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“Nice hotel”
Review of Saray Hotel

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Saray Hotel
Ranked #34 of 122 Hotels in Granada
Certificate of Excellence
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Nice hotel”
Reviewed September 3, 2013

I am staying here for two weeks, being enrolled in a language course. I saw a recent review, and do not really understand. To me the staff seems to fulfill exactly what I would or could expect. My room is a classic hotel room. I had to tell the lady not to change all my towels every day. The swimming pool is exactly what you expect it to be. The food? Breakfast(included for me) is just good, not excellent. Here, I would expect fresh orange juice, and, sorry, their bacon is not like what you would get in London. Had two evening meals here...and will look outside for a nicer experience. But really not expensive .
Situation? A 10 minute walk to my school, or to the shopping areas.
Maybe the previous person commenting on this hotel did not try a "buenas Dias" or "que tal" when approaching someone from the staff. This of course is no excuse to be rude to customers who do not speak any Spanish. But it's human, I believe.

  • Stayed September 2013
    • Value
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Helpful?
Thank Jean V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,489 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
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  • English first
  • French first
  • German first
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English first
Granada, Spain
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 1, 2013

First and foremost the staff are incredibly rude and unhelpful, they make you feel as though you should be grateful to be allowed to stay there. They clearly have no training in customer service or hospitality of any description. The WIFI does not work (a shoulder shrug was the only explanation given), the lift rarely works (hotel has 7 floors), and the room service finishes extremely early. The bar man nearly had a fit when I requested a coffee to take up to my room, promptly swiping the jug of milk away in fear I might try use it all. Please go elsewhere for your money's worth, there are some wonderful, less expensive hotels in Granada.

  • Stayed August 2013, traveled with family
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Helpful?
7 Thank travelmore112013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northwich, United Kingdom
Level Contributor
43 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed August 28, 2013

We visited Granada in 2011 for a week and this hotel was great. Rooms were modern and stylish, big beds, flatscreen TV, and a clean and spacious en-suite. The pool was definitely the best feature of this hotel, situated in a lovely outdoor area, and perfect for cooling off after a morning of sightseeing in the Spanish sun. The hotel is located just outside the immediate centre of Granada, it was around a 10-15 minute walk down a straight road to all of the major squares, restaurants, and attractions. Would gladly visit again.

  • Stayed September 2012, traveled as a couple
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Helpful?
Thank poppy_g_15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
2 reviews
Reviewed August 13, 2013 via mobile

We stayed for 7 nights at the Saray hotel and had a wonderful visit. The hotel is close enough to town to be able to access all of the great bars and restaurants but far enough away to avoid the hustle and bustle of the city. The pool is excellent and not too over-crowded with lots of space in the sun or shade. The weather in August is extremely hot so it makes it difficult to do the sightseeing so the pool was a great facility to have! Loved Granada and the hotel - would recommend both thoroughly.

  • Stayed August 2013
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sinead M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
141 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed August 10, 2013

First of all it is easy to find and we were ale to park underground to keep the car cool. Secondly the stifling heat outside was relieved by the cool hotel's lobby with moorish details and the very kind staff. We took the amusing outdoor elevators to our floor and changed and rested. We had a quick lunch at a tapas bar on the Tapas route of Granada (yes there is!) and then came back to cool down in the pool and siesta. The beds are comfortable and you have a choice of pillows. Much appreciated! The blackout curtains were useful in the 38 degrees Celsius sun. The breakfast was very plentiful and varied. We loved Granada and the Hotel Saray helped greatly.

  • Stayed August 2013, traveled with family
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Helpful?
Thank Catherine V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristiansand, Norway
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 5, 2013

This is my third stay at the Hotel Saray, based on a combination of previous visits (great location with parking) and consistently good reviews.
The hotel is, in itself, very nice; it is modern but with with traditional decor, reasonable sized rooms (although not to accommodate more than two adults and a baby at a push - personal experience) and a nice pool and bar.
However I think the staff really need to look into its service, especially when it comes to the pool. Why, after 4 years is there the same rude man dealing (or not dealing with) towels and drinks (certainly NOT safety)? Why is it so ridiculously complicated to get a towel that actually many hotel guests go out and buy their own towels to save the grief they get in trying to do something that most other decent hotels do as a matter of course? I question whether I will return, despite the clear positives of this hotel.
Disappointing on a third visit.

Room Tip: Bear in mind that if you book a family or triple room on booking.com you will only get a standard do...
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  • Stayed August 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Funkiem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 31, 2013

Our family stayed there for two nights in July, for visiting Granada and Alhambra. The hotel is brilliant for families with small children, travelling through. Pool-area very good (kids can swim). Pool-restaurant is not worth visiting however - the food is not good. The hotel as a perfect location, when you both want a bit of Granada down-town, easy access to transport and short (taxi) distrance to Alhambra. The hotel has an alternative breakfast-concept that more hotels should offer as well - the express-breakfast. Low cost, some coffee and pastries and chilled drinks. We don't have a grand appetite in the morning, and value this breakfast-option very much. For those who wants big breakfast, they serve this as well. Finally; we forgot an item in our hotel-room-safe upon departing. The staff recovered this, and simply by charging our credit-card, they managed a speedy, cost-effiencent package to our home, so that the item was in fact returned tou our house before we arrived back home! Truly splendid service!!

  • Stayed July 2013, traveled with family
    • Value
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Helpful?
Thank Jon Anders H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Saray Hotel

Property: Saray Hotel
Address: Paseo Enrique Tierno Galvan 4, 18006 Granada, Spain
Location: Spain > Andalucia > Province of Granada > Granada
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Granada
#14 Luxury Hotel in Granada
#33 Family Hotel in Granada
#46 Romantic Hotel in Granada
Price Range (Based on Average Rates): $
Hotel Class:4 star — Saray Hotel 4*
Number of rooms: 213
Reservation Options:
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Also Known As:
Saray Hotel Granada

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