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“Would be OK but so DARK!” 3 of 5 bubbles
Review of Hotel Rey Alfonso X

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Hotel Rey Alfonso X
Ranked #53 of 179 Hotels in Seville
Birmingham, England, United Kingdom
Level Contributor
187 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
“Would be OK but so DARK!”
3 of 5 bubbles Reviewed June 5, 2013

Stayed three nights in this central hotel, and the room was clean, smart and cool. we had asked for a quiet room so the only window (a sort of narrow slit!) looked out onto a wall. The room itself was well equipped but the decor was totally gloomy. It was very 'designer' in style but the corridor so dark it took a while for your eyes to become accustomed to the dark to see to open the door. Once inside, this was not a room to spend any amount of time in, as had no natural light to speak of. Staff were nice enough - the bathroom had the previous user's dirty razor in the shower and this remained throughout our stay, but the place was so dark I guess the maids didn't see it!
Oh and PS, when you advertise 'Free WiFi' it helps to mention this is so weedy that it doesn't actually get you online in the room.......... not helpful!

  • Stayed May 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Ginny T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
silviag288, Director Comercial at Hotel Rey Alfonso X, responded to this review, July 17, 2013
Google Translation
Estimado huésped:
Gracias por dedicar su tiempo a compartir su opinión sobre nuestro
hotel. Lamentamos realmente que su estancia no haya sido todo lo
agradable que debiera.
Quisiera pedir disculpas en nombre del hotel y su equipo por los
problemas durante su estancia. Nuestro procedimiento estándar en
estos casos sería ofrecerle cualquier otro tipo de habitación. El mal entendido se produciría al pedir una habitación tranquila. Tenemos, no sólo habitaciones que dan al exterior con balcones, sino otro tipo de decoración, puede comprobarlo en las fotos de las habitaciones del Hotel.
Mi más sincera disculpa por encontrar una cuchilla usada, ese es un error que se podría haber corregido y lo pondré en conocimiento del personal.
Una vez más, le ruego acepte mis disculpas y espero que pudiera
disfrutar al máximo del resto de su viaje por España.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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711 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (85)
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English first
Stockport, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed May 7, 2013

We stayed for three nights in clean comfortable rooms. The location was great, not too far from the station, good selection of bars and restaurants close by and majority of sites an easy walk. After a guided walking tour we hired bikes which was a good way to get around.

  • Stayed April 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank John K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed May 3, 2013

This hotel looked very promising from the out set good location, parking in a cramped city lay out and a friendly porter that helped us park. That is where the good times ended. We arrived to a room that hadn't been cleaned lint on the pillow, dust and dirt on the side tables and bathrooms. To make it worse we had booked a king size double room and we were told they had run out and there was nothing they could do. Then on top of this there were no toiletries and the remote to the TV was not working. The response from the staff was less than helpful, not what you would expect paying 4 star hotel rates and on top 22 EUR a night for parking! We went out to see Seville which is an amazing place by the way but when we came back there was a repetitive clicking noise that was almost impossible to sleep through. This coupled with the noise you could hear in the room like your neighbours going to the toilet (very clearly) and doors slamming, all built for a sleepless night.

Like I said the prospects for the hotel looked great but failed on almost every level. There are much better hotels is as good a location. Avoid this one like the Plague. Over priced and falling short at every opportunity.

  • Stayed April 2013
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Asg593
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
silviag288, Director Comercial at Hotel Rey Alfonso X, responded to this review, May 28, 2013
Google Translation
Estimado huésped:
Gracias por dedicar su tiempo a compartir su opinión sobre nuestro
hotel. Lamentamos realmente que su estancia no haya sido todo lo
agradable que debiera.
Quisiera pedir disculpas en nombre del hotel y su equipo por los
problemas durante su estancia. Nuestro procedimiento estándar en
estos casos sería ofrecerle una habitación de categoría superior en una
planta diferente, seguramente el hotel estaba completo y no habría posibilidad de cambio. Si es cierto que las habitaciones de cama matrimonial no se confirman y están sujetas a disponibilidad.
Me aseguraré de que su experiencia se ponga en conocimiento de todo
nuestro equipo de servicio para que sirva como ejemplo práctico.
Una vez más, le ruego acepte mis disculpas y espero que pudiera
disfrutar al máximo del resto de su viaje por España.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed April 27, 2013 via mobile

Not the best. We are here currently travelling all over Spain (Barcelona, Granada, Seville then Madrid). This is the most expensive and the worst! There is no iron, not even on request! They are afraid I am going to burn down the hotel. Basically, i was told to send my clothes out for servicing.
The shower is terrible, water goes everywhere, and I mean everywhere. Additionally, our bathroom door jams a quarter way when opening.

My husband and I are world travellers and this is my first review as I am both upset and disappointed. The lack of an iron really pissed me off.
One good thing is the location.

However, simply this hotel should not say they are 4 star.

Stayed April 2013, traveled as a couple
Helpful?
4 Thank Greenibandit69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
silviag288, Director Comercial at Hotel Rey Alfonso X, responded to this review, May 28, 2013
Google Translation
Estimado huésped:
Gracias por dedicar su tiempo a compartir su opinión sobre nuestro
hotel. Lamentamos realmente que su estancia no haya sido todo lo
agradable que debiera.
Quisiera pedir disculpas en nombre del hotel y su equipo por los
problemas durante su estancia.
Hemos tenido una pequeña plancha hasta hace poco pero igualmente tenemos servicio de lavandería donde gustosamente podrían haberle planchado las prendas que necesitaran.
Una vez más, le ruego acepte mis disculpas y espero que pudiera
disfrutar al máximo del resto de su viaje por España.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
43 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 bubbles Reviewed April 6, 2013

I could not have been happier with this Hotel. I stayed here for a week over Semana Santa and was so happy and comfortable. The Hotel was perfectly located to see and walk to everything that I wanted to see. The staff were incredibly friendly and incredibly helpful in giving recommendations about Seville and recommendations about Easter in Seville.
There are hundreds of Tapas bars and restaurants within 5 minutes walk from the Hotel including many on the plaza right in front of the Hotel. The in room wifi was fast and reliable. My room was large and extremely comfortable and the bathroom was huge and very chic. I highly recommend this place.

  • Stayed March 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Robwombat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
182 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
3 of 5 bubbles Reviewed April 2, 2013

There are many advantages to the Rey Alfonso X. It is in the heart of the old city of Seville, within a couple of minutes' walk of the Cathedral and in the midst of lots of bars and cafes. The rooms are comfortable and well equipped, although like most Spanish hotels it does not have tea and coffee-making facilities, which would be a major advantage. It does have free wi-fi for guests, however, which is always a major plus-point for business travellers.
This trip, however, was a sight-seeing visit to the city and for that the hotel worked well too. We had a room at the front, overlooking a busy little square which was fine except it got rather noisy, especially early in the morning with much banging and clattering of bins and cars and motor cycles in the narrow streets surrounding.
We did not use the hotel for breakfast as it charged 18 euros each, which was a little steep considering you can walk outside to many bars and cafes offering the same thing at a fraction of the price.
But for the noisy room and the high breakfast charge, the hotel might have warranted a four-star rating from me.

Room Tip: Avoid rooms at the front of the hotel.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Snookoafc1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elora, Canada
Level Contributor
52 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed March 26, 2013

We stayed in Hotel on a short trip from Portugal. The only difficult thing with the Hotel is that we had a hard time getting to it with our cars because the old part of Seville is covered in one way streets. We eventually parked in a local garage and took a cab to the Hotel. Once you are there a car is unnecessary as it is central to all the major attractions. There were 8 of us and the staff organized rooms together. The rooms were clean and had beautiful views over the square. It was large really surprising how large the rooms were. The stay was enjoyed by the whole family.

Room Tip: In the off season ask for a room looking out over the Square.These may be noisy in the summer though...
See more room tips
  • Stayed February 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MartyVV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Rey Alfonso X

Property: Hotel Rey Alfonso X
Address: Calle Ximenez de Enciso 35, 41004 Seville, Spain
Location: Spain > Andalucia > Province of Seville > Seville
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#28 Luxury Hotel in Seville
#47 Family Hotel in Seville
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Rey Alfonso X 4*
Number of rooms: 60
Official Description (provided by the hotel):
Two majestic buildings located in plenary historical center of the city shape the elegant IMG Hotel Rey Alfonso X, where the tradition, modernity and elegance are in perfect harmony. The recovery of these distinguished buildings has formed a wide offer of rooms, with the common features of being luminous, comfortable and current. The bedrooms and the baths are equipped with meticulous form to cover the needs of all the customers. The offer of services of Hotel Rey Alfonso X is replete with beautiful details that will do his unforgettable stay: it will be able to savour the plates of the menu of the Bar, to taste a pleasurable breakfast buffet integrated by a wide diversity of products or to enjoy a relaxing time while he contemplates the panoramic sights of the city from the Bar of our swimming pool placed in the top terrace. Equally, we put to his disposition the garage of the Hotel in order that his stay is more possible commode. Near of the Hotel, there places to scanty 500 meters the whole of Cathedral, Giralda and Reales Alcazares, the commercial district for his purchases to 800 meters or Plaza de Toros a 1.200 meters. ... more   less 
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Also Known As:
Rey Alfonso x Seville
Rey Alfonso x Hotel

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