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Reviewed 4 weeks ago

I like this hotel but it is changing year on year,a couple of years ago you didn't see any children there but there were quite a few there this year although they were very young and well behaved so no problem to me but some guests prefer it adults only.Some parts of the hotel needs updating the rooms with garden view could do with being refreshed plus the corriders need updating.So would I stay here again yes,

Room Tip: Club room??
  • Stayed: September 2018, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
4  Thank pennar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest R, Guest Relations at MedPlaya Hotel Pez Espada, responded to this reviewResponded 3 weeks ago

Dear Pennar

Thanks for reviewing your stay with us on Tripadvisor. MedPlaya Pez Espada is not an adults only hotel, we have included new facilities and services for families and also we hope to keep improving our hotel in order to be a holiday option for all of our guests.

Thanks for choosing us again, we hope to welcome you back again in a near future.

Kind regards

Daniel
Guest Relations MedPlaya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We returned to this hotel for a second time after having enjoyed our stay last year. The atmosphere was set when on arrival we were told we would have to wait for two hours as our room was not ready,we were told to leave our cases in the lobby no offer of the use of the secure luggage room which we only found out about on the day we left. The staff on reception were offhand and unhelpful. We returned after two hours to be checked in and were told our room was over there with the receptionist vaguely waving his hand.
On going into the restaurant we were the as the restaurant opened and found our own seats as we did every evening. We soon discovers that most of the waiting staff obviously felt it was below their status to be peasant with two exceptions, these two were pleasant and friendly. The food standard had deteriorated from last year, food was cold and there seemed a lot of casseroles, the fresh show cooking had changed with often the meat and fish had been pre cooked and was just heated up on the grill. The standard of cooking generally was not so good with in some cases food undercooked I know some chefs no serve pork pink but I do not think pork ribs should be since my wife was unable to either cut or bite hers and the noticed that they would be described as rare at best. There were toast grills available for use in the evening but these were on low tables they got very hot and there were no tongs so you risked getting burnt and heaven knows what would happen to a child who went near them. Once again be warned you even have to pay for water in the restaurant.
The room are are pleasent but beware you have to pay to use the safe in the ordinary rooms. The cleaning staff were the friendliest staff in the hotel and did a very good job even when it was really hot.
The hotel is excellently position with short walks to the Belamadena marina in one direction and to shop and bars etc in the other direction along the seafront
To sum up we felt that the hotel had changed from last but not for the better,we will not be returning.

Stayed: September 2018, traveled as a couple
5  Thank Laurence H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest R, Guest Relations at MedPlaya Hotel Pez Espada, responded to this reviewResponded 3 weeks ago

Dear Laurence H

Thanks for reviewing your stay at MedPlaya Pez Espada and for choosing us again this year. The check out time is 12:00 pm and if all of our guests they stay until that time, it is not possible to offer an earlier time to check in. Checking time is from 13:00 pm.
We really regret to read that we did not meet your expectations regarding the food this time. We have increased the choice of the food and add new dishes to the daily menu.

We take note of your comments, we are sure that they will help us to improve our services.

Kind regards

Daniel
Guest Relations MedPlaya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 10, 2018

We arrived about 11am and our rom was not ready never mind never is when you get to a hotel before1pm.
left our bags at reception and went to explore has we have never been to Torremolinos before. Was really pleased with the location right on a lovely beach. returned at 1pm got the keys to our room and was pleased with how clean and modern it was. The restaurant is well laid out and the food well presented my only comment here is the food was warm and not piping hot. We did not use the pool as we like the beach. Frankies bar is very pleasant and as with the rest of the hotel the staff are very friendly.

Stayed: September 2018
2  Thank laurence h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest R, Guest Relations at MedPlaya Hotel Pez Espada, responded to this reviewResponded 3 weeks ago

Dear laurence h

Thank you for staying at the Hotel Pez Espada and for taking the time to share your opinion on your recent stay here. We are happy to hear that you had an enjoyable holiday and hopefully you will choose us the next time you visit Torremolinos

Kind regards

Daniel
Guest Relations MedPlaya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 9, 2018

Been coming here for many years once again it did not disappoint . We had a Club Room looking over the pool and over the ocean good size room but as we were two ladies sharing more drawers would be good . Food was pretty good the only grouch I had was the speciality chef over cooked the fish and steaks I feel a little bit more training was needed there . However I will return the staff from the front desk the bar staff and dining room are very welcoming always glad to see you return. This hotel is in such a good position . Thank You all at Pez Espada again .

Room Tip: club rooms are good value
  • Stayed: September 2018, traveled with friends
    • Location
    • Sleep Quality
    • Service
3  Thank emahroo27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest R, Guest Relations at MedPlaya Hotel Pez Espada, responded to this reviewResponded 3 weeks ago

Dear emahroo27

Thank you for choosing the Hotel Pez Espada for your holiday in Torremolinos and for taking the time to share your positive experience from your recent stay with us. We are delighted to learn that your visit ws enjoyable and we look forward to welcoming you to the hotel again in the future.

Kind regards

Daniel
Guest Relations MedPlaya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 6, 2018

We just came back from a weeks holiday from Pez Espanda hotel with my two children and family would never go back again!! This hotel is not for family's in the month of September!! Only old people go and everything is organised for them especially entertainment. We got at the hotel after the first day to find you are not allowed to to wear shorts at dinner which was not explained to us on arrival and restaurant manager was so rude he said when we walked in 'get out'!! even when he told us to sit down to begin with...I complained about his attitude to reception and was told, 'would you like a pair of trousers' the cheek with no apology!!
The rooms were outdated with air con dripping of water all day and night which we reported and were told its fine don't worry about it hello electric's and water not good!!. Then on second day we had ants all over the floor in the room which the cleaner cleaned however seen throughout the rest of the week. Toilet flush did not work which was the last thing we wanted to see..
The main issue for me is that this hotel says this is for family's however old people just take over and give you looks when you having good time with your kids in the pool and at dinner like they have not experienced having kids!!! If you have children I would avoid this hotel at every cost!!!
All the food option is meat nothing for vegetarians so please be aware!!

  • Stayed: September 2018, traveled with family
    • Value
    • Cleanliness
    • Service
6  Thank 594dav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest R, Guest Relations at MedPlaya Hotel Pez Espada, responded to this reviewResponded 3 weeks ago

Dear 594dav

Please accept our apologies if you felt a lack of customer service on our part. There is a dresscode which is very common in 4 stars hotels and it is on our website, we regret to know that this caused you any inconvenience.
MedPlaya Pez Espada is not only for families, also couples and other type of travelers are welcome. We regret to read that maybe that week there were not many families with children staying therefore the entertainment team amends the program.

The hotel offers vegetarian options in the menu every day , and also our head waiter remains at your disposal with more options if there is nothing to your liking on our buffet.

Thanks for reviewing us,

Kind regards

Daniel
Guest Relations MedPlaya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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