The reason not to give the fifth star to this hotel is beyond the hotel staff's control.
There is a real shortage of windows throughout the hotel. This makes the reception area a bit dark. There are only two main lifts which means that you have to wait at busy times. The breakfast area must have been the lounge. There are too few lounges for a deluxe hotel.
Now the good points. Unfailing courtesy is a terrific attribute for all the staff. We should mention Carmen in the breakfast area who has to satisfy clientele waiting for a table. We can also mention the reception staff and the porters.The hotel is close to the cathedral and also to Alcazar. There are good restaurants nearby. Overall, this is a good place to stay. Even though the rooms are on the small side, the amenities make up for it.More
- Free Wifi