Stayed here 4 nights Friday - Tuesday for an anniversary trip to Seville. Delighted at finding the hotel so easily from the bus station and it is handily signposted from the nearest main street (calle Zaragoza). First impressions were good -the hotel patio and reception lobby are impressive. Check-in fine though not overly personal and didn't seem overly bothered about us. Shown to room by porter who delivered our luggage - there is a slightly confusing system of taking a lift so far to one floor then walking round the corner to a different lift to reach the upper floors.
We were in room 325. On first impressions the room was lovely. Old Spanish style dark wooden finish with marble floors. Double sink in bathroom and marble surround. Nice big bed with ample wardrobe space, a safe, TV and minibar.
All of this really spoiled by an unbelievably grotty shower cubicle with wooden (?!?) decking on the floor inside the shower which was all warped, grubby with mildew and mould and smelled musty.
We had asked for a terrace or balcony and were excited see marble steps leading up from the room to a door. On inspection this led to a grotty terrace with nice enough cast iron loungers but all the cushions were filthy and smelly and the terrace hadn't been swept or cleaned for ages by the looks of things. Round the corner of the terrace were a lot of air conditioning units which were right above our room and hummed all night. Made getting to sleep a problem for the lighter sleeper in the party.
The lift shaft was right beside our room, indeed right at the head of our bed and so every time anyone called the lift or got in/out we heard all the clanking. I wouldn't expect this room to be given out as a general rule as too noisy from lift and aircon units above.
We didn't choose breakfast in the hotel as we couldn't quite stomach paying 17 euros each for a continental breakfast. We were glad of this decision when we found Los Angeles Pasteleria at the end of the street (on calle Adriano, towards the bullring), which did simple but tasty tostadas with cheese, ham, butter or a pastry with freshly squeezed orange juice and coffee for 3-4 euros per person. They also have a fantastic selection of cakes and pastries to either eat in or take away. There are loads of bakeries off calle Zaragoza and numerous bars do breakfast around the area so I definitely would recommend this as you get to see more of the local colour this way too.
We got a voucher for 2 free glasses of sherry to have in the hotel and so we decided we would go up to the terrace for an early evening drink on our first night before going out for dinner. The terrace has wonderful views of the cathedral and city but there was no-one there at the bar to serve drinks and we noticed a couple had to go all the way down to the ground floor bar, buy a bottle of wine and take it up to the terrace. 4 star service? We ended up having our sherry later on in the evening the second night when people were having dinner on the terrace and again, no-one seemed bothered about coming to take an order for drinks and seemed totally hectic and stressed at serving the meals.
The hotel was definitely not up to its 4 star rating - staff not really bothered whether we were there or not, no greeting as you came in or out of the hotel, no asking if everything was ok on checkout.
On the whole, not a bad place but the service really lets it down and I'm amazed our room was actually being used given the problems with the shower and the terrace. There are much better hotels for similar prices or less in the area - use them instead.
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- Also Known As:
- Vincci Seville
- Vincci La Rabida