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“Nice hotel near train and airport” 4 of 5 bubbles
Review of Hilton Garden Inn Sevilla

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Hilton Garden Inn Sevilla
Ranked #15 of 179 Hotels in Seville
Certificate of Excellence
GreenLeadersSilver level
Manila
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Nice hotel near train and airport”
4 of 5 bubbles Reviewed August 30, 2013

We arrived in Seville by train and had to get a rental car from the airport, and this hotel was conveniently located near both. The one challenge that we had was that at the airport rental car desk, no one knew where the hotel was, and as it was midnight, the tourist information desk was closed. In the end, we found another rental car company who gave us directions, but very vague, so it was not as easy to find, and we should have downloaded directions before we got to Seville. I just assumed that others would know where it was.

The hotel was very nice, and the staff very helpful. I had made the booking by Skype call the night before and the connection was not perfect. They had me down as booking 2 rooms for 2 nights, and when I clarified that we were just staying for 1 night, they were fabulous about making the change with no stress.

The rooms were very nice and we had a very nice sleep. The bathrooms, however, were quite different in each of our two rooms (one with a tub and the other with just a shower), but both were nice. The amenities were also nice and we slept well.

The breakfast was extra, which we hadn't realized, but the convenience was worth it. We headed out of Seville but had to return to the hotel twice for directions!

  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ManilaExpatMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,666 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (133)
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Sheffield
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed August 30, 2013

Good:
The transfer service from Sevilla Santa Justa Train Station was good but we found out after that it was much cheaper to get a normal taxi. (12 euros in a taxi)
The gym was much better than I thought and easy to use.
Liked the quiet area where the hotel is, the bus is easy to use to get into the centre and is cheap.
Good staff on reception and at the bar.

Bad:
Our room wasn't ready when we arrived, it was only setup for 2 people when it was booked for 3.
A plug socket was hanging out of the wall which wasn't good when a child was in the room. (they did however fix it quickly)

One of the days the tea and coffee wasn't changed by house keeping, I reported this to the reception but it still wasn't changed at the end of the day. - very disappointing.

We promised our daughter a day around the pool but when we asked for towels we were told that it was broken and wasn't sure when it was going to be fixed - again very disappointing for a new hotel (most of the sun bed are broken too, so if you want a good one get down for 10am when it opens)

Would I stay here again?.......... maybe

Room Tip: Some nice bars just round the corner. (and cheap too)
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  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank lad1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlejandroHGI, General Manager at Hilton Garden Inn Sevilla, responded to this review, September 22, 2013
Good morning,

Thank you very much for sharing your comments on your stay with us. We truly appreciate your feedback as this helps us to further improve our service levels time after time.
I am truly sorry to know that, this time, we have not fulfilled your expectations and failed to provide you with the best service. I will personally forward your comments to our Head of Housekeeping in order to do not happen again.

For other side, I am very glad you liked our staff, the hotel area and the fitness center.

Regards,

Alejandro Casamor
Hotel General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
113 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed August 27, 2013

I stayed here with my pensioner parents in May 2013. The hotel had just opened and other than a few obvious teething problems (there wasn't a bus to pick us up, so we had to get a cab) and staff finding it difficult to cope with guest numbers, it was superb.
As a new hotel, it is obviously in good condition and rooms are decorated to a very high standard. It is also spotless.
The pool area is beautiful and a great place for afternoon tea, although the view of the neighbouring industrial site is less than appealing.
The hotel was a bit out of town, but was located near to a bus stop that serviced regular and frequent stops that went right into the centre.
Breakfast was delicious and plentiful and the staff were extremely helpful.
I will definitely be going back - a fabulous city and this is a great place to see it from.

Room Tip: As the hotel is new, ensure that you have the hotel address as taxi drivers don't believe there...
See more room tips
  • Stayed May 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jo T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlejandroHGI, General Manager at Hilton Garden Inn Sevilla, responded to this review, September 22, 2013
Good afternoon,

Thanks very much for your honest and kind opinion.
we really value our guests feedback.

Best regards,

Alejandro Casamor
Hotel General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bedford, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed August 25, 2013

Good location close to city, nice facilities and new modern hotel. Not stayed at a Garden Inn hotel before but I would definitely try another one again. Great value for money and worth a trip there. Lots to see and do in the area. Ideal location for a Weeks chill out break. Beds were extremely comfortable and a pleasure to sleep on. Very green eco friendly hotel as well so a plus for me.

  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Wendy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlejandroHGI, General Manager at Hilton Garden Inn Sevilla, responded to this review, August 26, 2013
Dear Wendy,

Thanks very much for all your positive comments. It is lovely to hear how much you enjoyed of our facilities during your first stay in a Garden Inn, we hope it wont be the last one.Thanks as well for your special mention about our green areas, we take big care of all of them.

Best wishes,

Alejandro Casamor
Hotel General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dartmouth, Canada
Level Contributor
314 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 195 helpful votes
5 of 5 bubbles Reviewed August 19, 2013

We stayed here for 4 nights.
First off, this isn't in the city center but that didn't bother us.
The bus was around the corner and was easy and frequent. We are not bus people (based on where we live) but this was really easy and cheap. We enjoyed the experience.
There are 2 grocery stores around the corner and you have an empty mini bar in your room.
We had pizza delivered to our room and had all the comforts of home for an unbelievable price of 44 euros per night!- Pool area is fine but the sights are in the city.
We would take the last bus home at 11:30 pm and really enjoyed our stay and the 43 degree weather!!
As we looked out of place the local people would turn to us and say get off here!!

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank WildCommonwealthBoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlejandroHGI, General Manager at Hilton Garden Inn Sevilla, responded to this review, August 24, 2013
This review shows exactly what we work for: "...and had all the comforts of home..." try our guests feel better than home!

Thank you for taking the time to leave such a fantastic review about your recent stay with us.

Best wishes,

Alejandro Casamor
Hilton Garden Inn Sevilla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barcelona, Spain
Level Contributor
103 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed August 18, 2013

This is a brand new hotel, very comfortable, nice and helpful staff, clean and quite big rooms and a decent and reasonable swimming pool. There is only one problem, it is in a quite distant neighborhood although one must honestly affirm that this is compensated by quite low rates and a free covered parking. Ideal for those touring Andalucia by car, Sevilla's Cathedral and Giralda and Barrio de Santa Cruz are within 15 minutes drive with public parking available at Avenida de Roma.

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank FIR54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlejandroHGI, General Manager at Hilton Garden Inn Sevilla, responded to this review, August 20, 2013
“New and comfortable hotel...in the middle of nowhere”

The most important thing for us it is that you could find your particular oasis in Sevilla and enjoy our facilities and services and by your review looks like we´ve achieved it.

Thanks very much for sharing your words on this website.

Alejandro Casamor
Hotel General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canterbury, United Kingdom
Level Contributor
73 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed August 16, 2013

Stayed for 2 nights, 2 rooms with interconnection (children in twin room, we had double - worked very well). Great breakfast, nice restaurant. Swimming pool is lovely, but could do with some more seating / lounging area. Car parking is very good and directly below the hotel in a secure car park. We travelled into Seville each day by taxi, arranged by the front desk, and for 4 of u, it was only €12 each way - good value compared to the local buses and much more convenient. I would recommend this location and hotel for families.

Room Tip: Get the front desk to order you a taxi - cheap and saves lots of time which you can spend wondering...
See more room tips
  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Ross G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlejandroHGI, General Manager at Hilton Garden Inn Sevilla, responded to this review, August 16, 2013
Dear Ross,

Thank you very much for your positive review. I am very happy knowing you and your family had a pleasant stay. We will considering the feedback about more seating areas in the swimming pool.

Best wishes,

Alejandro Casamor
Hotel General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Sevilla

Property: Hilton Garden Inn Sevilla
Address: C/ Ingenieria 11 | Parque Empresarial Nuevo Torneo, 41015 Seville, Spain
Phone Number:
Location: Spain > Andalucia > Province of Seville > Seville
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 179 Hotels in Seville
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Garden Inn Sevilla 4*
Number of rooms: 140
Official Description (provided by the hotel):
This high-class establishment is situated 5 km from Sevilla's city centre and is just a short drive from Sevilla Airport. It successfully combines elegant design with comfortable accommodation and offers a number of modern facilities that meet even the highest requirements. Guests are welcomed to dine at the on-site restaurant, which serves a selection of choice dishes. The 140 guest rooms are tastefully furnished and well-appointed with amenities. They are air-conditioned and feature complimentary Internet access and cable TV. All are decorated in bright colours and have large windows with views of the outdoor pool. ... more   less 
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