I had booked a double room for 2 people for 1 night through booking.com, but when we reached there, after a horrid hour trying to find this place, whose address no one including the tourist office was sure of, we were terribly disappointed with the shabby treatment given to us. The trouble began when the cold unsmiling, hostile old hostess was reluctant to show us our room before payment. Booking.com's description of our double room said that the room had views of Granada city, a dvd player, free wifi. The room we were given was on the street corner with blinds that wouldn't open, no tv, and of course therefore no DVD player and it turned out no wifi at all. Upon politely asking our very dour hostess if it was indeed the same room as we had booked, given its very cramped size, location on the noisy street corner and the absence of facilities our booking.com confirmation had promised, we received the passive aggressive replies: "I have other bookings," "it must be some other hostel," and that we could speak to somebody else whose English was perfect. A bearded and helmeted old man came some 20 mins later and banged aggressively on our door, violently accusing us of having upset his wife!!! He would only shout and would not lower his voice despite being requested several times and demanded that we leave right away if we did not like the room. He also said that the DVD player and the views were in one version booking.com's own fiction and in his other version, speaking of some other establishment with the same name. His belligerence continued to demand that we leave his premises immediately as our continued occupancy of the room that we had paid for would supposedly dirty it. Since we could not take either the rudeness or the violence anymore, we asked for our money back and left. None of our experiences either in Spain or in Granada or anywhere for that matter prepared us for this!
- Reservation Options:
- TripAdvisor is proud to partner with Priceline, Booking.com and TripOnline SA so you can book your Azahar Hostal reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.