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“Great hotel at unfortunate location”

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Silken Al-Andalus Palace Hotel
Ranked #58 of 175 Hotels in Seville
Level 3 Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great hotel at unfortunate location”
Reviewed July 28, 2013

I stayed in this hotel to attend a conference held there. Conference-wise everything was OK, except the fact that the internet connection (even when you pay for "high speed") is disappointingly slow. It has to be mentioned though, that the staff was very helpful when I had a problem with my connection. The meals are absolutely great. An elaborate selection to choose from and great quality, top notch. The room was very comfortable, though with a slightly reluctant airconditioning every now and then. The only real downside of this hotel for me is its location. The city centre is at least a 45 minute walk from the hotel, and although there is a bus stop nearby, that option can take you up to half an hour as well.

Room Tip: Try to steer clear from the rooms that look out on the courtyard.
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  • Stayed May 2013, traveled on business
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Helpful?
Thank BCngs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Seville, Spain
Level 4 Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 24, 2013

Booked this last minute for city break to Seville and was more impressed than expected. It is bit out of the city but only about five euros for taxi, and there is a taxi rank outside. Suggest you ask for ground floor room with patio especially during hot weather. Four star hotel rating justified

  • Stayed July 2013, traveled with family
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Helpful?
1 Thank Dm2211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed July 22, 2013

we came to the hotel last summer and enjoyed our stay in Seville so much(and the hotel),we decided to come back this year,and it was exactly how we remembered it.decent size room with a comfortable bed,great breakfast spread and lovely pool and gardens.The fact that the hotel is about a 5 minute drive out of the city was ok for us as we had a car.plenty of parking on the street so no need to pay for parking.The staff were the same friendly as ever and willing to help.We absolutely love Seville and when we come back in the future we will def stay at this hotel again

  • Stayed July 2013, traveled with family
    • Value
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Helpful?
5 Thank gunnernutter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Level 5 Contributor
68 reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed July 19, 2013

By North American standards, the hotel rooms are pretty small. By European standards they are nice. The rooms very decently clean even if the maids never cleaned the windows or the draped needed to be washed but that is a normal problem in all hotels of the world. The maids kept forgetting to put hair conditioner in our rooms every day and we had to go out and take it from their carts.
The morning buffet was pretty good, eggs (sunny side up, hard boiled or scrambled), meats, cheeses, fruits, yogurt, many different breads and on and on and on. If you decide to stay at night for the buffet, the atmosphere is dead (you feel that you're eating in a funeral home, there was no music playing and no one was speaking) but Seville has so many nice restaurants to eat in at night that you should skip dinner at the hotel. During our stay, we only had the option of eating at the buffet, cafe or the pool side bar (service is ok, food is pool side food not restaurant ). The Italian spot was closed and their other restaurant too (but was advertised everywhere) they seem to open them during conventions and not during summer)
They charge 9€ for parking a night. The ride to Seville center is around 6€ in the day and 10€ late at night. We spent about 25€ a day going back and forth to the city. With the temperature reaching 46C around 3pm we would run back to the pool and then go back for dinner about 8-9 pm. So if you calculate about 35€ for parking and transport compared to city center hotels that charge more than 20€ for parking and don't have large pools, I think it's a good trade off.

Room Tip: We took two joining standard rooms instead of the family suite. They charged us 32€ more but you get...
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  • Stayed July 2013, traveled with family
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Helpful?
Thank 2012Ck2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 18, 2013

We enjoyed the hotel Silken Al Andalus Palace.

We booked a Junior Dream Elite Room. The room was clean and all comfort is available.
It is a very spacious room with bad and separate shower. Airco was powerful enough even with 38°C outside temp. We had the feeling that not a lot of the guests go for the Elite service.
Although it is nice to get access to the Elite lounch with all extras. We like the extra service of the Elite club. The breakfast was more then OK. All you can think of was available.
Reception/staff was very friendly and helped us out on all our requests. We were guided to some very nice restaurants and tapa bars in the neighborhood. Restaurant Clara and tapa bar next to it are very nice with nice local athmospheer. The neighborhood is very nice. Very relaxing area, in the middle of nice apartments and villa's. It was very save to walk around.
Many bus-lines bring you to the city center in 15 min.

To spend the summer in a city like Sevilla, this hotel is ideally. This hotel combines a good location with fast connection towards the center and has a big and beautifull garden in where you can relax and enjoy the swimming-pool.

So the expectations that are set and created on your website are 100% correct.
For us, this is very important that you can trust what a company is proposing for a certain price.

Room Tip: Pay some extra to get the Elite service. It's really nice.
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  • Stayed July 2013, traveled as a couple
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Helpful?
2 Thank Belgiu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Level 5 Contributor
53 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed July 15, 2013

Not convenient for sightseeing. It's a bus or taxi to the center and the main attractions. The hotel
is half occupied, with one half very run down and unused. The front desk were good and helpful, the staff very pleasant everywhere.The rooms and service were good and the pool area a bonus after a long day in town sightseeing. So if you don't mind waiting for a bus, or paying for a taxi the hotel is fine. The buffet breakfast and evening meal were good.

Downside: Seville has so much to offer and you really want to be in town so that you can go back to your hotel for a bit of a rest in the heat of the day, and then in the evenings just walk, out to the many excellent restaurants to eat. We took the bus into town late for dinner and found a small restaurant and while having dinner a Flamenco dancer just came by and started to dance, then people just got up and joined her - magic! You don't get that around the hotel,
and it was a pain getting a bus back to the hotel.

Room Tip: When checking in you have an option to pay extra for an upgrade - if you can afford it, do it.
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  • Stayed June 2013, traveled with family
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Helpful?
2 Thank maggie m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seville
1 review
Reviewed July 14, 2013

A nice hotel, near the centre of Sevilla. Taxi to the centre : 5,50€ or by bus : 1,40€/person.
The swimming pool is a good option after a long day of walking through this beautiful city. The restaurant is good but not exceptional.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Galahotels.com

Helpful?
Thank Marie-paule H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Silken Al-Andalus Palace Hotel

Property: Silken Al-Andalus Palace Hotel
Address: Avenida de La Palmera s/n. Esquina C/ Parana, 41012 Seville, Spain
Location: Spain > Andalucia > Province of Seville > Seville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Business Hotel in Seville
#33 Luxury Hotel in Seville
#52 Romantic Hotel in Seville
Price Range (Based on Average Rates): $
Hotel Class:4 star — Silken Al-Andalus Palace Hotel 4*
Number of rooms: 623
Official Description (provided by the hotel):
An oasis in the orange blossom capital This modern, light hotel, fully refurbished in 2005, emerges like an oasis in the orange blossom capital, amongst the gardens of the Heliopolis quarter and close to Parque de Maria Luisa and Plaza de Espana. With 623 rooms, the Silken Al-Andalus Palace hotel stands out for its spacious facilities, irradiating light and freshness, inviting the guests to enjoy its more than 15,000 m2 of gardened areas, have a relaxing dip in its exclusive pool, rest in its spacious rooms with free Internet connection or enjoy a glass of wine in its piano bar with live music. ... more   less 
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Also Known As:
Silken Al Andalus Palace Hotel
Silken Al Andalus Palace Seville

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