We chose this hotel because of some of the good trip advisor reviews and with some aspects of the hotel were pleasantly surprised. There were some bad points which I'll also mention. The rooms are very clean and surprisingly modern which is unusual for Spanish hotels. They have good air conditioning and the sea view rooms are especially nice. Only one suggestion with the rooms would be to have better lighting, especially in the bathroom. They use energy saving spotlights which take ages to get properly light. The rooms are also equipped with a mini fridge which is great and very unexpected. The breakfast is continental and as far as continental goes, is very good. You can't expect too much when the hotel states clearly only continental breakfast is on offer. We didn't try the pool area this time as we preferred the beach however it looked nice enough. As for the not so good points - on arrival we were asked if we would like to upgrade to a sea view room however at 10 euros a night we chose not to accept however they gave us one anyway as they said they had no other rooms to give us - no more said on the matter, They also put my mother directly opposite us which was great because she is not so well and I was able to visit her room quickly if needed. However (this is where the trouble started) after my mother had unpacked, we received a call stating my mother had to move rooms to a single room downstairs. This caused a lot of distress as we spent our first few hours unpacking, packing then unpacking again. And it gets better..... on day 3 I received another telephone call asking me to move rooms. They couldn't speak very good English however managed to explain in order to stay in the sea view room, we would have to pay the 70 Euros! I explained we declined the offer initially and it was a bit much to give someone something then to take it away or insist on a payment 3 days later. The staff explained they had another guest who was willing to pay the 10 Euros a night extra and so they needed the room. As you can imagine, we were seething and refused to pay for something we had not even asked for, so ended up having to move rooms to the first floor. The second room looked onto the rear of the hotel, no issues with it at all (view not very nice but not a major issue). After that we didnt have much to do with the staff as I felt they could have easily overlooked the issue considering they had already made my mother move rooms unnecessarily. For that reason, I'm not sure whether I would stay at this hotel again, but it is the only reason. Be prepared - if you ask for a sea view room on the booking, it will cost you 10 Euros a night on arrival and if they put you in one without you asking, they may ask you to move rooms later during your stay or pay up! Just to mention some other aspects of the hotel which do need improvement - hot water was an issue, mostly cold at 07:30 am which was not good. On my last day, I had to get up at 6am and had to endure a cold shower. Finally, if you are taking someone elderly with you, I would not recommend this hotel. It's quite a walk down to the beach front, yes only 10 minutes or so but all down hill. Also, the driveway to the hotel is quite dangerous, there is no footpath.
- Official Description (provided by the hotel):
- Luxury, comfort, friendliness, cleanliness and low cost to achieve the best value for money.Opened in 2012, Hotel Natursun is situated opposite the famous beach of La Carihuela, just 4 minutes walk, where you can enjoy traditional cuisine being her specialty the famous sardines, fried fish and clams unbeatable; and relax in its bars Chill Out Design receiving a massage on the beach while enjoying a wonderful cocktail lounge, champagne or a refreshing cold beer. ... more less
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- Also Known As:
- Hotel Natursun Torremolinos, Costa Del Sol, Spain