II booked this hotel for location. And location is great! Hotel is located a minute away from the cathedral. Extremely convenient, unless you are traveling during the Holy Week, like we did. Then you'll have trouble getting to the hotel at night due to processions and street closings. Starting at 4 pm, streets are filled with people standing shoulder to shoulder. We literally had to squeeze through. One night it took us two hours to get back from a flamenco show instead of 15 min. On any other week, location is perfect.
Now the bad part. Apparently you have to arrange check in ahead of time to have someone there to open the door for you. We booked through Expedia. On our confirmation it simply said that someone would be there from 4 to 9. So after a transatlantic flight and a two hour train ride, we arrived to the hotel at 3:30 to find a locked door. So we waited for 30 min hoping for someone to show up. No one did. On the door there was a sign stating that if customers require help they need to call Eva and the number. The problem is that American cell phones don't work in Spain, of cause. I started looking for a pay phone. After 30 min of searching, I found one, which did not work. Meanwhile, it started to rain. Finally, I found a nice man working at a pizza place on the corner who agreed to make a call to Eva from his cell. It turned out that Eva was not planning to come at all and was sitting comfortably at home waiting for my call!!! Explanation--it is difficult to get to the center of Seville due to processions! Somehow we, first time visitors to Seville, managed without a problem. Eva gave us the entrance code and said that the key to our room is in the door.
Then we got into our room. The picture that you see on hotel's site is a picture of a top floor apartment. Unless you are renting one of them, lower your expectations. We got a first floor apartment. It was dark, cold and wet. Dark because the windows were on the street level, so we could not have blinds raised at any time. Cold because Eva did not bother to tum the heat on, the thermostat was set up incorrectly by previous residents and there was no explanation in the room on how to operate it. Wet because it is a ground floor apartment that was left without heat. The floor was still damp from cleaning. Even after heat was turned on, our towels never dried.
Otherwise, apartment was not bad. Nicely decorated, but in need of some maintenance. A door chain simply fell off when we tried to use it. My guess it broke some time back and no one bothered to fix it. One of the floor tiles in the shower is broken. There is an empty space under it, so during the first shower my daughters foot fell through, which scared her and disgusted me.
So, for the money, you can find a much better and more charming place in Seville. I would advise not to book Giralda Suites. Don't spoil you visit to this beautiful city! And BTW, Eva never even apologized for the inconvenience. She basically told us that we should have known better and should have let her know about our arrival time. It was too inconvenient for her to do her job and come to the hotel because of the Holy Week activities. Nice :)
- Official Description (provided by the hotel):
- These stylish apartments are just 50 metres from Seville Cathedral.They are decorated in warm, bold colours, and there is a kitchen with a fridge and microwave . The bathroom comes equipped with a hairdryer.The Giralda Suites' central location makes exploring Seville easy. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Travelocity, Cancelon, TripOnline SA, Priceline, Hotwire and HotelQuickly so you can book your Life Apartments Giralda Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.