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Reviewed 3 weeks ago via mobile

I often look at people's bad reviews and think they must be exaggerating - surely things can't have been that bad. However - please take my review seriously - especially if travelling with older people or children. On arrival at the hotel- we weren't too impressed as we waited to check in for quite a while as the staff were talking amongst themselves. Rooms weren't ready for another 3 hours but we sat out in the sun and had a drink so wasn't too bad. Once in the room- it wasnt the cleanest but the bed at least was clean. Bathroom was a state- bath was rusty all around the edges and black mould on the ceiling above the shower. Balcony lights didn't work and ine if the cheap white plastic chairs was broken. Corridors tatty and not very clean. Everywhere needed painted. Pool area looked ok. First time in the restaurant for tea (all inclusive) was strange. An odd mix of food. Meat (supposed to be pork) was all fat or bone. Roast potatoes were thick with grease. Thought I'd try a piece of pizza- cant normally go wrong there. The cheese had a very strange taste so I was wrong with the pizza. Ended up with a bread roll and even that was stale. The chips were ok but I wasn't looking forward to a week of chips!!! Most things were covered in horrible sauces. The food got worse over the next few days until I started being violently sick along with diarrhoea. Lasted a full 12 hours then my other half started exactly the same. Wasnt sure whether to blame the lack of cleanliness, the food or the water/ice in the drinks etc. I have never felt so bad. This sickness and diarrhoea eased a little but continued for a few more days after we came home. 10 days in total. Assumed food poisoning. There also seemed to be a few others there at the same time with the same illness as they have also posted reviews about the Puente Real. The entertainment was ok during the day and not too bad in the evenings on the occasion we felt ok to go out. AVOID this hotel please. If you do stay there - please GO OUT TO EAT AND DRINK. We all save up for our holidays and I'm gutted we had to go through this - I'd hate for others to experience the same. The hotel has replied to some other reviews stating that they clean every day and their food is good. IT IS NOT. And they don't clean every day. The cleaners DO come into the rooms but only make the beds and leave new towels. I specifically left things to check if they'd been moved or if things had been cleaned. NOT ONCE. We even had to go and get our own toilet rolls. I'd rate the Puente Real as a horrible experience we never want to repeat. AVOID AT ALL COSTS. it should be a 2 star hotel... definitely nowhere near a 4 star.

Date of stay: September 2019
Trip type: Traveled as a couple
2  Thank Passenger100534
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

Had a fantastic time at this lovely clean hotel, food was lovely and all the staff helpful and welcoming. Entertainment was brilliant Arge & his team worked so hard to make sure everyone had a brilliant fun filled holiday. We will definitely be back next year

Date of stay: September 2019
Trip type: Traveled as a couple
1  Thank MMTSDT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Best ever entertainment staff. I don't know how they keep going. They are so friendly and helpful. Hotel is lovely food is OK. Had a room over looking the beach. Had a lovely week so relaxing and would return.

Date of stay: September 2019
Trip type: Traveled with friends
Thank natalieleeson7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

Entertainment team was outstanding morning noon and night they were brilliant always happy polite and very very funny they realy made our holiday. We would definitely return just to see the entertainment team

Date of stay: September 2019
Trip type: Traveled as a couple
Thank R9270QNrachelh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Excellent hotel was made to feel at home as soon as we arrived. The staff are extremely helpful. Everything is kept clean and tidy. The entertainment is brilliant with things going on all the time.
Excellent for families. Yancarlo, argi, Maria, gabi, and sandra

Date of stay: September 2019
Trip type: Traveled with family
Thank Currell040518
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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