't recommend eating at the hotel. However, there are two great restaurants within the town limits. If you take a hard right out of the hotel front door and walk about a block, there is a bar on a corner with fantastic food and cheap drinks. Being a vegetarian, I had no reservations about eating there. But be weary, keep your iPhones in your pocket and hold on to your purse. My buddy and I watched a girl from Chicago practically have her vacation ruined because she felt like she was in the states and just left her iPhone comfortably in the table in front of her. Sure enough, a local woman walked off with it. Spaniards are notorious for pick pocketing.
The other great restaurant is more in the middle of the town square. We stupidly decided to stay in Canalejas on a Sunday (mind you the town shops is deserted on Sundays; quite religious town), so we didn't know what the hell we were going to do for dinner and there is no grocery store around. But we found this great diner right across from the town's Hostel. Food was superb and so was the service. The guy who takes your order also runs the food, cleans the tables and even takes time to entertain you with small banter. The guy makes American wait staff look like bums. I'd hire him to run any establishment here in the States. You've got to check this spot out if you stay in Canalejas.

Of all the hotels in the area to stay at, stick with this one. Just be sure to book through their website. Better discounts that way.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NotAFoodieBut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebeca T, Online sales department at Petit Palace Canalejas Sevilla, responded to this review, February 19, 2013
Dear reviewer,

Thank you for leaving us your constructive feedback on Tripadvisor.

We are looking forward to your next stay and wish you an enjoyable stay.

Kindest regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seville
2 reviews
Reviewed October 17, 2012

They do have a serious problem with cleanliness and the condition of room number 001 is terrible - the other rooms we didn't see. Left after one night.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Tom R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebeca T, Online Sales Department at Petit Palace Canalejas Sevilla, responded to this review, October 26, 2012
After your stay in our Hotel, I do not want to miss the opportunity to send you this message with my apologies for the inconveniences caused during your stay with us. Our mission is for you to enjoy your trip in a pleasant and relaxed atmosphere. I am sorry that we could not be successful in your case. For this reason I would like to thank you for your opinion and comments, as this is the only way to improve the quality of our property and change any mistakes that have been made. I have been told you did not tell anything at the front desk when departing. We could have changed your room for example for the rest of the stay.

In any case, the fact that you encountered such inconveniences, you may rest assured that I am personally investigating the mishaps and will ensure such errors do not reoccur. It would give me great pleasure if you would give us the opportunity to recover your confidence in our hotel and company. Thank you for your help.
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Toronto
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed September 24, 2012

This hotel is good value for the money, was quiet and I slept well. It is central to all the sites, and or buses and I walked all over Sevilla from here. The front desk staff were very professional, friendly and very helpful, I didn’t try breakfast in the hotel.

Drawbacks, there are a few steps to drag your luggage up in order to get into the lobby. Hotel is tired. While I think that the maids did a good job of cleaning the room, it gives the impression of not being clean. This is because the carpet is stained, linens have seen better days, throw pillows look dusty, and in general everything needs to be updated.

On first look, shower looks very funky cool, but the floor tiles in the stall wobbled, and the shower head sent most of the spray upwards to the ceiling.

I was alone and it was a tight squeeze. It would be very difficult for 2 people in the room, it is very small and the bathroom door bangs into the sink. Where 2 suitcases would go is a mystery. The tiny, awkward cupboard had an unpleasant, musty odor.

Room Tip: Ask for a room on the interior courtyard to avoid street noise, not that I ever found the street to...
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  • Stayed September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RachCG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
94 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed September 10, 2012

Stayed twice at Petit Palace Canalejas, first for two nights and then one night a week later. We stayed in the family room, and got to see two of them. The first one we stayed in (on the first floor) was really quite small. Thankfully, the bunk beds make this a little easier. On our second stay we got the family room on the third floor (room 301). This room was quite a bit larger, with a lovely Juliette-style balcony overlooking the front of the hotel. The hotel does have some odd issues, however. Keeping an exercise bike in the room might be great if I was travelling alone, but with a family it makes no sense and just takes up space. As well, the bathroom in room 301 is very large, but has almost no counter space to lay anything out, just a modern sink stand placed in the centre of the bathroom. The breakfast was fine, and there's a small corner store quite close with ice and drinks available. The Merchants Malt House is also around the back of the hotel.

Room Tip: 301 was a great family room - large and comfortable.
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Colwit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed August 1, 2012

This hotel would have scored much better if the rooms weren't so small. It was clean. The staff was friendly and helpful. Breakfast in the morning was typical European breakfast fare, but I was pleased. The hotel was in a good location....while not quite centrally located, it was only about a 10 minute walk to moat if the major attractions in Seville. The main ptoblem was thay the room was the smallest hotel room I have ever stayed in the US or in Europe. It was riiculous. If not for the tiny rooms thia would be a really good hotel to stay at in Seville. The only way I would go back is if I was traveling alone. I think the room is too small even for a couple.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EdwinIturriaga, Online Sales Department at Petit Palace Canalejas Sevilla, responded to this review, August 20, 2012
Dear Guest:
We appreciate the time you taken to write the comment, we appreciate knowing that your stay has met your expectations, although specific details were not to your liking. Thank you for your confidence in us. We hope to see you soon.
Kind regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Petit Palace Canalejas Sevilla

Property: Petit Palace Canalejas Sevilla
Address: Calle Canalejas 2, 41001 Seville, Spain
Location: Spain > Andalucia > Province of Seville > Seville > Casco Antiguo
Amenities:
Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #31 of 176 Hotels in Seville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Petit Palace Canalejas Sevilla 2*
Number of rooms: 52
Official Description (provided by the hotel):
CHARMING HOTEL RIGHT IN SEVILLE'S HISTORIC CITY CENTRE! FREE WIFI AND ! Hotel Petit Palace Canalejas' setting in Seville's historic city centre, a short walk from the Cathedral and its emblematic Giralda tower, makes it ideal for visiting the sights of the capital of Andalusia. A short walk along the nearby Guadalquivir River will bring you to the Maestranza bull ring, one of the country's largest. You will also find a wide range of shopping in the surrounding area. You can even explore the local area on bicycle, which can be hired for free from the hotel. The hotel offers the following FREE services: - WIFI connection in all rooms and communal zones.- Daily Press- Safety boxes (with capacity for a laptop)- Hydro-massage showers in all rooms.- Information on local excursions, city maps, reservations for shows and restaurants.- Two internet points for public use.- Free bike rent (on request)- Luggage room.- Cots and buggies for kids on request- Complementary bedding and food bowls for your pet- XXL rooms and King size beds on request. - Flat screen TV with TDT- Disabled facilities. - Family rooms More information:- City centre, next to "El Corte Ingles" department store.- Public parking next to the hotel.- Show room for small meetings. Rooms are available with twin or double beds, for individual travelers or couples, and also for families or groups of friends in our exclusive "Family Rooms" with capacity of up to four people. Take advantage of our two free internet points, found in the reception area, and our free bike rent to get to know the city in a unique and original way! Ask our friendly staff for advice on the best shopping and dining areas, and for reservations for local excursions and shows. Don't hesitate to contact us if you are travelling with your pet or have any other special requests - we will do our best to assure that your stay is a pleasant and comfortable as possible! ... more   less 
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Also Known As:
Petit Palace Canalejas Seville
Petit Palace Canalejas Hotel Seville

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