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Reviewed March 16, 2017

My wife and I decided to visit Seville and stay one night. We were looking for a hotel in the centre of town so that we could go to most places of interest on foot. This little hotel is hidden away in the middle of town and you'd better have a GPS/Natsav with you as well as a smallish car,(we rented a Seat Ibiza)....in order to get to it. There is no parking, however, but one of the staff accompanied us to a public car park just 500 metres away and, incidentally, guided us back to it when we left. My wife was unfortunately unwell during the night. We were really very pleased with the way the night-time staff, a young bearded fellow, helped us out, for our Spanish is zero. He called the "SAMU" and a short while later 3 hefty ambulance men arrived, treated my wife, and the young man translated everything for us.
The next morning we had an excellent breakfast on the terrasse and bid them farewell. In fact they looked after our luggage until about 5pm, and then we left them.

Date of stay: February 2017
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank Boca89
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 23, 2017

Hotel is in great location close to Cathedral and Alcazar. Very welcoming and friendly staff. Room was great, it had loft with extra bed. Room was very clean and great shower.
Very nice rooftop terrace for drinks.

Date of stay: February 2017
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank B8572ZAfrankm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 19, 2017 via mobile

Another fabulous trip to Seville staying in this lovely hotel- great location for exploring with a free walking tour offered from reception each day which is brilliant. Really nice bedroom and bathroom with lovely little extras such as toothbrush etc - roof terrace with spectacular view of the cathedral and a nice menu too - all in all pretty well perfect

Date of stay: February 2017
Trip type: Traveled as a couple
3  Thank cariward
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 30, 2016 via mobile

We stayed in the ground floor, very cold with no room heater facility. Wifi was very weak and the room maintenance was shabby as well

However Reception desk was helpful. Location is really good but overall experience has been poor. Wouldn't go back to this hotel.

Date of stay: December 2016
Trip type: Traveled as a couple
Thank 350kaushikb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bertrand G, Director General at Hotel Palacio Alcazar, responded to this reviewResponded January 4, 2017
Google Translation

Estimado cliente,
Nos alegra que haya decidido emplear su tiempo en dejarnos un comentario sobre su estancia con nosotros. Valoramos mucho la opinión del cliente y nos alegra saber que nuestra ubicación y personal de recepción fueron puntos positivos.
Lo cierto es que nos extraña que no fuera consciente de nuestro sistema de calefacción. Disponemos de ello en todas nuestras habitaciones funcionando en perfecto estado. Es una pena que hubieran pasado frio en algún momento pudiendo preguntar al personal de recepción. Seguro que le habrían solucionado el problema rápidamente.
En cuanto a la señal de wifi sentimos que le fallara en algún momento. No solemos recibir quejas en cuanto a este servicio que ofrecemos. Pudo ser algo de manera puntual por la zona donde nos encontramos.
En cuanto al mantenimiento de la habitación, no sabemos muy bien a que se refiere pero simplemente le comentaremos que el hotel es bastante nuevo y no es difícil darse cuenta que todas las habitaciones están verdaderamente bien conservadas y cuidadas.
Sin más, esperamos que algún día pueda volver por nuestro hotel para así hacerle cambiar de opinión con respecto a nosotros.

Un cordial Saludo.
El Director General

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 23, 2016

Attractive, renovated building located in a very quiet square, next to the Catedral de Sevilla. The Real Alcazar and the river are a short walk away. Easy day-return trip to Cordoba by train.

Reception staff very helpful, informative and responsive. Adequate breakfast served on the roof, but need to wrap warmly in winter ꟷ there is no indoor breakfast room. Smallish bedroom, but adequate for our needs.

Generally, no noise problems. However, a loud discussion late one evening in the ground-floor lobby made its way up to us very clearly.

Date of stay: November 2016
  • Trip type: Traveled with family
    • Location
    • Sleep Quality
    • Service
1  Thank William M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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