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Betsy B
Wilmington, Delaware

Great Stay

4.0 of 5 bubblesReviewed Aug 23, 2019
We stayed at the NH Granada Victoria for two nights. It's in a great location on a corner between busy streets which made it easy to get a taxi. There are many shops, restaurants and the sights within walking distance of the hotel. The train station is only 15 minutes away. The hotel arranged a tour and tickets to the Alhambra and a 12 passenger bus picked us up right at the hotel and took us up the huge hill to the top. Our rooms were a nice size which overlooked the street below. Great view! Beds were comfortable and our rooms were very clean. The bathroom had great toilette items. Reception was extremely helpful and accommodating. We would stay here again if we were to return to Granada.
Date of stay: August 2019
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lucia_B_NHCVictoria, Director General at NH Collection Granada Victoria, responded to this review
Responded Oct 13, 2019
Dear guest

We really appreciate the time you have taken in sharing your experience with us.

We are very happy you enjoyed your stay in NH Collection Victoria and that the service we provided to you was what you expected and deserve.

Hoping see you soon in Nh Hotel Group.

Best regards.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,764)
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104 - 109 of 2,765 reviews
Reviewed August 18, 2019 via mobile

This hotel is top notch and perfectly located in the center of everything! It’s a fairly short ride in a taxi from the bus station, and it was also a fairly quick ride in a taxi to the Alhambra. The hotel itself is extremely modern and the beds and pillows are incredibly comfortable, something not so common in Europe. The view from the room was remarkable and stunning looking out into the street, and it was surprisingly quiet considering we were facing the street. The people who work at the hotel are incredibly friendly and offered good advice about where to go to eat. I only have one gripe and that is the fact that there was such a strong perfume smell from the cleaning products in the lobby that it literally gave me a migraine and made me nauseous. However, I may be one of the only people who feel that way, so it’s not something I’d ever deduct a star for by an means.

Date of stay: July 2019
Trip type: Traveled with friends
2  Thank lesleydawn44
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lucia_B_NHCVictoria, Director General at NH Collection Granada Victoria, responded to this reviewResponded August 19, 2019

Dear guest

We really appreciate the time you have taken in sharing your experience with us.

We are very happy you enjoyed your stay in NH Collection Victoria and that the service we provided to you was what you expected and deserve.

Feedback from our guests is a very important tool for us to improve our weak areas, thank you for inform us about your impressions, we will work in improve them.

Hoping see you soon in Nh Hotel Group.

Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 14, 2019

I chose this hotel mainly due to the ratings on TA. Located right in the centre in an old classic building, I imagined it to have originally been a grand hotel. It was not. There was nothing old world or grand about it. We had booked a superior room, and it was located on the side street overlooking a church. Unfortunately the street noise was too much and made for a difficult nights sleep, as well as the beds being too hard (this seems to be the same in NH hotels.) They changed us to an internal room, that was quieter, but gloomy. The furniture was old and broken, the bathrooms in need of modernisation as they were knocked about a lot. The AC in this room blew directly onto the bed, making it too cold to sleep and to warm ( 40C in the day in Granada) if turned off. The engineer mad an adjustment by simply putting a piece of cardboard behind the grill to restrict the airflow. It didn’t really work. The breakfast was fine, typical NH breakfast, with eggs to order. Great front desk staff, especially Nacho. However, if I was to return to Granada I would stay at the AC Palace or the Melia, both of which looked wonderful and at similar prices. Almost all the rooms are on busy streets and most likely noisy as the double gazing was not that effective in the 1st room we had.

Room tip: For quietness an internal room
Date of stay: August 2019
    • Value
    • Sleep Quality
    • Service
3  Thank aussieskiman
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lucia_B_NHCVictoria, Director General at NH Collection Granada Victoria, responded to this reviewResponded August 19, 2019

Dear guest,

We work hard each day to offer the best service and make sure our guests have an extraordinary experience. Thanks for your lovely words about Nacho, I will pass them to let him know.

However, we are sorry we did not get it with you. We are sorry to hear your comment about the noisy place you mentioned.

Thank you for your comments, as it is undoubtedly, what helps us improve continuously.

We are sorry to hear you had not an unforgettable stay but we want to encourage you to give us a second chance in the future.

We remain at your disposal.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 13, 2019 via mobile

Have stayed here many times as the location and parking is good. However the room standard is very varying, and the rates are quite high. This time they said they upgraded my room, wich I don’t belive as the room was very worn and worse than previous stays.The bed was also harder then I remember from the past. The staff had a bit rude attitude and I didn’t feel welcome. Will choose another hotel next time. Breakfast was changed since last time and from the outside looked good, however it was better before.

Date of stay: August 2019
Trip type: Traveled with family
1  Thank MStavanger1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lucia_B_NHCVictoria, Director General at NH Collection Granada Victoria, responded to this reviewResponded August 19, 2019

Dear guest,

Thank you very much for taking your time and sharing your opinion on TripAdvisor.

We are very sorry to hear that the hotel did not meet your expectations this time and that you did not like our service. We are a bit surprised with your review, because as reflected in 91% of our 2453 reviews our hotel meets the expectations of our customers.

We are disappointed that the rest of the service offered did not deserve a better evaluation, as for us, the service and the human team of a hotel is what marks the difference.

Once again, we are very sorry you did not receive a good impression but we encourage you to give us a second chance and write us an e-mail directly to the hotel to offer to you the best of us in your next visit.

We remain at your disposal for anything you may need.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2019

This was the 3rd time Ive stayed at this hotel. The hotel is well renovated and modern, the location is the best, very central to walk everywhere, shops, restaurants and cathedral. Straight across the street from a taxi stand which gets you to the Alhambra in 10 minutes. The staff were very friendly, welcoming and efficient and asked whether we preferred a room overlooking the main street or somewhere more quiet. The room was comfortable and modern and the breakfast was great.

Room tip: Ask for a quiet room at the back.
Date of stay: July 2019
    • Value
    • Sleep Quality
    • Service
1  Thank HillsSpain
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lucia_B_NHCVictoria, Director General at NH Collection Granada Victoria, responded to this reviewResponded August 19, 2019

Dear guest,

Thank you for taking your time and writing us such an wonderful review!

There is not much more to say, as you mention practically everything, it is great to hear you enjoyed your stay with us.

Thank you once again for your trust in our brand and we hope to meet you personally on your next visit to Granada.

We remain at your disposal for anything you may need.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 5, 2019 via mobile

Great hotel for exploring Granada. Very central location with lots of shops and restaurants around the area. The room was clean and check in was very easy. They were able to check us in a few hours early as the room was ready. Will stay again when back in Granada.

Date of stay: July 2019
Trip type: Traveled as a couple
2  Thank fun_seeker89
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lucia_B_NHCVictoria, Director General at NH Collection Granada Victoria, responded to this reviewResponded August 5, 2019

Dearest guest,

It is a truly pleasure to know that we have succeed with our goal: providing unforgetable experiences in our guests.

Thank you very much on behalf of the whole team of NH Collection Victoria.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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