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“The Good, The Bad and The Ugly”

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ClubHotel Riu Costa del Sol
Ranked #15 of 71 Hotels in Torremolinos
N E Derbyshire
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“The Good, The Bad and The Ugly”
Reviewed May 26, 2013

We have just returned from 11 days at the Riu Belplaya, and have both good and bad comments to make about the hotel and resort. We are not elderly, enjoy reasonable good health and were looking forward to a relaxing but entertaining all inclusive holiday in the sun.

The Good:
Our arrival and welcome at the hotel was excellent, slick, well practised and topped off with a very welcome glass of orange juice at the desk. A nice touch. Advice provided re dining etc was just what you needed to get you through the first day.
We were allocated a room with a partial sea view on the 4th floor and were very impressed by the space, cleanliness and quality of furnishings.
The restaurant was clean, food was plentiful and varied but after 10 days we were ready for a change.
All the hotel staff from the cleaners to the management were cheery and efficient in their roles. We were made to feel very welcome in their hotel and country. On our second day the senior manager on duty approached our dining table and addressing us by name, introduced himself and assured us of his attention should there be any problems. Very impressive.

The Bad and the Ugly:
It is quite apparent that this hotel has too many guests for the limited communal space available. Our allotted evening meal time was the second sitting commencing at 8:15pm, by the time the meal was completed we were unable to find a seat in the entertainment lounge, and never saw any of the entertainment acts. A complaint was made to the duty manager. He simply stated that there would be space after the show when other guests had gone to bed should we wish to take part in the dancing. We therefore spent the majority of our evenings either sat outside or inside the adjacent pool bar. Having eaten a late meal and done a lot of walking through the day we didn't feel like trooping round the bars outside the hotel complex. On one evening during inclement weather, the pool bar was closed and there was simply nowhere to sit either in the entertainment lounge or the reception area. We raised this issue with the manager and were advised that it was closed "due to the rain". On a second night the pool bar was again closed due to the weather. Several people were loitering in the reception with nowhere to go, the entertainment lounge again being full. The duty manager was approached and eventually he agreed to re-open the pool bar. Within 20 minutes this was 3/4 full for the best part of the evening.
Ola to Claire Sullivan, your group provided the best entertainment that we saw during our stay. As a suggestion, perhaps the management should consider some form of relaxing light entertainer in the pool bar of an evening.
The outside terraced area for sitting was totally inadequate for the number of people wishing to make use during both the day and evening. No provision was made for the use of non-smokers. The closely packed environment dominated by smokers and the rising volume of noise from guests and games made simple relaxation difficult. On one occasion we had to go out and sit by the nearby main road to find an area of personal space.
During good weather there was insufficient sunbeds available due to them being used or saved. A hotel rule restricting the saving of sun beds didn't seem to be enforced. Many guests ourselves included were therefore excluded from making full use of the pool area and the all inclusive facilities. It was only towards the end of our holiday that a further 50 sunbeds were provided on the grassed area but these were quickly snapped up by the increased number of guests.
Overall we felt there was little space available for personal relaxation and feel that we were not able to make full use of the all inclusive facilities that we had paid for.
Although our room was very nice, night time noises were a problem i.e. snoring, banging of doors and other nocturnal activities did prove to be disturbing.

The Resort:
There is a very good train service available and access to other resorts is quite easy. Miles of walking along the promenade but be aware of the cyclists. Bus services and taxis are readily available at a modest price. We spent a very pleasant afternoon roaming Torremolinos town with its off cut streets and squares.
The numerous eateries on the seafront all make use of cedar wood barbeques to cook local fish etc however the overall result of the combined fires means that the air is full of throat grabbing fumes which caused us soreness to the eyes and throat. If this was in the UK we would be complaining to the environmental health department. Asthmatics be warned!!

Room Tip: Top floor would be quieter.
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Cheryl S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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South Yorkshire
Level 4 Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed May 24, 2013

This was our third visit in the last 12 months. It has got better each time .There were 3 of us in two rooms my husband and I nad my brother in law The food is great,rpooms are conforthable and the service is superb.We had 1st sitting for dinner (i don't really like the sitting system) and the variety and standard of the the food were excellent, I can't comment on the 2nd sitting as we didn't experience it . Sionce the Riu Group have taken over this hotel it has improve with each visit,They have now moved the TV's from the lounge area into the bedrooms,. Client requests are dealt with (if possiible) the same day. WE asked for extra plillows and got them . Also on the booking form we asked for a high floor and sea view which we got.
The only downside of the hotel is it's distance from Torremolinos Centre .It was a good walk or a bus ride if you are elderly or have walking difficulties . ( not a problem if you like to stay around the hotel pool or just go to the beach).
All in all a good value hotel for the money . We will be going again.

Room Tip: If you have any special requests ask for them when you book the hotel staff are very good and try...
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  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Merylcar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 23, 2013

The overall holiday was brilliant, the food was ok but it could of been a bit warmer, like the weather. We had a few overcast days but it never stopped us doing things. The rooms were clean, staff were friendly, reception were helpful we had a sea view We went from 13th -23rd may all inclusive. I would definitely go back again.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Vikster1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norfolk
Level 5 Contributor
51 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed May 23, 2013

We were a large group of 14 staying ranging from 25 to 55. We were moved from the costa lago at the last minute and in hindsight that was quite possibly to help liven up the place. The hotel, when we stayedin may had mostly, but not exclusively, older guests 65plus. They seemed to resent us being there and complained about us laughing, swimming, and having fun. It became so unsettling that we talked to the manager. Who was kind, understanding and more than helpful. He especially opened the pool bar and provided bar staff and our own entertainment. We could just let go and have a fantastic time. Which we did. The next evening almost half the guests joined us! It was brilliant and the manager bent over backwards to accomadate us and all the other guests. No easy task im sure. The pool was amazing. We played some games and played with the children staying. We sunbathed and drank endless cups of coffee and cocktails. Wonderful. The hotel could not be closer to the beach. Very clean. Very beautiful spainsh bars nearby. We started off wondering if we should move hotels because some of the guests made us feel so unwelcome, and were frankly incredibly rude at times, but we ended up having a wonderful time and apparently in the summer it is much fuller with young families and couples. We made some lovely irish, english and belgium friends and i would definately go back. say a special hello to joshua the entertainer. He earns his money and is very sweet.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank ClaireSullivan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed May 20, 2013

I was there in april and will never be back.The 4 in our group complained about stomach pains after a meal along with 3 other couples but manager wasnt interested.very noisy in morning.entertainment awful.reception staff very rude.stale rolls for snacks.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Scottnkaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 19, 2013

May 10-17 2013 Brill hotel, food, drink, staff very helpful & happy smiley people, only one gripe, need toilets nearer the bar, have to run downstairs to use them, a long slippy run!!!! All in all very good value, would go back tomorrow if i could get the time off work :)

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Debbiemcneil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed May 18, 2013 via mobile

Lovely location, only a short walk from the beach. However small freezing swimming pool, small sunbathing terrace very crammed in together. There was only one bar in the day which was by the pool, this was quite a distance from some of the rooms so was a bit of an inconvenience. Small choice of good in restaurant with only 5-8 dishes to choose from. Once you have a table that is the table you have to stay at for the rest of your holiday, very canteen like. Entertainment was average with no real change and the room got very busy. The rooms were well kept, however no tea and coffee facilities so you found yourself very thirsty by breakfast. Air con is turned off when the locals feel it is 'cold' however each person is different therefore we complained FOUR times about our air con not working and it still didnt get resolved. The hotel is mainly aimed at the older age category with the entertainment, food and target age group so please take that in to consideration before you book- they move slow when they want but they also move very quickly when they want to too! Be warned!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nen3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about ClubHotel Riu Costa del Sol

Property: ClubHotel Riu Costa del Sol
Address: Paseo Maritimo 165 | Torremolinos - Malaga, 29620 Torremolinos, Spain
Phone Number:
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Torremolinos
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Swimming Pool
Hotel Style:
#10 Luxury Hotel in Torremolinos
#12 Family Hotel in Torremolinos
#12 On the Beach Hotel in Torremolinos
#13 Romantic Hotel in Torremolinos
Price Range (Based on Average Rates): $$
Hotel Class:4 star — ClubHotel Riu Costa del Sol 4*
Number of rooms: 596
Official Description (provided by the hotel):
* Located 2 km from Torremolinos * Opposite Torremolinos beach, 50 m away * 2 km from various shops * 5 km from the airport * 10 km from Malaga * 50 m from a bus stop * 1.5 Km from the train station * Credit cards accepted: MasterCard, Visa ... more   less 
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Also Known As:
Hotel Riu Belplaya
Riu Belplaya Torremolinos
ClubHotel Riu Costa Del Sol Torremolinos, Spain

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