We booked our hotel accommodation in early summer as we had been told how wonderful your hotel was, food, service, etc. My wife checked by telephone what the dress code would be on your Christmas Eve dinner and was told black tie.
My wife telephoned once we had arrived at our second home in Marbella to ensure the dress code was black tie which was confirmed.
We duly arrived at the Alfonso VIII early afternoon on Christmas Eve and re-checked the dress code and were now told men to wear jacket and tie, ladies cocktail.
In the evening we went to the cocktail bar and enjoyed early evening drinks in great surroundings.
After pre-dinner drinks we duly found out seat in the dining room and were very shocked to see no men in dinner suits, some gentlemen wearing jacket, ties, but the majority scruffy with jeans and T- shirts. Ladies anything seemed to go.
We sat for approximately half an hour when a small ramekin with a little luke warm chopped mushroom moose arrived.
An hour later our first course of salad arrived!
Now the main course!!!!! This was served approximately forty-five minutes after our salad plates had been removed. It was supposed to be beef wellington. What was served was a steak, and square parcel of potato/pastry and thick sauce.
Whilst waiting for this wonderful main course I asked when the meal was going to be served and was told shortly! This obviously did not happen.
After taking one bite out of the steak it was stone cold so we asked for it to be removed and a hot meal brought to the table. At this time I went to the Reception desk in the main hall saying if things did not improve we would leave. Many apologies were given in reception.
Our replacement main course duly arrived under hot dishes which were removed for us to see our same cold meal had been warmed up and loads more sauce put over it.
We both, by then had enough and walked out the restaurant, went straight to reception desk and said we would be leaving in the morning, I said if we had not drunk some wine that evening we would have left immediately. Reception staff were very apologetic.
Your banqueting manageress came to our room full of apologies with a bottle of champagne, but the damage had been done by then we were ready for bed and cases packed. We said we did not want champagne all we wanted was good food, efficient service, which was what we expected. So basically, we went to bed hungry and very annoyed as it was far too late to eat anything due to the long delays with our meal in the main restaurant.
The following morning we went into the breakfast room at 9.30 where approximately five tables were in use by guests. There was a full buffet service but yet again the food was only warm not hot. Your omelette chef who we presume was supposed to be on duty for the omelette trolley arrived at 10.45. Somewhat late in the day as the guests had mostly left the breakfast room. My wife ordered a poached egg, which is not rocket science to make, this took over 30 minutes to be served, at least it was hot!
Whilst eating our breakfast a guest bought in a very smelly dog into the restaurant, which no member of your staff asked them to remove. We do not expect to eat a meal next to a really unpleasant smell, why was the dog allowed in the restaurant in the first place!!!!
The restaurant manager asked to have a word with us after we had finished our breakfast and wanted us to stay and assured us this is not the usual standard of the hotel and would not be like this at the Christmas brunch which he offered would be free of charge. We decided not to go down this road as the two meals we had eaten were of such a poor quality and it was Christmas Day. We checked out immediately after breakfast and drove the two and three quarter hour journey back to our home in Marbella without having a decent meal to eat.
My wife is extremely upset that our Christmas break had been completely ruined by staying at the Alfonso. This has been our worst Christmas experience ever. 24th and 25th completely ruined.
We understand this hotel is part of the Starwood hotel group, we have stayed at other sister hotels and had excellent service and food, therefore, expected the same quality from a reported five star hotel.
I expect a full refund of the cost for our overnight accommodation as you can appreciate if we could have returned in our car to Marbella the night of 24th we would have.
It is a great shame that this beautiful hotel with such a lovely ambience, which should have a wonderful reputation to uphold, has had it blighted in this way.
- Official Description (provided by the hotel):
- Discover the recently renovated Hotel Alfonso XIII, Seville. Since its inauguration in 1928 the Hotel Alfonso XIII has been the preferred rendezvous for residents of Seville and elite travelers from around the world.From the moment you pass through the entrance of the Hotel Alfonso XIII a world of luxury is your's to explore. Discover the 151 rooms and suites at the newly renovated Hotel Alfonso XIII, Seville, totally equipped and furnished with luxury and comfort. The hotel guestrooms have been decorated with three different elegant styles: Andaluz, Moorish and Castillian rooms. ... more less
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- Also Known As:
- Alfonso Xiii Seville
- Hotel Alfonso Xiii