At first this hotel looked pretty nice. This hotel is located in the outskirts of Granada with easy access car or bus to downtown and the Alhambra.
Hotel looks pretty new but not well cared for it seems. When we arrived on july 18th around 18:00 the Hotel only had one reception staff to great us. No concierge to answer our questions (the clerk at the reception was too busy to answer out question) And no bell boy for the luggage.
On that same night, the reception clerk did not want to give us towels for pool cause said it closed at 8pm “it was a quarter two” but we just wanted a quick dip so went anyways and used our room towels after 20h10 pool was still open with people in it and brochure in room said pool closed at 22h.
The brochure says that the hotel has an indoor pool also but this one is part of the Arab bath’s and you must pay.
Unfortunately the first day of our visit the Arab baths where close because they had mechanical failure and not sure when it would open again.
OUR ROOM (211): When we check in our room with terrace it has a dirty toilet bowl, stained toilet paper role with brown substance and broken shower head. Our terrace also had a few cigarette buts scattered on the floor.
Staff did not have time too answer all our questions we need to come back when he is less busy (very lousy answers). Every question we asked seemed painful for him.
The next day we complained to the manager of all this and they did upgrade us (we did not ask) to a suite because they wanted to inspect our old room. We accepted. Also that day (Tuesday) the hotel now had a concierge, 2 clerks at front desk and a bell boy. I guess Monday’s are single staff day. They also offered us a fruit plate with a bottle of water. Starting Tuesday AM the service and rook got better. BEWARE that the JUNIOR suite terraces on the TOP floors are EXTREMLY LIT at night. (Impossible to watch the sky). The normal room with terrace are perfectly fine (no big lights) and in our opinion are a way better option that the suite.
Conclusion nice recent hotel with easy access quite but lacks a little caring and staff. I really don’t understand their 4 star rating cause in my book a 4 star hotel has bell boys for luggage, concierge to answer questions etc. Here only one person at front desk.
WIFI worked VERY sporadically. When we asked what was the problem they said they have issues with the supplier. SO DON’T EXPECT WIFI unless they fixed it.
We will most likely not go to this property when we return to Granada in may 2012.
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