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“No dream (trip) here”
Review of Room Mate Leo

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Room Mate Leo
Ranked #9 of 122 Hotels in Granada
Certificate of Excellence
Dunblane, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“No dream (trip) here”
Reviewed January 31, 2014

There was a lot ot like about this hotel, especially the friendly staff and the view from the rooftop terrace, but sadly our holiday was spoiled by having to sleep on the equivalent of a bed of nails with lumpy pillows. Room 504 - don't go there unless they have upgraded the mattress by now. We did receive some recompense from Room Mate hotels and initially I decided not to mention our experiece on Trip Advisor but having just received an E mail offering discount for Valentines Day felt it only fair to warn people. Our other grumble was no kettle in the room and a mini bar that was never cool.. any drinks were lukewarm,

However the room was nicely decorated and the breakfast good. And the hotel is in a wonderful location for the city centre. On balance, it could be good for a mini break but I wouldn't advise a long stay.

Room Tip: Check that bed! And if you do have a top floor room be warned that cleaning does not take place unti...
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kate109870
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel L, Director General at Room Mate Leo, responded to this review, February 11, 2014
Dear guest,

We welcome your comments on Tripadvisor because each review of our guest help us to move forward and be better every day. I’m very glad you enjoyed our central location, in the heart of the city, our buffet breakfast and our friendly staff as well as the view of the Alhambra from our terrace.

For us, the rest of our guests is our top priority, therefore all our mattresses and pillows are new and it has the hightest quality.

We hope to attend you in other occasion.

Kind regards,

Miriam Expósito
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (91)
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English first
Moscow, Russia
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed January 22, 2014

We were there in Jan 2014. Hotel is very clean, cozy and quite place.
Nearby streets loudy, but when you enter hotel - you don't hear anything. In rooms also you don't hear anything.
Staff is very friendly and helpful there.
Rooms are not very expensive.
At mornings they serve great breakfasts.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank noant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel L, Director General at Room Mate Leo, responded to this review, January 24, 2014
Dear guest,

Thank you for writing a review about your stay with us on Tripadvisor. For us it is essential to know the opinion of our customers because all the opinion help us to improve and make progress every day in our main objective, which is to make your stay an enjoyable stay.

I am glad you enjoyed the stay with us. Believe me when I say that we make a daily effort to achieve these results.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami
Level Contributor
3 reviews
Reviewed December 28, 2013 via mobile

So I'm here now, checking out tomorrow and not impressed at all. Although rooms sort of cool they are tiny and the bathrooms are dated. The hotel lobby is cheesy at best and the location-noisy-ask for back rooms. Parking is far away and having to drag luggage through a "Times Square" type shopping square from garage was not fun. While I appreciate the laid back - sleep all morning, long lunch, eat late lifestyle in Spain, you can't even get a coffee machine in the room or a cup of coffee anywhere at RM Leo. My fav was reception demanding a 10€ deposit to borrow an umbrella - not very trustworthy - don't they have my cc on file? Not cool.

Stayed December 2013, traveled as a couple
Helpful?
Thank FMaldonado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel L, Director General at Room Mate Leo, responded to this review, January 10, 2014
Dear guest,

On behalf of the entire team of Room Mate Leowe would like to convey our sincere thanks for dedicating your time sharing with the rest of tripadvisor users your experience in our hotel.

These reviews and suggestions really help us to learn which are the impressions from our customers and that encourage us and help us to continue improving to achieve excellence in our work and offer our clients a nice experience during their stays in our hotel.

If you ever decide to return to Granada it would be a pleasure to all of our team to welcome you back in our hotel.

Kind regards,

Miriam Expósito
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 26, 2013

We booked 2 rooms in this hotel in the copuple of days in the beginnning of November, and I must say it was worth trying. The rooms were clean, well done and decently isolated from the center noise, and the service was always helpful both in Spanish and English. We used the hotel vouchers to pay for the nearby parking space approx. 400m from the hotel (which is in the pedestrian zone). Breakfast was server until noon (as of Andalusian habit :) and the buffet food was of very good quality. The location of the hotel is just in affordable walk from the center and from the bus stops to Alhambra with slight preference to the distance to the tapas bar district of the center. I would well recommend this hotel for the ones aiming at good proce/location combination to visit Granada.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mkw67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel L, Director General at Room Mate Leo, responded to this review, January 10, 2014
Dear guest,

Thank you very much to share with us how nice and comfortable was your stay in Room Mate Leo.

Thanks for commenting that our staff was helpful and our breakfast buffet was of very good quality, because we want you to feel as a friend´s home and it's an honor to know that we succeeded.

If you decide to visit again this wonderful city, I would like to help you in all you can need.

Kind regards,

Miriam Expósito
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 16, 2013 via mobile

Good, modern hotel. View of the Alhambra on the top floor is great. Breakfast basic but decent. Staff very nice and helpful. Rooms very clean when we arrived but subsequent cleaning not great - wet towels just left around, glasses not washed.

All in all this is great value for money and is in a really good area to get to everything.

Stayed December 2013, traveled as a couple
Helpful?
1 Thank Bozmund
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel L, Director General at Room Mate Leo, responded to this review, January 10, 2014
Dear guest,

Thank you for sharing a review about your stay with us in Tripadvisor. We take note of everything and try to improve in everything we can.

I'm very glad you enjoyed our roof terrace with views to the Alhambra, the perfect place for relax after visiting the city.

If you decide to visit again this wonderful city, I would like to help you in all you can need.

Kind regards,

Miriam Expósito
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vienna, Austria
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 11, 2013

Excellent service, nice rooms, great price! Have been staying 3 days at Mate Leo with our 3 months old daughter. hotel provided baby cod free of charge, all staff members were incredibly friendly and helpful throughout our stay. If you plan a trip to Granada, this is definitely the place to stay! Also great location in shopping area a minutes walk from the cathedral & main square in the centre of Granada

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bratricek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel L, Director General at Room Mate Leo, responded to this review, January 10, 2014
Dear guest,

Thank you very much for telling us about your stay in Room Mate Leo.This is very helpfull for us to improve every day.

Thank you for telling these words about our staff.. We try the guest feel as a friend house.


Please, do not hesitate in contacting me or my colleagues if we can help you or if you plan to come back to Granada.

Kind regards,
Miriam Expósito
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Makati, Philippines
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed November 12, 2013

The hotel was in a great location, just a few minutes walk from the main road. We initially thought that it would be a hassle because it was in a pedestrian only street, but it really wasn't that far and easy to find. The room was a bit small but it was very clean.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GMT009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel L, Director General at Room Mate Leo, responded to this review, November 26, 2013
Dear guest,

Thank you very much for writing a review about you stay in Room Mate Leo. I'm glad you enjoyed our location in the city centre and the cleannes of your room.

Please feel free to contact me if you decide to come back, with pleasure I will assist you with a new reservation.

Kind regards,
Miriam Expósito
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Room Mate Leo

Property: Room Mate Leo
Address: Calle Mesones 15, 18001 Granada, Spain
Phone Number:
Location: Spain > Andalucia > Province of Granada > Granada > Centro - Sagrario
Amenities:
Bar / Lounge Wheelchair access
Hotel Style:
#5 Business Hotel in Granada
#14 Family Hotel in Granada
#17 Romantic Hotel in Granada
Price Range (Based on Average Rates): $
Hotel Class:3 star — Room Mate Leo 3*
Number of rooms: 33
Reservation Options:
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Also Known As:
Room Mate Leo Granada
Room Mate Leo Hotel Granada

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