We have just returned from 11 days at the Riu Belplaya, and have both good and bad comments to make about the hotel and resort. We are not elderly, enjoy reasonable good health and were looking forward to a relaxing but entertaining all inclusive holiday in the sun.
Our arrival and welcome at the hotel was excellent, slick, well practised and topped off with a very welcome glass of orange juice at the desk. A nice touch. Advice provided re dining etc was just what you needed to get you through the first day.
We were allocated a room with a partial sea view on the 4th floor and were very impressed by the space, cleanliness and quality of furnishings.
The restaurant was clean, food was plentiful and varied but after 10 days we were ready for a change.
All the hotel staff from the cleaners to the management were cheery and efficient in their roles. We were made to feel very welcome in their hotel and country. On our second day the senior manager on duty approached our dining table and addressing us by name, introduced himself and assured us of his attention should there be any problems. Very impressive.
The Bad and the Ugly:
It is quite apparent that this hotel has too many guests for the limited communal space available. Our allotted evening meal time was the second sitting commencing at 8:15pm, by the time the meal was completed we were unable to find a seat in the entertainment lounge, and never saw any of the entertainment acts. A complaint was made to the duty manager. He simply stated that there would be space after the show when other guests had gone to bed should we wish to take part in the dancing. We therefore spent the majority of our evenings either sat outside or inside the adjacent pool bar. Having eaten a late meal and done a lot of walking through the day we didn't feel like trooping round the bars outside the hotel complex. On one evening during inclement weather, the pool bar was closed and there was simply nowhere to sit either in the entertainment lounge or the reception area. We raised this issue with the manager and were advised that it was closed "due to the rain". On a second night the pool bar was again closed due to the weather. Several people were loitering in the reception with nowhere to go, the entertainment lounge again being full. The duty manager was approached and eventually he agreed to re-open the pool bar. Within 20 minutes this was 3/4 full for the best part of the evening.
Ola to Claire Sullivan, your group provided the best entertainment that we saw during our stay. As a suggestion, perhaps the management should consider some form of relaxing light entertainer in the pool bar of an evening.
The outside terraced area for sitting was totally inadequate for the number of people wishing to make use during both the day and evening. No provision was made for the use of non-smokers. The closely packed environment dominated by smokers and the rising volume of noise from guests and games made simple relaxation difficult. On one occasion we had to go out and sit by the nearby main road to find an area of personal space.
During good weather there was insufficient sunbeds available due to them being used or saved. A hotel rule restricting the saving of sun beds didn't seem to be enforced. Many guests ourselves included were therefore excluded from making full use of the pool area and the all inclusive facilities. It was only towards the end of our holiday that a further 50 sunbeds were provided on the grassed area but these were quickly snapped up by the increased number of guests.
Overall we felt there was little space available for personal relaxation and feel that we were not able to make full use of the all inclusive facilities that we had paid for.
Although our room was very nice, night time noises were a problem i.e. snoring, banging of doors and other nocturnal activities did prove to be disturbing.
There is a very good train service available and access to other resorts is quite easy. Miles of walking along the promenade but be aware of the cyclists. Bus services and taxis are readily available at a modest price. We spent a very pleasant afternoon roaming Torremolinos town with its off cut streets and squares.
The numerous eateries on the seafront all make use of cedar wood barbeques to cook local fish etc however the overall result of the combined fires means that the air is full of throat grabbing fumes which caused us soreness to the eyes and throat. If this was in the UK we would be complaining to the environmental health department. Asthmatics be warned!!
- Official Description (provided by the hotel):
- * Located 2 km from Torremolinos * Opposite Torremolinos beach, 50 m away * 2 km from various shops * 5 km from the airport * 10 km from Malaga * 50 m from a bus stop * 1.5 Km from the train station * Credit cards accepted: MasterCard, Visa ... more less
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- Also Known As:
- Hotel Riu Belplaya
- Riu Belplaya Torremolinos
- ClubHotel Riu Costa Del Sol Torremolinos, Spain