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Hotel Alfonso XIII, A Luxury Collection Hotel, Seville
Ranked #8 of 175 Hotels in Seville
Certificate of Excellence
Madrid, Spain
Level 6 Contributor
303 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 177 helpful votes
“Great Hotel”
Reviewed June 22, 2014 via mobile

We visited for a long weekend recently and totally enjoyed the stay. The hotel is a real gem, classy and full of quality. The reception is efficient and professional, the rooms are stylish big and comfortable (even the basic level). Unlike other reviews we found the rooms quiet and relaxing. The main restaurant in huge hotel central square is outdoors, the food and service were very good.
Our only criticism is regarding speed of attention and service in the lobby - lounge areas. You are left sitting a long time before the staff attend and even longer for the drinks to arrive. Same can be said of the very modern alternative restaurant "Ena" - it's good be needs attention on the service levels.

Stayed June 2014, traveled as a couple
Helpful?
Thank Bigboy1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlfonsoXIII_Seville, General Manager at Hotel Alfonso XIII, A Luxury Collection Hotel, Seville, responded to this review, July 2, 2014
Dear Guest,

I would like to thank you for your positive review. I am delighted to read that we have met your expectations. Look forward to seeing you soon back at the Alfonso XIII.
Siincerely
Carlo Suffredini
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Level 4 Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed June 18, 2014

We stayed at this hotel for four nights in June when we visited Seville. The hotel was spectacular and is set in the heart of Seville, walking distance to the cathedral. the breakfast was served in lovely opulent surroundings and was nice. We had a private barbecue by the pool which was nice and well organised. The service was good and efficient. The room we stayed in was a king room and was spacious and chic. In my opinion this is the best hotel in Seville.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fam-Le-Travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlfonsoXIII_Seville, General Manager at Hotel Alfonso XIII, A Luxury Collection Hotel, Seville, responded to this review, July 1, 2014
Dear Guest,

I would like to thank you very much for your comments posted in Tripadvisor; I am delighted to read that you had enjoyed your stay at the Hotel Alfonso XIII a Luxury Collection hotel.
Look forward to welcome back in the near future
Sincerely
Carlo Suffredini
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Memphis, Tennessee
Level 6 Contributor
235 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
Reviewed June 18, 2014

The hotel is beautiful and the location is perfect. I was hoping this would be the highlight of our 3 weeks in Spain. But here is what I experienced:
1. Noise: Our 3rd floor deluxe room was on the same side of the hotel as Ena. One night the noise from the soccer celebration overtook our room. Another night, the band may as well have playing right in our room.
2. There was much staff confusion about when the courtyard restaurant was open for dining, and which type of dining was available. Same problem with Ena. It seemed to me that the Hotel Manager cared more about setting exact hours of operation than he cared about accommodating and servicing guests. By way of example:
a. Ena: We walked up the outside stairway from the street at about 3pm and into Ena ( a very casual outdoor bar and dining area with no visible host or hostess) . Several of the tables were occupied by folks having drinks. We sat at an empty table and ordered wine. The male Ena manager approached us and told us we could sit at the table as it was "reserved". Of course, there was no "reserved" sign on the table and we pointed this out. There were many empty tables.The manager than told us that Ena was only open to "certain guests of the hotel who had been selected by the hotel marketing department". Why open your both your street-side entrance and the entrance from the from the hotel itself if Ena is open only to "special guests of the hotel"? (At this point I totally wrote off Hotel Seville.) And no, Hotel Alfonso XIII, I did not 'misunderstand' what your Ena manager said to me, and this was not a fault of his English; he spoke English well. Yes, we were guests of the hotel; why weren't we 'special' enough to be allowed to have drinks at a table at Ena? We asked how to make a reservation, as we were staying for 4 nights. Guess what.... we would have to inquire at the hotel reception desk. We are professionals in our 60s and were quiet, and neatly and appropriately attired. And, no guest ever showed up to sit at the alleged "reserved" table. We checked back an hour later and no one was seated at the table.
b. Courtyard: Our first evening we were tired from our drive to Seville and went to the courtyard to have an early meal rather than venture out to an off-site restaurant. We sat at a table for 10 minutes waiting for a server. Other tables were occupied and guests were eating. I got up and spoke with a server. I was told that "dinner" was not available until much later. I asked why it was that at other tables guests were eating. The manager of the area came over and said that only a "limited" menu was available in the courtyard at 6pm. Well, the point is that no hotel staff approached us to inquire whether we would like to SEE or ORDER from that limited menu or have a drink. We were finally given a menu, but by that point I was upset and disgruntled.
Bottom line: all of these service issues flow from the top. The Hotel Manager has in my opinion failed to emphasize that accommodating the guest is a priority over enforcing menu restrictions and restrictions on which guests are "special" enough for certain marketing promotions. I did not feel at all "special" at Hotel Alfonso XIII.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
4 Thank cbellehu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlfonsoXIII_Seville, General Manager at Hotel Alfonso XIII, A Luxury Collection Hotel, Seville, responded to this review, July 1, 2014
Dear Guest,

I would like to thank you for taking your personal time to write your review in Tripadvisor. It is thanks to such valuable comments that we are able to redirect our efforts and make sure that we can continue giving high standard of service. Ena our new casual Venue just opened since May and has been under a depth trianing period in order to comply to our customers demand.
Again I appreciate the constructive comments, and look forward to welcome back in the near future.
Carlo Suffredini
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, England
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 17, 2014

My wife and I stayed four nights at this hotel to the 15th June 2014. The whole experience was a delight from arrival to departure. The location is superb, central to everything - the cathedral, the old town, shopping area and the river for boat cruises. The facilities in the hotel are exceptional - especially the courtyard dining area where the food was exquisite for breakfast and dinner, and just lovely to sit out in the open air. The outside pool and dining area were also fabulous, well looked after and food and drink ready available.There was also a terraced al fresco bar area with tv's for sports fans The best thing about the hotel is undoubtedly the quality of service from all personnel, they take pride in their work and make everyone feel more than welcome, very appreciated. The room was magnificent and well maintained and the General Manager of the hotel even set a bottle of bubbly and a delicious desert cake for my birthday in the room (unprompted) which I thought was a nice touch. This hotel goes the extra mile for guests and makes a return visit almost a certainty, everyone made the effort to engage with us, the Maitre D even asked us about the experience we had with the newly opened Lebonese Restaurant which opened by the pool as we had arrived, which by the way was excellent. Overall I would recommend this hotel to anyone and look forward to returning soon. We have stayed in some of the best hotels across the world but this is possibly the finest.

Room Tip: We had a room on the 2nd floor which was excellent, there are only 150 rooms and I am positive they...
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DGJ4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlfonsoXIII_Seville, General Manager at Hotel Alfonso XIII, A Luxury Collection Hotel, Seville, responded to this review, June 24, 2014
Dear Guest,

I would like to thank you very much for expressing your opinion! We are very glad to hear that our Luxury Collection core values, like: experience, excellence and indigenous were met.
Your comments refering the Pool, the Patio and in particular de Libanese encourage our team to go further and work harder, always strive to meet and exceed our guests´ expectations. We will forward your comments to the different departments, so that they are also informed about our achievement. It was a pleasure to have you at our hotel and if you ever feel like coming back to Sevilla, we would be honored to welcome you in our hotel once again.

Sincerely,

Carlo Suffredini General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surrey
Level 5 Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed June 16, 2014

I researched our trip to Seville and decided that most of the reviews here seemed to show this as a first class hotel, so I took the plunge and booked. We were not disappointed and if you can afford it, I would not hesitate to recommend this wonderful 5 star hotel. It lived up to all our expectations from the moment we arrived. We stayed for a week and had booked a room with a balcony which over looked the pool. The staff were all wonderful and we never had a problem communicating in English. The hotel is like a palace; it was used to house the royal family's dignitaries attending the 1929 expo held in Seville. The decoration is stunning, tiles, chandeliers and friezes everywhere. Our room was modern, clean and large. I cannot fault the service we received and it was always given with a smile. The pool was such a bonus to come back to after a hot day walking around the beautiful city. Staff will move any lounger to any part of the pool and even put up a sun shade if needed. The cool gardens were also so pretty and relaxing to sit in. We had breakfast every day in the open air courtyard restaurant, such a joy and also had 3 evening meals there. This hotel is just first class and we loved every minute of our stay. It is also set in the very best location, we could walk to all the sightseeing attractions with ease.

Room Tip: We had a high level room at the back of the hotel. Despite the central location this is not a noisy...
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rarebreed06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlfonsoXIII_Seville, General Manager at Hotel Alfonso XIII, A Luxury Collection Hotel, Seville, responded to this review, June 24, 2014
Dear Guest,

I would like to thank you very much for expressing your opinion! We are very glad to hear that our Luxury Collection core values, like: experience, excellence and indigenous were met.

Your positive comments encourage our team to go further and work harder, always strive to meet and exceed our guests´ expectations. We will forward your comments to the different departments, so that they are also informed about our achievement. It was a pleasure to have you at our hotel and if you ever feel like coming back to Sevilla, we would be honored to welcome you in our hotel once again.

Sincerely,

Carlo Suffredini General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buckinghamshire, UK
Level 3 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 16, 2014

We chose this hotel for a short stay to celebrate our wedding anniversary. I emailed ahead to request a table in the patio restaurant on the evening of our anniversary and to request a room with a balcony, if possible.

We have nothing negative to say about the whole experience. Our room (336) had a huge balcony with very comfortable outdoor furniture and a magnificent view of the cathedral. Our first night coincided with the last night of the Feria and we stood on our balcony at midnight, sipping the cava very kindly left in our room by the hotel management as an anniversary gift, watching the amazing firework display - a really magical experience.

The bed was extremely comfortable and we weren't disturbed by any noise throughout our stay. All of the staff were polite, helpful and spoke very good english. The food in the patio restaurant was excellent and all the staff, from the maitre d' to the wonderful sommelier and the waiters, were helpful and friendly without being obsequious.

The location of the hotel is pretty much perfect. As it was fairly hot weather during our stay we were able to make an early start and walk to all of the sights in the mornings, returning after lunch to laze by the pool in the afternoons, before heading out again in the evening - Seville is absolutely beautiful after dark.

Without reservation I would recommend this hotel. Yes, it isn't cheap, but we really felt it was worth every euro. We've stayed in more expensive hotels that haven't come close to the Alfonso XIII in terms of ambience, comfort, facilities and service.

Room Tip: Room 336 has a huge balcony with comfortable chairs and a great view of the cathedral. It's on...
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Meadowlark50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlfonsoXIII_Seville, General Manager at Hotel Alfonso XIII, A Luxury Collection Hotel, Seville, responded to this review, June 24, 2014
Dear Guest
Thank you for the positive review of our hotel. We are very happy to know you enjoyed your time at the Hotel Alfonso XIII, a Luxury Collection Hotel and we hope to see you again very soon for your next stay in Seville.
Sincerely,
Carlo Suffredini, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 16, 2014

From arrival to departure this is a superb hotel. Great quality, great food and great quiet rooms.

The only critique that is possible is with regards to service levels, the staff are very good and friendly professional but the speed of service is lacking. It was not unusual to sit for 6-8 minutes in the lounge area or in the bar/restaurant "Ena" before someone gave attention.

Room size is very good and also the bathrooms excellent.

Room Tip: Even the basic rooms are superb
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Margo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlfonsoXIII_Seville, General Manager at Hotel Alfonso XIII, A Luxury Collection Hotel, Seville, responded to this review, June 24, 2014
Dear Margo,

Thank you for taking your time to write your review in Tripadvisor. we have taken good note of your constructive comments. Look forward to welcome back in the near future
Sincerely
Carlo Suffredini
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Alfonso XIII, A Luxury Collection Hotel, Seville

Property: Hotel Alfonso XIII, A Luxury Collection Hotel, Seville
Address: Calle San Fernando 2, 41004 Seville, Spain
Phone Number:
Location: Spain > Andalucia > Province of Seville > Seville > Casco Antiguo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Seville
#1 Family Hotel in Seville
#5 Romantic Hotel in Seville
#6 Luxury Hotel in Seville
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel Alfonso XIII, A Luxury Collection Hotel, Seville 5*
Number of rooms: 151
Official Description (provided by the hotel):
Discover the recently renovated Hotel Alfonso XIII, Seville. Since its inauguration in 1928 the Hotel Alfonso XIII has been the preferred rendezvous for residents of Seville and elite travelers from around the world.From the moment you pass through the entrance of the Hotel Alfonso XIII a world of luxury is your's to explore. Discover the 151 rooms and suites at the newly renovated Hotel Alfonso XIII, Seville, totally equipped and furnished with luxury and comfort. The hotel guestrooms have been decorated with three different elegant styles: Andaluz, Moorish and Castillian rooms. ... more   less 
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Also Known As:
Alfonso Xiii Seville
Hotel Alfonso Xiii

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