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“Beautiful Hotel with Issues”

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Hospes Palacio de los Patos
Ranked #6 of 125 Hotels in Granada
Los Angeles
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Beautiful Hotel with Issues”
4 of 5 bubbles Reviewed August 21, 2012

I stayed in the Junior Suite (Room 20 on the ground floor) in the old part of the building for 3 nights in August. The room was beautiful and spacious, although the furniture was showing some wear and tear. Air-conditioning worked really well.

While I generally enjoyed my stay - there were issues with this hotel.

Noise - I didn't notice the street noise so much, but I could hear EVERY footstep/movement from two floors above AND from the "reception" area (entrance area with one desk) outside my room. My room was not carpeted, and I assume none of the rooms upstairs is either - whenever anybody took a step, I could hear it - and people were up and moving around WAY into the night. I could also hear every single conversation that was happening in the reception area, again, well into the night. I barely got enough sleep at night since I am a light sleeper - but I did manage to grab a nap during the day when other people were supposedly also taking a nap.

The front desk/reception is run by whole bunch of eager, younger people who clearly have not received any formal training. They screwed up on my ticket to Alhambra - they ultimately fixed it by having me join a tour which was not the most ideal experience for me - but the way they went about handling it was not something you would expect from an established hotel. However, they are generally eager to help - they just don't have the basics. There is only a small desk and two lap tops - it looked like a set up at a B&B. I actually liked the staff a lot and felt bad for them so I did not use them much or complain.

Water pressure in the shower was very low; also, temperature in the shower was very difficult to control. It was either too hot or lukewarm - and because I didn't want to get burned, I settled for lukewarm. For a 5 star hotel, I would have expected a little more.

I got a 60 minute massage and a body wrap at the spa - both were way overpriced. The spa is also much smaller than it appears in the pictures - it's nice, but that is not a pool.

Restaurant is actually great - great service and great food. Very nice surprise for a hotel restaurant - it can and probably does stand on its own.

Not sure if I will be back in Granada any time soon, but the noise issue may very well be the reason why I will not return to the hotel.

Room Tip: If you are sensitive to noise, avoid Room 20 - you get noise 360.
See more room tips
  • Stayed August 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank LVParisGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospesHotels, Director General at Hospes Palacio de los Patos, responded to this review, August 29, 2012
Dear Guest,

Thank you very much for taking your time to share your opinion.
I would like to apologize for the inconveniences encountered in your stay in our Hotel.

Customers feedback is the key for us to keep improving our product and service standars. An action plan is already in place to improve our services.

I hope you visit us again so that we may have a second chance to show you our sound philosophy on guest relax and care. .

Regards,

Marc Passola
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,281 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (182)
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Oslo,Norway
Level Contributor
171 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 bubbles Reviewed August 18, 2012

Decided to go for the Junior suite, which was expensive judging by our budget for the rest of the trip. The room was really nice, great bathtub etc. only thing I reacted to was the fact that the breakfast was not included. I think 20 Euro is a bit steep for a hotel breakfast, this is something you expect to be included, especially when booking a suite.

The room was tastefully decorated, very modern looking, and the rest of the building was really nice as well. The air condition was not really working that well, and there was this strange chemical smell coming from the air condition, and all our clothes smell of this chemical now. Not nice... The location of the hotel is really good, with walking distance to Alhambra (book ticket in advance, the queue is a nightmare)

Room Tip: I think you´d be well off just going for a regular room, no need to book the junior suite, it was pr...
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tim_Norway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospesHotels, Director General at Hospes Palacio de los Patos, responded to this review, August 25, 2012
Dear Guest,

Thank you very much for taking your time to share your opinion.

I would like to apologize for the inconveniences encountered in your stay in our Hotel. Customers feedback is the key for us to keep improving our product and service standars.

I thank you again and we hope to have the opportunity to welcome you again in the future.

Regards,

Marc Passola
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed August 11, 2012

Beautifully restored mansion with first rate service? The attention to detail is excellent and consistent with the service at its sister hotels across Spain and in Paris. All of the recommendations were spot on and they read their audience well.

Room Tip: Avoid room 40 in the summer. It's the the highest point in the building and the AC simply can...
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Charles V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospesHotels, Director General at Hospes Palacio de los Patos, responded to this review, August 17, 2012
Dear Guest,

Thank you for sharing your positive experience with other travelers.

We are pleased to have met your expectations of relax, well-being and service during your recent stay in Hospes Palacio de los Patos.

We look forward to welcome in any other Hospes Property soon.

Best regards,



Marc Passola
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tokyo
Level Contributor
54 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
5 of 5 bubbles Reviewed August 9, 2012

We stayed at junior suites for 3 nights.We understand good location but some noise.
We loved total super interior which conbines classic and modern also outside and inside.
We choose this from design hotels.
We enjoyed breakfast at outside table every morning.
Staff helped reservation for good seat of restaurant at St Nichoraus Church.
Staff helped tickets at Alhambra and private tour for coast and white village.
Any way totally we enjoy staying at Granada and this hotel very much

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank takezofig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospesHotels, Director General at Hospes Palacio de los Patos, responded to this review, August 17, 2012
Dear Guest,

Thank you for your review regarding your last stay at the Hospes Palacio de los Patos.

We are pleased to hear that you enjoyed your stay with us.

It will be a pleasure to welcome you again in the near future.

Best regards,

Marc Passola
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 8, 2012 via mobile

Lovely hotel very central walking distance from shopping and great tapas bars, can not say how much I enjoyed my stay but when I go back will stay at this hotel.
The garden is like an oasis in the city any very pleasant to site with a drink and have a chat or use the free wifi
The staff are very helpful and speek very good English.
There is also free underground car parking so if you are travling around this is a big help

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Irishbloke1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospesHotels, Director General at Hospes Palacio de los Patos, responded to this review, August 17, 2012
Dear Guest,

Thank you very much for letting us know about your recent stay at Hospes Palacio de los Patos.

Your positive comments will be shared with all the team.

We look forward to welcome you again.

Best regards,

Marc Passola
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knesselaere, Oost-Vlaanderen, Belgium
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed July 30, 2012

Great staff, helpful. They parked our car, put our luggage in the room, nice. In the restaurant few English!
We slept for 2 nights in the new part on the 4th floor - no noise at all - perfect hotel.
We ate the both evenings in the restaurant, got a tapasmenu - wonderfull!
Granada is a city to do by foot, taxi or take the busses, they are everywhere.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PeterVS908
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospesHotels, Director General at Hospes Palacio de los Patos, responded to this review, August 17, 2012
Dear Guest,

We would like to thank you for sharing your positive experience with us.

We are pleased to know you had a pleasant stay in our Hotel and hope to have the chance to welcome you again in the near future.

Best regards,


Marc Passola
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tyne and Wear, United Kingdom
Level Contributor
86 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed July 17, 2012

This is a beautiful hotel (the whole hotel is marble and glass) BUT it is over-designed without much thought for the potential user. We had a disabled room which presumably was really meant for a wheelchair user,but the door to the bathroom opened outwards which meant that a wheelchair couldn't have got through it. There were also no grab handles near the open-plan shower. The car park was in a subterranean cavern and it required three lifts to get to the reception area from there. Going down the steps without a banister was v difficult for those of us (and we are many) who only have one working eye and therefore no 3D vision. But the food was reaonably good and the drinks were better. We had no problems with noise. The bed was OK but a bit hard for our tastes (but I realise that lots of people like harder beds than we do). Granada is not the easiest place to drive in, and getting to the hotel was more of a problem than we had expected.

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alpujarra2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospesHotels, Director General at Hospes Palacio de los Patos, responded to this review, July 19, 2012
Dear Guest,

Thank you very much for taking your time to share your opinion, all your comments help us to improve our services.

Best regards,

Marc Passola
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hospes Palacio de los Patos

Property: Hospes Palacio de los Patos
Address: Calle Solarillo de Gracia 1, 18002 Granada, Spain
Location: Spain > Andalucia > Province of Granada > Granada
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Granada
#1 Luxury Hotel in Granada
#3 Business Hotel in Granada
#7 Romantic Hotel in Granada
#12 Family Hotel in Granada
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hospes Palacio de los Patos 5*
Number of rooms: 40
Reservation Options:
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Also Known As:
Hospes Palacio De Los Patos Hotel Granada

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