First of all this place is a Pension, not a hostel. Pensiones are usually owned and managed by families who live nearby, if not next door. In this case, the staff (owners) were almost never in the 'hostel', and the brief moments we saw them were precisely what made this experience so unpleasant.
We got there on a Thursday night, and the lady owner came from her home to check us in. Credit Cards are NOT accepted, as opposed to what they advertise. She had to get the "new" key for our room, which turned out to smell like FRESH PAINT!!! We asked if it was possible to get a different room and the husband said it was impossible bc they had a fully booked long-weekend. He literally said he "couldn't care less if we stayed or left", and went on and on about how that room had been painted TWO days ago. After us insisting that we had nowhere else to go, another room magically came up... but only for that night. There was a garbage bag in the stairwell, next to the hostel's entrance.
On Friday morning there was no staff to be found, so we emptied out that second room and took the keys they had given us. When we returned, the owner lady aggressively inquired about the keys, lied about having e-mailed us, and then falsely claimed "we knew were she lived". Once again we were told we were free to leave whenever we wanted, but there were just no more rooms in town. At this point, there were three garbage bags outside the entrance.
On Saturday we saw the man briefly, when he insisted that the room had been painted FIVE days ago. We never saw him again until check-out on Sunday, when it was obvious that he didn't know how long we were staying for, or even how much we needed to pay. When we left, there were five garbage bags in front of the entrance. and the room still smelled like paint.
The facilities were average, but they don't have half of the things advertised on hostel booking websites, such as laundry facilities, hairdryer, maps, and they charge for keeping luggage. The entrance to the building was open most of the times we came back, and there was poor lighting in the lobby at night.
The one perk was the terrace, thanks to the privileged view and not as much to the bunch of old doors, bags of cement and stuff that was laying around. The place has a great location and the bus to the Alhambra stops right in front of it, but we weren't even told about it (or any other kind of information). The facilities were average, but above all It was an outlandish experience to pay and be mistreated in such a way by the actual owners of the place. WE DON'T RECOMMEND IT.
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