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“Nice hotel neer everything !” 4 of 5 bubbles
Review of Petit Palace Santa Cruz

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Petit Palace Santa Cruz
Ranked #26 of 179 Hotels in Seville
Certificate of Excellence
Windsor, United Kingdom
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Nice hotel neer everything !”
4 of 5 bubbles Reviewed February 28, 2013

The staff was very friendly and accommodating. The rooms were modern and chic. The hotel as a whole is beautiful and located in a very central location. We made use of the hotel's bicycles one day which saved us a lot of money. We were able to walk to cafe and bars within 5mins. breakfast was very good and plenty to chose from.
Managed to park outside hotel, but parking is very limited.
We will be going back again.

Room Tip: Check your room before you accept it.
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  • Stayed February 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Chris J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebeca T, Online sales department at Petit Palace Santa Cruz, responded to this review, February 28, 2013
Dear reviewer,

I was absolutely delighted to read your fantastic feedback regarding your stay hope you will join us again in the near future

Kindest regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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829 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Kings Langley, United Kingdom
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed January 20, 2013

Billed as a 4* boutique hotel, the décor in our room wasn’t to my taste and it was showing signs of wear. (For example the shower had a bit falling off.) However the staff were first rate, friendly and helpful throughout. Free bike loan was great, a pity some of the previous guests had mistreated the bikes. Location excellent. Breakfast very expensive, but so many great alternatives nearby that wasn’t a problem.
Overall excellent stay with only some very minor whinges.

  • Stayed January 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Horace_Bismire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebeca T, Online sales department at Petit Palace Santa Cruz, responded to this review, February 12, 2013
Dear reviewer,

Thank you for your complimentary review of Petit Palace Santa Cruz. Our team are delighted that you enjoyed their service and look forward to welcoming you back again.

Kindest regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Level Contributor
36 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed November 5, 2012

Our family of four shared a room for two nights. It was conveniently located (walking distance to everywhere) in a lovely area of Seville. The rooms were huge compared to a standard hotel so we had space to spread out our cases and repack for the next leg of our journey. Great tapas bars nearby and walking distance to a churros vendor for breakfast (but don't order 4 serves for 4 people as you end up with a mountain of the stuff!) We would definately stay here again and would reccomend it for families.

  • Stayed September 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Josie_Jo_Aus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebeca T, Online sales department at Petit Palace Santa Cruz, responded to this review, November 19, 2012
Dear guest,

I was absolutely delighted to read your fantastic feedback regarding your stay

I hope you will join us again in the near future

Kindest regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, UK
Level Contributor
44 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed October 6, 2012

This hotel is in a good location and is furnished in a modern minimalist manner, with a lovely inner courtyard where you can have your breakfast. Our bathroom was very large and comfortable, equipped with Porcelanosa wear and a good shower. There is free fast Wi-Fi available. On the down side, as it sometimes happens in Spain, there was a lingering smell of smoke in our room (number 18) which must have been a smoker’s room at some point. There is also a little bit of noise from the street, but nothing too disruptive (there seems to be an awful lot of weddings taking place in Seville this September!). I suspect that other rooms might be better in this respect. Overall, we had a good experience at this hotel.

Room Tip: We had a street-facing room, to the left of reception which was a little noisy. There are courtyard...
See more room tips
  • Stayed September 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank northwindblew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruth M, Online sales department at Petit Palace Santa Cruz, responded to this review, October 8, 2012
Thank you for your very complimentary review of HT. Our team are delighted that you enjoyed their service and look forward to welcoming you back again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
118 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
2 of 5 bubbles Reviewed September 25, 2012

This hotel is really nothing more than a Ibis or other less expensive brand. It is over designed and the brand is 'High Tech Hotel'. The air conditioning failed spectacularly during the night waking us by making a terrible grinding noise. The night attendant needied some persuading that we should have another room as did the receptionist when we were checking out that we should have a rebate. (We did). The breakfast room was very chaotic with things arranged in a haphazard way and the coffee machine was far from 'High Tech' In its favour it is quiet despite its very cental location.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Malcolm L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malta
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed September 4, 2012

Stayed here with my husband between the 18th-24th August. After having read the reviews on trip advisor we decided to opt for this hotel which location is right in the centre of Santa Cruz, just a walking distance to all Seville's main attractions and best tapas bars. We do not regret our choice since the hotel is a good, very clean and comfortable. The wifi and lap-tops in your room is an asset. Unlike many other people we never had trouble with internet connection in our room.

Mentioning the room we had a superior double which was quite spacious and its bathroom relatively large when compared to similar rooms in European hotels. The room was always spotless. The reception staff were nice overall and were always helpful.

The location is great-right in the heart of the Jewish quarter yet away from all the noise of the tapas bars; at the same time just a walking distance away. What more could you want?

I would choose to stay here again if I ever come back to Seville; it is just enough for a short city break if you want a clean and comfortable hotel near all the attractions and night spots.

One tip: Do not bother with taking the rate including breakfast-we used to have breakfast near the cafe'-bars nearby-just down the street there are loads of good breakfast spots.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Natalie26Malta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruth M, Online Sales Department at Petit Palace Santa Cruz, responded to this review, October 8, 2012
I was absolutely delighted to read your fantastic feedback regarding your stay hope you will join us again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed August 27, 2012

The curtains in the bedroom are held closed with scotch tape, which is not particularly effective. The first-floor bedrooms basically open into the lobby, so its extremely noisy and not vey private. The rooms are functional but everything is cheap - decor, linens, curtains (see above). If you want a very basic hotel, its fine, but apart from being central and having friendly staff, it's not particularly nice.

  • Stayed August 2012, traveled solo
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Paul O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruth M, Online Sales Department at Petit Palace Santa Cruz, responded to this review, August 30, 2012
Dear Guest:
First of all, thanks for your feedback. It is always good to receive reviews from our guests in order to improve our services and our guests stay. I deeply regret these incidences. I hope we get another chance to show that we have made ​​improvements and you change your mind.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Petit Palace Santa Cruz

Property: Petit Palace Santa Cruz
Address: Calle Munoz y Pabon 18 | Plaza Ramon Ybarra Llosent, 41004 Seville, Spain
Location: Spain > Andalucia > Province of Seville > Seville
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#15 Luxury Hotel in Seville
Price Range (Based on Average Rates): $
Hotel Class:4 star — Petit Palace Santa Cruz 4*
Number of rooms: 47
Official Description (provided by the hotel):
BOUTIQUE HOTEL IN THE HISTORIC CENTRE OF SEVILLE, NEAR THE CATHEDRAL, LA GIRALDA AND CITY HALL. FREE WIFI AND LAPTOP IN ALL ROOMS The Hotel is an ancient palace from XVI Century perfectly mixed with the highest technology and decoration. Also have two traditional courtyards to enjoy the quietness and natural light of Seville. The Petit Palace Santa Cruz is located in the Jewish Quarter, famous for its charm and small winding streets and close by the typical tapas bars and restaurants and the best shopping area in the city. Seville, situated on the banks of the Guadalquivir River, is famous for its Easter Week processions, April Fair, flamenco, bullfights, great nightlife and landmarks such as the Cathedral and the Giralda. The hotel offers the following FREE services: - WIFI connection in all rooms and communal zones.- Daily Press- Safety boxes (with capacity for a laptop)- Hydro-massage showers or bathtub in all rooms.- Information on local excursions, city maps, reservations for shows and restaurants.- Two internet points for public use.- Free bike rent (on availability)- Luggage room.- Cots and buggies for kids on request- Complementary bedding and food bowls for your pet- XXL rooms and King size beds on request. - Flat screen TV with TDT- Disabled facilities. - Openbar (coffee, tea, juices and mineral water) More information:- City centre, next to “El Corte Ingles” department store.- Public parking next to the hotel.- Show room for small meetings. The rooms are comfortable, functional and modern and adaptable to all your needs. The hotel is without a doubt, one of the best in its range from which to discover and enjoy Seville, whatever the intention for your trip may be; if you are travelling for business you will not find a better area connected by means of public transport. If you are travelling with children we can offer you are special “Family Rooms” with free cots available. If you are travelling with your pet, we will provide bedding and feeding bowls ( contact the hotel for special conditions regarding pets). You can also take advantage of our free bike rent, exclusively available for hotel guests.Our professional staff will be more than happy to help and advise you on the best restaurants, shopping, places of interest and whatever other necessity you may have. ... more   less 
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Also Known As:
Petit Palace Santa Cruz Hotel Seville
Petit Palace Santa Cruz Seville

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