As the temperature in Seville was in the 30s, one of the most important reasons for booking this hotel was the swimming pool. After checking in we went to see the pool before having lunch. Imagine our surprise when we were confronted with an empty pool being concreted. Only the childrens' pool, about 18inches deep had water. Nobody had mentioned this at reception. When we saw the Customer Relations Manager she told us that there had been a leak two days previously and there had not been time to inform customers. I find it very difficult to believe that a pool of this size could have been emptied, had all the tiles removed, been made ready and concreted within this time frame. She said we could have a room at the Melia Lebreros, or use the swimming pool there. The Lebreros is a 25 minute walk away or a 6 euros taxi ride each way· Hardly an easy option after a hot day in the city. We had chosen the Melia as opposed to Lebreros as it had been refurbished. Another guest went to look at the rooms and said they were poor. Many people I spoke to thought it very bad that on checking in nobody had explained the situation or apologised.
When will hotels learn that it is always better to be upfront and honest?
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- Also Known As:
- Melia Sevilla Hotel Seville
- Melia Hotel Seville
- Melia Hotel Sevilla