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“Some areas for improvement”

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ClubHotel Riu Costa del Sol
Ranked #11 of 71 Hotels in Torremolinos
Reviewed April 18, 2014

We have recently returned from a two week stay at this hotel. We were blessed with good weather for most of the stay in March.

The hotel is located in the outskirts of Torremolinos, in a fairly quiet area and just over the road from the beach. There is a lovely promenade that runs for miles along the sea front, which is great for walking.

Reception and other staff:

We found the majority of the staff in the hotel to be very friendly and helpful, from the waiters in the restaurant, the management and even the cleaners. Always ready with a friendly greeting.

Room:

Our room had a side sea view and was of a very good size with plenty of storage space. The furniture looked new (just because it’s dark wood doesn’t make it ‘dated’ as some have said) and it appeared to have been recently decorated.

The balcony was a good size, although the outward opening door was a bit of a nuisance (it hits the plastic table / chairs and threatens to blow shut in the breeze).

The bathroom was a reasonable size, but the plastic shower curtain is awful and old fashioned – please replace with a screen! The lack of any extract fan meant that it could take time for steam to clear.

There is a fridge in the room – putting at least a bottle of water in there for the guest’s arrival would be nice, but it was empty. Water is freely available from the bar.

There is a small safe, for which you pay a returnable deposit to use.

An old fashioned TV is provided (not flat screen) with only two English channels and these were the desperately poor BBC World News and something else that showed corny old films. Not really good enough – neither the old television set nor the programmes available.

No wi-fi is available in the rooms. Apparently you can get it in reception (at extra cost) and again, this isn’t really acceptable in a four star hotel these days.

The big problem was the amount of noise transfer between rooms. You could hear every cough, every conversation, the TV next door and toilets flushing all around. This is something that needs to be addressed with some urgency – a pity it wasn’t done at the time of the decorating.

Bar:

The main bar is at ground floor level, in the lounge / entertainment area. There is also a pool bar but that wasn’t open during our stay.

The range of drinks available was a little limited but just about ok. I think it wrong though that other drinks are available to guests who weren’t ‘all inclusive’ and also wrong that they got preferential waiter service and more attractive glasses. ‘All inclusive’ should mean that everything available within the hotel is included.

It would have been really nice to have approached the bar and found a member of staff waiting there. Almost without exception, all the staff were always hidden away in a back room. They would emerge when a few people had gathered at the bar and then wouldn’t know who to serve first.

Public Areas:

The hotel entrance is very pleasant and the reception area is open and airy. There is a covered patio area where you go out to the pool, but that usually had people smoking in there, so we never really sat in it.

There are a couple of outdoor sitting areas with tables and chairs, but these felt a little small and restricted and were in the shade a lot of the time.

There was loads of space for sun-beds around the good sized pool and a few tables and chairs dotted amongst them would have been nice. There is also a small indoor pool.

Restaurant:

Riu, for some reason, have this strange arrangement whereby you have to chose an early or late sitting. Not only that, but you are allocated a table for dinner and have to stick to it for the duration of your stay.

This isn’t too bad if you get a nice table (which we did), but there didn’t appear to be enough space in the restaurant, so a lot of people had to share with another couple only a few inches away. Some made the most of it, but most seemed to spend their time staring ahead and pointedly ignoring their enforced dining partners. This is a very poor arrangement. The situation could have been improved if the whole dining area had been open all the time – there was a huge area cordoned off for most of our holiday. Riu need to seriously reconsider this arrangement.

The food itself was fairly uninspiring – nothing especially wrong with it, but nothing to make you look forward to the evening meal.

Breakfast had the same sort of selection as most hotels and lunch was similar to the evening meal.

The house wines were fine.

We had a little bit of ‘tummy trouble’ while there and we did hear of other guests with the same problem. We just bought some tablets from the chemist across the road and it passed in a day. Others will make a lot more of it, of course


Overall:

Overall, we were quite pleased with the hotel, but there are a number of areas where it could be improved, as indicated above. It appears to be an old hotel that is struggling to keep up standards, despite the best efforts of the staff that work there.

Some of these points would need to be addressed to make us go back there.

  • Stayed: March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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4  Thank H0lidaymaker101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed April 17, 2014

My partner and I visited this hotel for a week at the end of March. What a lovely hotel very clean good food and excellent service from the very friendly staff room was cleaned daily by the maid AFRICA who did a superb job . Waiters were fantastic and always happy we had a lovely holiday . Entertainment not up to much although brian does try his best at all times go out if you want a more lively up to date evening all in all loved this hotel would definitely visit again

  • Stayed: March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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3  Thank wendy b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 17, 2014

Hotel is in a good location near to the beach area with it's many cafés and bars but is still quiet enough for a peaceful stay. The hotel was spotless, the staff very friendly, the food was very good and varied and the bars were very efficient although I don't know what it would be like when the hotel was busy.
The only down side was that our room was beside the terrace which meant that it was noisy until 12:30 am and then were wakened by the cleaners at 7:15 am as they cleaned and rearranged the tables and chairs from the night before. Avoid rooms 117 to 121.
All in all a very enjoyable holiday experience.

Stayed: April 2014, traveled with friends
3  Thank Eric R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 16, 2014

A lovely hotel, just on the edge of Torremolinos, near to the La Collina railway station. The service and staff were great, as was the food. If you are booking a stag or hen party, then think again. It's not that sort of hotel. We wanted a quiet break and we got it. A good location for long walks along the beach and exploring the centres of nearby towns. Use the rail and bus networks. So cheap. £3.20 to Marbella, using both. A kettle in the room would have been nice, but that did not spoil our break. A very pleasant week in a well ran, friendly hotel.

Room Tip: We had 311, which had the sun on the balcony from 11.00 AM until 7.00 PM.
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  • Stayed: April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank AllanandClare2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 16, 2014

I visited this hotel last year for a mini break with a few of my friends - the weather was great, the hotel was clean, great service good food and service and great drinks especially the cava and cocktails.All Inclusive - we where very impressed. A delight so much so we're heading back this year hope its just as good.
Only thing I'd change would be air con wasn't any apart from reception and dining room.

  • Stayed: May 2013, traveled with friends
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2  Thank DimDomi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 15, 2014 via mobile

We stayed there in feb 2014 unfortunately the weather was not very good but it's February the hotel is clean and the food couldn't be any better the entertainment was only moderate and the larger not the best the hotel is dated and probably just scrapes in as a four star the location is really good right on the beach front may be it would have been better in the summer months
That's my short review hope it helps

  • Stayed: February 2014
    • Value
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2  Thank Paul R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 15, 2014

It was such a nice trip. We had a good service in the hotel and the weather was great. Especially for this time of the year (april 2014). We also had a great time with Brian from the animation team. He really made us laugh all the time and gave us some nice tips and tricks to visit the area.

Greetings,

David

Room Tip: Take a room at the "sunny" part ;)
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  • Stayed: April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank DavidLavito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about ClubHotel Riu Costa del Sol

Address: Paseo Maritimo 165 | Torremolinos - Malaga, 29620 Torremolinos, Spain
Phone Number:
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Torremolinos
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Swimming Pool
Hotel Style:
#8 Luxury Hotel in Torremolinos
#9 On the Beach Hotel in Torremolinos
#12 Family Hotel in Torremolinos
#13 Romantic Hotel in Torremolinos
Price Range: $128 - $305 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — ClubHotel Riu Costa del Sol 4*
Number of rooms: 596
Official Description (provided by the hotel):
* Located 2 km from Torremolinos * Opposite Torremolinos beach, 50 m away * 2 km from various shops * 5 km from the airport * 10 km from Malaga * 50 m from a bus stop * 1.5 Km from the train station * Credit cards accepted: MasterCard, Visa ... more   less 
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Also Known As:
Hotel Riu Belplaya
Riu Belplaya Torremolinos
ClubHotel Riu Costa Del Sol Torremolinos, Spain

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