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“Very Disappointing experience”

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Hotel Patio de las Cruces
Ranked #6 of 70 Seville B&B and Inns
Faro, Portugal
Level Contributor
3 reviews
“Very Disappointing experience”
1 of 5 bubbles Reviewed February 22, 2014

This was the worst hotel stay during our 3 week visit to Spain because of the unreliable wifi connection in our room. When we advised the management we were told to go to patio area which was cold in February and also inconvenient.
The reception area of the hotel is very small and unwelcoming. The room we were given was also very small and had a squeaky bathroom door. Chamber maids left 2 cleaning carts with mops and cleaning supplies outside our door practically all day and night.
The manager was not available to meet with us or even speak to us by phone and other reception staff were powerless to resolve any issues.
The only plus was the room was clean and bathroom was acceptable.

Room Tip: Try elsewhere
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rebecca A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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458 reviews from our community

Traveler rating
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    98
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    9
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (20)
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English first
Seville, Spain
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed January 12, 2014

Very nice hotel with a beautiful court yard ,ideal location ,close to the old city ,but still very quiet ,so you can get a good nights sleep. The room small and quaint, I didn't like the shower as it is not a walk in one ,but a small tub which you have to climb into ,could be dangerous for elderly people.
Manager helpful ,but looked upon us suspiciously .(probably you get that living in Sevilla).
Overall good value.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank captain c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
1 review
5 of 5 bubbles Reviewed December 23, 2013

Highly recommend. The place was clean and the old man at the front desk was very friendly. Great location but the place can be a little hard to find. Bring a map or ask for directions. For the price we paid we have no complaints.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lightintrees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madrid, Spain
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed November 12, 2013

Serves it's purpose! Spotlessly clean, great position, sweet little terrace on the roof. When we had a question they couldn't have been more helpful. Machines dispensing water and hot drinks at reception. Lift. Could be the best value for money ever! If you have a question, ask them, they like it. No problem about storing luggage for late departures.

Room Tip: 2nd floor better if you are a smoker and need the terrace!
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  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Florribelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed October 29, 2013

My husband and I got back from a 4-city tour of Spain. Of all the hotels we stayed in, this was the one I was the most concerned about, but it ended up being one of the 2 that I enjoyed the most. The hotel is PERFECTLY situated in the middle of the Santa Cruz neighborhood. The hotel itself is so charming - the rooms are built around a square with lots of natural light, plants, chairs, etc. We stayed in room 15, on the 1st floor, and it was lovely and clean, the bathroom was clean and the shower pressure was great. For the price, you can't beat it. No safe in the room.

Stayed October 2013, traveled as a couple
Helpful?
4 Thank Yts123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tenerife
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed September 28, 2013 via mobile

A pretty and traditional style hotel in a nice quiet area of the old town, very conveniently located to all the attractions, bars and restaurants. We found it great value for money, our nice room was quite small but more than adequate and it was very very clean, the cleaners came everyday and new towels were left. The sheets were changed once in our 5 night stay. The staff at reception were friendly and helpful. The air con was needed and worked fine. TV only had Spanish channels but we didn't visit Seville to watch TV! The wifi didn't work in our room (we were on the top floor), but there was a little pleasant outside seating area just along the corridor and it worked fine there. The room could have done with a set of drawers, but there was hanging space and shelves so we did manage, also the pillows were too hard for me but that's just personal preference. Our room faced inwards towards the inner patio area but this patio is outside so you don't feel closed in. It's not the Hilton but it doesn't pretend to be! We arranged for a private transfer to collect us from the airport (we landed at 10pm, so didn't want to mess about), id recommend this service for only 23 euros as taxis are expensive and you know what your paying in advance with this service from the outset. Great value hotel, an ideal base to visit the beautiful Seville!

Stayed September 2013, traveled as a couple
Helpful?
1 Thank Tracye71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beirut, Lebanon
Level Contributor
58 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed September 27, 2013

We stayed at Hotel Patio De Las Cruces in September and we mainly liked it in general.
Its location is very central, very close to everything you need to see in Sevilla, the fact that no cars can access the main entrance is in a way nice, this is the kind of experience you'd wana go through in such areas in Spain.
You definitely need a map in Seville (I highly recommend a GPS, navigator on your mobile is a good idea) since you can easily get lost in sevilla, (very narrowed alleys).
The rooms are neat and clean, no minibar is available, some of the rooms are small (we stayed the first night in two small rooms, but due to our complaint, they moved us to better ones).
make sure to ask for rooms 11 and 22, they're mainly the best. Completely avoid the Ground Floor rooms since u'd feel underground!
If you're looking for something fancy, this hotel isn't for you, if you're looking for an authentic stay, then def go for this one!

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cfares
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Patio de las Cruces

Property: Hotel Patio de las Cruces
Address: Calle Cruces 10, 41004 Seville, Spain
Location: Spain > Andalucia > Province of Seville > Seville > Casco Antiguo
Amenities:
Children Activities (Kid / Family Friendly) Airport Transportation
Hotel Style:
Ranked #6 of 70 B&Bs / Inns in Seville
Price Range (Based on Average Rates): $
Number of rooms: 28
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