Sheets look dirty
Ants in our room
Horrible customer service after complaint
It is currently 1:34 in the morning. My fiance and I could not fall asleep because we kept feeling ants crawling all over us. During our first day at the hotel, I killed an ant in the bathroom. I didnt think too much of it. However, later that night, i kept feeling things crawling on me. Again, i thought it was all in my head. But, the next morning, i told my fiance that i felt ants last night. He laughed. But as soon as he got up from the bed, he saw one.
Fast forward to tonight. We could not fall asleep because we kept scratching and feeling things crawl on us. My fiance looked at his pillow and found a couple ants. This made him search for the source. He found it. In the corner of the room, near the window,the ants were coming in and out. We are not ones to complain, but we figured we should switch rooms. Yes, we had to all of a sudden pack all of our stuff, but a few minutes of inconvenience is better than no sleep at all. We went down to the receptionist to notify them of our issue.
What happens next is crazy! The old man raking the night shift did not speak a word of English. We used Google translate to tell him there were ants. He accused us of eating in our rooms. We don't eat in our rooms and we definitely were not storing any food. He told his boss lady and she came up to our room to inspect it herself. She started yelling at us and telling us its cause we have food. Again, what food?! After telling us that a couple ants is "normal" and that we are being picky, she let us switch rooms. Wow!!! This is our 7th hotel in our 3 week vacation and not once did we find ants in our other 6.
Beware!!! I don't even trust them holding our luggage for us tomorrow at this point.
- Official Description (provided by the hotel):
- The hotel Madrid in Seville, recently renovated, is located in a special place : in the heart of Seville, where you will enjoy of a peaceful stay in our welcoming and reasonable rooms.Its privileged location firstly let our guests discover all the typical places of Seville through a pleasant walking tour, and secondly, in the ground floor we offer several cultural exhibitions focused on the Andalusian culture. Its 21 rooms, all of them with a view, are minimalist-style decorated, and have wooden floor, all equipped with bathroom, air conditioning and international TV-channels.The hotel also has a cafeteria and private lounge. Free Wi-Fi net is available in the hotel.You can park your car in a car-park close to the hotel and rent a bicycle directly in reception for all your journeys in the centre of Seville.Our employees will inform you about the best routes in Seville, restaurants and bars, 7 days a week, all year round ... more less
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