Good quality hotel - well situated, nice room, quiet and a good breakfast. The reception desk could have been a bit more friendly but they were efficient.
HOWEVER, when it came to checking out, they told me that there was an extra 32 euros for parking, which I was expecting as it had been clearly stated. They charged my credit card as usual and then gave me the receipt in a nice envelope. When I eventually opened the envelope later, the receipt stated that I had been charged in pounds sterling at their rate of exchange with a 2% mark-up!
The receipt states: "I accept that I have been offered a choice of currencies for paying and that this choice is final. I accept the conversion rate, the final amount and that the selected currency is GBP". This was NOT TRUE - I was NOT asked if I wanted the bill in euros or sterling. I have a card that does not charge anything for conversion from euros and I want to be charged in euros.
In this case the bill was small (as I had paid for the room through Travel Republic in advance) and the extra not very much, but on a 400 euro bill it would be significant. I think that this is a sneaky and underhand way for a 4-star hotel to get more money!!
It's a shame - they would have a much higher rating otherwise.
- Official Description (provided by the hotel):
- Day-light function rooms for up to 275 pers. (Theatre style) and 3,5 mts high. Restaurant, Piano-Bar, superior rooms with panoramic views to the city and non-smoking rooms. Gym, jacuzzi, turkish bath, solarium, outdoor pool and garage. Great location in the well known city quarter 'Barrio de Triana', facing the river Guadalquivir. ... more less
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- Also Known As:
- Abba Triana Seville
- Hotel Abba Triana