Stayed at this property during the Feira taking place in Sevilla, and I have to say that after traveling around Spain for 3 weeks, this is the worst hotel we stayed at. We originally had a longer stay, but decided to leave for the lack of service and quality of the hotel. Starting from the reception area, in which you have to wait an hour to check in (A hotel this size should have a bigger front desk and more staff). The room was extremely dated. The floors were dirty, the bathroom must have been nice 20 years ago, because the marble now has so many cracks. No wifi in the room was also extremely disappointing and the lobby connection was horrible. Due to the lack of staff, anything you needed during your stay, you would have to wait in a line for over 30 minutes. We attempted to have breakfast in the morning; however, after waiting to be served and asking 3 times to the serve for coffee, we decided to leave.
I would not recommend this hotel for anybody as it is also distant from any of the historical areas and the staff sent us the wrong direction in order to find the tour bus and we ended up lost.
- Official Description (provided by the hotel):
- An oasis in the orange blossom capital This modern, light hotel, fully refurbished in 2005, emerges like an oasis in the orange blossom capital, amongst the gardens of the Heliopolis quarter and close to Parque de Maria Luisa and Plaza de Espana. With 623 rooms, the Silken Al-Andalus Palace hotel stands out for its spacious facilities, irradiating light and freshness, inviting the guests to enjoy its more than 15,000 m2 of gardened areas, have a relaxing dip in its exclusive pool, rest in its spacious rooms with free Internet connection or enjoy a glass of wine in its piano bar with live music. ... more less
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- Also Known As:
- Silken Al Andalus Palace Hotel
- Silken Al Andalus Palace Seville