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Hotel Alfonso XIII, A Luxury Collection Hotel, Seville
Ranked #8 of 177 Hotels in Seville
Certificate of Excellence
Reviewed June 25, 2014

You feel like a film star of the 30s in this glam hotel, which has catered to many greats of stage and screen I am sure. The pool seems straight out of a LA film set, complete with lounging rich Americans. My room overlooked the lovely courtyard, where you can have breakfast. When I arrived the bath curtain in the jazzy Moorish-themed tiled bathroom was not functioning properly so they sent up a nice young man to fix it. I was given some snacks and an excellent bottle of wine by management for the inconvenience. Now that is classy. Beautiful terraces and gardens make you feel you're in some gorgeous island resort. Free internet, is that way too cool? Nice bar for late-night cocktails. Oh yes, bring money.

Stayed: May 2014, traveled solo
Thank Tom B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlfonsoXIII_Seville, General Manager at Hotel Alfonso XIII, A Luxury Collection Hotel, Seville, responded to this reviewResponded July 2, 2014

Dear Guest,
Thank you very much for your comments posted in Tripadvisor. I am delighted to read that we have met your expectations and look forward to welcome back in the near future.
Sincerely
Carlo Suffredini
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,124 - 1,130 of 2,270 reviews

Reviewed June 24, 2014 via mobile

What a lovely hotel. My first visit to Seville, which in itself is fabulous but made all the more wonderful by this glorious hotel where the service is second to none. Of course the location is perfect but what made this place so lovely was the service from the moment we arrived, upgraded for our anniversary, a bottle of fizz in our room and rose petals across the bed. It's those little details that make you want to book extra nights here which is exact what we did :-). The pool is lovely and the Lebanese restaurant is a must, beautiful food in a lovely tranquil setting by the pool. Can't recommend this hotel highly enough, we just loved it. Thank you to the staff for giving us a wonderful anniversary break.

Stayed: June 2014, traveled as a couple
Thank stephief
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlfonsoXIII_Seville, General Manager at Hotel Alfonso XIII, A Luxury Collection Hotel, Seville, responded to this reviewResponded July 2, 2014

Dear Guest,

I would like to thank you very much for expressing your opinion! We are very glad to hear that our Luxury Collection core values, like: experience, excellence and indigenous were met.

Your positive comments encourage our team to go further and work harder, always strive to meet and exceed our guests´ expectations. In particular to read about the Lebanese Restaurant " Taifas " We will forward your comments to the different departments, so that they are also informed about our achievement. It was a pleasure to have you at our hotel and if you ever feel like coming back to Sevilla, we would be honored to welcome you in our hotel once again.

Sincerely,

Carlo Suffredini General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 22, 2014

We visited for a long weekend recently and totally enjoyed the stay. The hotel is a real gem, classy and full of quality. The reception is efficient and professional, the rooms are stylish big and comfortable (even the basic level). Unlike other reviews we found the rooms quiet and relaxing. The main restaurant in huge hotel central square is outdoors, the food and service were very good.
Our only criticism is regarding speed of attention and service in the lobby - lounge areas. You are left sitting a long time before the staff attend and even longer for the drinks to arrive. Same can be said of the very modern alternative restaurant "Ena" - it's good be needs attention on the service levels.

Stayed: June 2014, traveled as a couple
Thank Bigboy1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlfonsoXIII_Seville, General Manager at Hotel Alfonso XIII, A Luxury Collection Hotel, Seville, responded to this reviewResponded July 2, 2014

Dear Guest,

I would like to thank you for your positive review. I am delighted to read that we have met your expectations. Look forward to seeing you soon back at the Alfonso XIII.
Siincerely
Carlo Suffredini
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 18, 2014

We stayed at this hotel for four nights in June when we visited Seville. The hotel was spectacular and is set in the heart of Seville, walking distance to the cathedral. the breakfast was served in lovely opulent surroundings and was nice. We had a private barbecue by the pool which was nice and well organised. The service was good and efficient. The room we stayed in was a king room and was spacious and chic. In my opinion this is the best hotel in Seville.

  • Stayed: June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Fam-Le-Travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlfonsoXIII_Seville, General Manager at Hotel Alfonso XIII, A Luxury Collection Hotel, Seville, responded to this reviewResponded July 1, 2014

Dear Guest,

I would like to thank you very much for your comments posted in Tripadvisor; I am delighted to read that you had enjoyed your stay at the Hotel Alfonso XIII a Luxury Collection hotel.
Look forward to welcome back in the near future
Sincerely
Carlo Suffredini
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 18, 2014

The hotel is beautiful and the location is perfect. I was hoping this would be the highlight of our 3 weeks in Spain. But here is what I experienced:
1. Noise: Our 3rd floor deluxe room was on the same side of the hotel as Ena. One night the noise from the soccer celebration overtook our room. Another night, the band may as well have playing right in our room.
2. There was much staff confusion about when the courtyard restaurant was open for dining, and which type of dining was available. Same problem with Ena. It seemed to me that the Hotel Manager cared more about setting exact hours of operation than he cared about accommodating and servicing guests. By way of example:
a. Ena: We walked up the outside stairway from the street at about 3pm and into Ena ( a very casual outdoor bar and dining area with no visible host or hostess) . Several of the tables were occupied by folks having drinks. We sat at an empty table and ordered wine. The male Ena manager approached us and told us we could sit at the table as it was "reserved". Of course, there was no "reserved" sign on the table and we pointed this out. There were many empty tables.The manager than told us that Ena was only open to "certain guests of the hotel who had been selected by the hotel marketing department". Why open your both your street-side entrance and the entrance from the from the hotel itself if Ena is open only to "special guests of the hotel"? (At this point I totally wrote off Hotel Seville.) And no, Hotel Alfonso XIII, I did not 'misunderstand' what your Ena manager said to me, and this was not a fault of his English; he spoke English well. Yes, we were guests of the hotel; why weren't we 'special' enough to be allowed to have drinks at a table at Ena? We asked how to make a reservation, as we were staying for 4 nights. Guess what.... we would have to inquire at the hotel reception desk. We are professionals in our 60s and were quiet, and neatly and appropriately attired. And, no guest ever showed up to sit at the alleged "reserved" table. We checked back an hour later and no one was seated at the table.
b. Courtyard: Our first evening we were tired from our drive to Seville and went to the courtyard to have an early meal rather than venture out to an off-site restaurant. We sat at a table for 10 minutes waiting for a server. Other tables were occupied and guests were eating. I got up and spoke with a server. I was told that "dinner" was not available until much later. I asked why it was that at other tables guests were eating. The manager of the area came over and said that only a "limited" menu was available in the courtyard at 6pm. Well, the point is that no hotel staff approached us to inquire whether we would like to SEE or ORDER from that limited menu or have a drink. We were finally given a menu, but by that point I was upset and disgruntled.
Bottom line: all of these service issues flow from the top. The Hotel Manager has in my opinion failed to emphasize that accommodating the guest is a priority over enforcing menu restrictions and restrictions on which guests are "special" enough for certain marketing promotions. I did not feel at all "special" at Hotel Alfonso XIII.

  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank cbellehu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlfonsoXIII_Seville, General Manager at Hotel Alfonso XIII, A Luxury Collection Hotel, Seville, responded to this reviewResponded July 1, 2014

Dear Guest,

I would like to thank you for taking your personal time to write your review in Tripadvisor. It is thanks to such valuable comments that we are able to redirect our efforts and make sure that we can continue giving high standard of service. Ena our new casual Venue just opened since May and has been under a depth trianing period in order to comply to our customers demand.
Again I appreciate the constructive comments, and look forward to welcome back in the near future.
Carlo Suffredini
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 17, 2014

My wife and I stayed four nights at this hotel to the 15th June 2014. The whole experience was a delight from arrival to departure. The location is superb, central to everything - the cathedral, the old town, shopping area and the river for boat cruises. The facilities in the hotel are exceptional - especially the courtyard dining area where the food was exquisite for breakfast and dinner, and just lovely to sit out in the open air. The outside pool and dining area were also fabulous, well looked after and food and drink ready available.There was also a terraced al fresco bar area with tv's for sports fans The best thing about the hotel is undoubtedly the quality of service from all personnel, they take pride in their work and make everyone feel more than welcome, very appreciated. The room was magnificent and well maintained and the General Manager of the hotel even set a bottle of bubbly and a delicious desert cake for my birthday in the room (unprompted) which I thought was a nice touch. This hotel goes the extra mile for guests and makes a return visit almost a certainty, everyone made the effort to engage with us, the Maitre D even asked us about the experience we had with the newly opened Lebonese Restaurant which opened by the pool as we had arrived, which by the way was excellent. Overall I would recommend this hotel to anyone and look forward to returning soon. We have stayed in some of the best hotels across the world but this is possibly the finest.

Room Tip: We had a room on the 2nd floor which was excellent, there are only 150 rooms and I am positive they...
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  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank DGJ4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlfonsoXIII_Seville, General Manager at Hotel Alfonso XIII, A Luxury Collection Hotel, Seville, responded to this reviewResponded June 24, 2014

Dear Guest,

I would like to thank you very much for expressing your opinion! We are very glad to hear that our Luxury Collection core values, like: experience, excellence and indigenous were met.
Your comments refering the Pool, the Patio and in particular de Libanese encourage our team to go further and work harder, always strive to meet and exceed our guests´ expectations. We will forward your comments to the different departments, so that they are also informed about our achievement. It was a pleasure to have you at our hotel and if you ever feel like coming back to Sevilla, we would be honored to welcome you in our hotel once again.

Sincerely,

Carlo Suffredini General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 16, 2014

I researched our trip to Seville and decided that most of the reviews here seemed to show this as a first class hotel, so I took the plunge and booked. We were not disappointed and if you can afford it, I would not hesitate to recommend this wonderful 5 star hotel. It lived up to all our expectations from the moment we arrived. We stayed for a week and had booked a room with a balcony which over looked the pool. The staff were all wonderful and we never had a problem communicating in English. The hotel is like a palace; it was used to house the royal family's dignitaries attending the 1929 expo held in Seville. The decoration is stunning, tiles, chandeliers and friezes everywhere. Our room was modern, clean and large. I cannot fault the service we received and it was always given with a smile. The pool was such a bonus to come back to after a hot day walking around the beautiful city. Staff will move any lounger to any part of the pool and even put up a sun shade if needed. The cool gardens were also so pretty and relaxing to sit in. We had breakfast every day in the open air courtyard restaurant, such a joy and also had 3 evening meals there. This hotel is just first class and we loved every minute of our stay. It is also set in the very best location, we could walk to all the sightseeing attractions with ease.

Room Tip: We had a high level room at the back of the hotel. Despite the central location this is not a noisy...
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  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank rarebreed06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlfonsoXIII_Seville, General Manager at Hotel Alfonso XIII, A Luxury Collection Hotel, Seville, responded to this reviewResponded June 24, 2014

Dear Guest,

I would like to thank you very much for expressing your opinion! We are very glad to hear that our Luxury Collection core values, like: experience, excellence and indigenous were met.

Your positive comments encourage our team to go further and work harder, always strive to meet and exceed our guests´ expectations. We will forward your comments to the different departments, so that they are also informed about our achievement. It was a pleasure to have you at our hotel and if you ever feel like coming back to Sevilla, we would be honored to welcome you in our hotel once again.

Sincerely,

Carlo Suffredini General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Alfonso XIII, A Luxury Collection Hotel, Seville

Address: Calle San Fernando 2, 41004 Seville, Spain
Phone Number:
Location: Spain > Andalucia > Province of Seville > Seville > Casco Antiguo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Seville
#1 Family Hotel in Seville
#5 Romantic Hotel in Seville
#7 Luxury Hotel in Seville
Price Range: $308 - $1,156 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Alfonso XIII, A Luxury Collection Hotel, Seville 5*
Number of rooms: 148
Official Description (provided by the hotel):
Discover the recently renovated Hotel Alfonso XIII, Seville. Since its inauguration in 1928 the Hotel Alfonso XIII has been the preferred rendezvous for residents of Seville and elite travelers from around the world.From the moment you pass through the entrance of the Hotel Alfonso XIII a world of luxury is your's to explore. Discover the 151 rooms and suites at the newly renovated Hotel Alfonso XIII, Seville, totally equipped and furnished with luxury and comfort. The hotel guestrooms have been decorated with three different elegant styles: Andaluz, Moorish and Castilian rooms. ... more   less 
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Also Known As:
Alfonso Xiii Seville
Hotel Alfonso Xiii

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