I stayed in the Junior Suite (Room 20 on the ground floor) in the old part of the building for 3 nights in August. The room was beautiful and spacious, although the furniture was showing some wear and tear. Air-conditioning worked really well.
While I generally enjoyed my stay - there were issues with this hotel.
Noise - I didn't notice the street noise so much, but I could hear EVERY footstep/movement from two floors above AND from the "reception" area (entrance area with one desk) outside my room. My room was not carpeted, and I assume none of the rooms upstairs is either - whenever anybody took a step, I could hear it - and people were up and moving around WAY into the night. I could also hear every single conversation that was happening in the reception area, again, well into the night. I barely got enough sleep at night since I am a light sleeper - but I did manage to grab a nap during the day when other people were supposedly also taking a nap.
The front desk/reception is run by whole bunch of eager, younger people who clearly have not received any formal training. They screwed up on my ticket to Alhambra - they ultimately fixed it by having me join a tour which was not the most ideal experience for me - but the way they went about handling it was not something you would expect from an established hotel. However, they are generally eager to help - they just don't have the basics. There is only a small desk and two lap tops - it looked like a set up at a B&B. I actually liked the staff a lot and felt bad for them so I did not use them much or complain.
Water pressure in the shower was very low; also, temperature in the shower was very difficult to control. It was either too hot or lukewarm - and because I didn't want to get burned, I settled for lukewarm. For a 5 star hotel, I would have expected a little more.
I got a 60 minute massage and a body wrap at the spa - both were way overpriced. The spa is also much smaller than it appears in the pictures - it's nice, but that is not a pool.
Restaurant is actually great - great service and great food. Very nice surprise for a hotel restaurant - it can and probably does stand on its own.
Not sure if I will be back in Granada any time soon, but the noise issue may very well be the reason why I will not return to the hotel.
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- Also Known As:
- Hospes Palacio De Los Patos Hotel Granada