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“Bad Food and Even Worse Customer Service”
Review of El Espejo - CLOSED

El Espejo
Cuisines: Mediterranean, Spanish, Gastropub
More restaurant details
Restaurant details
Dining options: Late Night, Reservations
Description: Music and TapasExcellent wine list .Drinks, cocktails, music of all time and today’s generation.In an elegant and fresh atmosphere, hosted by a team of young and experienced professionals. El Espejo is a place with history, where eating a tasty tapa will become a unique experience.
Reviewed May 17, 2013

We went here on one occasion and the atmosphere and tapas were great. We decided to go back a few weeks later and what a disappointing experience it was. We had the first drink, tapa arrived late, nothing special. Ordered a second drink, no tapa at all. We waited and waited and as we were about to finish our drinks we asked for the bill and mentioned that we didn't get the second tapa. Instead of apologising, the guy working there said that the tapa is for free and it's at their discretion. We argued that the tapa isn't free and that the cost of the drinks reflect this however, showing no manners at all he basically told us that if we don't like it then we can get lost in front of the other customers. I have never come across this kind of attitude in Granada before so it was very frustrating. We will never go back to this bar. Chorizo!!

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2  Thank domadam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granadino1977, Propietario at El Espejo, responded to this reviewResponded May 18, 2013

Dear Sir,
We really appreciate and thank you for taking the time and writing a review about our bar. As soon as we knew about the incident you explained, we had a staff meeting including the extra waiters we just hired a few weeks ago to cover an event and informed all of them about the type of manners and behavior we do promote in our business, making a clear point about customer service so this will not happen again. We are very glad you enjoyed your first visit to El Espejo so much that you decided to come back and this is the type of souvenir we would like you to keep. We do hope to welcome you again in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviews (83)
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13 - 17 of 83 reviews

Reviewed May 2, 2013

El Espejo is all of these. I have been to Granada twice in the last four months. The first time, I went to El Espejo. What a great place. I think I went three or four times over the week of that first visit. The mojitos were perfect with delicious tapas. The music was good, the atmosphere was great and the staff matched the drink food and music. On my last last night of my first visit, an acoustic band played. They were good and perfect for the venue. They only stopped playing when it got late. On my second visit to Granada, I had to go back to El Espejo. The same again please. The staff remembered me. The band played again and were as lively as they were the first time and El Espejo was jumping again as I it was on that last night of my first trip. I'm going back.

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11  Thank Grahamee E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 20, 2016
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    • Value
    • Service
    • Food
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 25, 2015 via mobile
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 26, 2015 via mobile
Google Translation

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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