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“A fantastic hotel with history needs improvement”

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Hotel Alhambra Palace
Ranked #18 of 122 Hotels in Granada
Certificate of Excellence
London
Level 4 Contributor
36 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“A fantastic hotel with history needs improvement”
Reviewed September 1, 2013

For a picky experienced traveller looking for a sense of luxury in the middle of historic Granada, Hotel Alhambra Palace falls below that par.

Admittedly this hotel has long history, which is well kept and can be found in various parts inside the hotel. Room size is decent and clean. Bathroom, in particular, is maintained at a high standard. Bed is comfortable no issue.

Location of the hotel is fantastic: from one side you can walk to Alhambra within 10 mins, go for both day time and evening session, which gives you different flavour of this magic manmade masterpiece. Tickets booking can use both online and Caxia which have been mentioned many times. This hotel is also in walkable distance to central Granada (in opposition to Alhambra), which was fairly pleasant in summer. I don't think any hotel in Granada has more advantageous location than Alhambra.

However this hotel fails to focus many details a luxurious hotel should possess:

1. People: front desk was cold facing when we checked in. Only a junior staff showed a bit of interests towards us. so some surprise but one story completely changed my view: upon check-out, we were struggling with time, which is somewhat faulty our side. Then from a courtesy point I called the front desk and explained we may experience 10-15mins delay. The front desk man immediately replied with arrogance: you have to leave by 12 noon or you will face a charge! "even 10 mins late which I am informing you know?" I explained. He showed no interests at all about negotiating the 'price' with me and eventually we decided to throw everything in our luggage and leave. Having said that, staff at bar and restaurant are quite friendly and generally very happy serving us.

2. Facility: lights in corridor were not functioning properly and they have not been replaced yet. Again a sign of a three or three and half star hotel, typically?

3. Food: Granada is a foodies favourite town, many tapa bars and good restaurants spreading across the town. Lunch at Alhambra Palace is slightly limited choice and some tapas are not that tasty.

Breakfast: juice is not fresh. AND, some salad and fruit are prepared on the day! Cucumber was dry and watermelon went bad, which indicate they were prepared the night before and kitchen can't be bothered starting early to serve fresh? Maybe.

If you ask me would I still recommend this hotel to fellow travellers? The answer is yes. For you to experience a piece of history within history, for you to stay within proxy of both Alhambra and Granada town. If you not bothered about the points above then feel free to make your reservation. But if you have set high expectation and a regular traveller with good experiences staying in excellent hotels around the globe, maybe you will feel disappointed like me.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank zumibruce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Value
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Traveler tips help you choose the right room.   Room tips (277)
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Florida
Level 3 Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 31, 2013

The hotel is elegant and lovely. It was created by a prince and it feels like a palace with a lot of old world charm. Our room was simple but very comfortable with a gorgeous view of the city and the mosaic tiled bathroom was gorgeous. The breakfasts were delicious and very plentiful with everything you could imagine. We had one dinner in the restaurant on the balcony overlooking the city at sunset. It was a flawless meal, amazing food, great service. The hotel is about a 5 minute walk form the Alhambra which is one of the major wonders of the world, and the walk down the hill through the park into town is also lovely.
The only thing I wish they had was a pool. After a 3 hour tour of the Alhambra it would have been great to relax with a swim.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paintswimdance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
High Wycombe, United Kingdom
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 29, 2013

We checked in v. late in the evening after a missed flight and subsequent train journey from Madrid. Room service was prompt and excellent. Breakfast could not be faulted - lots of fruits, cereals, cooked breakfast etc. Views over the city were wonderful. There are many paths from the hotel into various parts of the town so if you feel energetic, you can walk instead of taking the taxi. Rooms are clean, bed was very comfortable. Bathroom clean although shower was quite difficult to operate, needed some brute strength to turn on. Staff at reception and breakfast helpful and polite. Most spoke English but not great. There is an outdoor balcony adjoining the breakfast area which is open for snacks and lunch. It was lovely to sit out there, with the city below and the mist/spray to cool us down. On the morning of our check out, we had to leave before breakfast. We requested a packed breakfast. All we had wanted was perhaps a roll/pastry and an orange juice. We were each given a huge cardboard box which was insulated inside with an orange, an apple, bottle of orange juice with plastic cup, a couple of pastries, 1 cheese sandwich, 1 ham sandwich, and 2 hardboiled eggs! The only downside was that whilst we were there, there was no internet due to some problem/servicing. All in all, a most pleasant stay.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adeline K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Level 5 Contributor
90 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed August 26, 2013 via mobile

This hotel is lovely. We felt like we were in a mudejar palace. The breakfast buffet is excellent, the location is great, and the staff is super helpful. The walk into town is lovely. Granada itself I could take or leave, not much to do here after Madrid and San Sebastián but the Alhambra is amazing. There are other hotels in town but for the money you can't beat the location nor the price for what you are getting.

Stayed August 2013
Helpful?
Thank cracklepop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 6 Contributor
250 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
Reviewed August 20, 2013

Our guide book recommended going her for a drink before continuing to walk down back into Granada from the Alhambra. It’s very easy to find, about 10mins walk down from where the taxis drop you off for the Alhambra. We got there about 12.30pm having been up in the Alhambra from about 9am and it was completely empty. It has a lovely old fashioned balcony that overlooks the city (not the Alhambra) but makes for a nice change having spent the whole morning looking at the palace. A lovely place to relax before the relatively short but quiet steep descent back into Granada.

Stayed August 2013, traveled as a couple
Helpful?
1 Thank JamesF_London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flower Mound, Texas
Level 5 Contributor
73 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed August 18, 2013

We spent two lovely nights at this spectacular hotel! We had a balcony with a beautiful view of the town and the mountains. Service was great, loved the terrace for snacks, room was well appointed. Best thing of course, is the location of the hotel, a short walk to the Alhambra and also a short walk from the town. Best spot for exploring the Alhambra, and still not a bad walk down into town. I have reservations to come back again!

Room Tip: We had a lovely balcony looking over the town of Granada.
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  • Stayed April 2013, traveled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank familyadventurer13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Skien, Norway
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 16, 2013

We highly recommend this beautiful hotel. The hotel is situated only a few hundred meters from Moorish Alhambra castle/Palace.

Everything about this hotel is high quality – the staff, the food, the rooms and the beautiful interior. Like us you probably will enjoy the outdoor terrace with panoramic view over city of Granada.

We’ll be back – soon!

Toril & Bjorn Lie-Hagen (from Norway)

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BjornLH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Alhambra Palace

Property: Hotel Alhambra Palace
Address: Plaza Arquitecto Garcia de Paredes 1, 18009 Granada, Spain
Phone Number:
Location: Spain > Andalucia > Province of Granada > Granada > Realejo - San Matias
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#7 Luxury Hotel in Granada
#17 Business Hotel in Granada
#21 Romantic Hotel in Granada
#25 Family Hotel in Granada
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Alhambra Palace 4*
Number of rooms: 126
Official Description (provided by the hotel):
Experience a revival of a grand tradition of European hospitality at Hotel Alhambra Palace. Inspired by the beauty of the Alhambra, our hotel conjures up a sense of culture, aristocracy and elegance. Relax on one of our terraces with a refreshing drink or outstanding gastronomy. Hotel Alhambra Palace has been offering stylish Granada hotel accommodation since 1910. Experience 100 years of tradition and unique Granada hotel living in the Hotel Alhambra Palace. ... more   less 
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Also Known As:
Alhambra Palace Granada
Alhambra Palace Hotel

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