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“4 star no way..dreadful food.hotel needs tlc”

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MedPlaya Hotel Pez Espada
Ranked #6 of 71 Hotels in Torremolinos
Certificate of Excellence
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“4 star no way..dreadful food.hotel needs tlc”
Reviewed October 24, 2012 via mobile

4star hotel no way. Reception area impressive..reception staff uninterested..this hotel is well overdue a major refurb..tired sofas in reception area,dirty.dirty worn carpets in room..really old fashioned.window frames paint peeling off,rotten etc
We paid extra for a superior room with balcony (room 611) we could not get the both of us onto the balcony because it was so narrow,had to take the small metalic table into room to get to the other chair.the balcony wall was cracked & the hand rail was loose so we couldn't / wouldn't use it because we didn't feel safe.
Lets get onto the food if you could call it that....one word shocking..this is by far the worst hotel food we have ever tasted.it was terrible..breakfast..basic..full English etc..sausages swimming in brine.cold..
Evening meal..no potatoes apart fom one night.beef & more beef..no chicken..fish was perch...which we do not eat in this country ..and squid for god sakes.just poor quality.we had to eat out most nights as the food was dreadfull.
Hotel grounds well kept.outdoor pools clean..to cold to use in oct..indoor pool was dreadful ..looked dirty ..grotty surrounding Astra turf stuff around it didn't look inviting at all..avoid.
Frankies bar good drinks..this hotel lives off the story of frank Sinatra stayed at this hotel..he did not..he called there in the late 50's looking for a lady of the night..and was ushered out of the hotel after less than 10 mins there.
Overall this hotel is In a superb location..but 4 star..not a chance..we brought up these issues with the rep..but he really wasn't interested.(Michael) wil upload pics..wil we visit here again..no chance..

Stayed October 2012, traveled as a couple
Helpful?
6 Thank Matt P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Medplaya, Guest Relations at MedPlaya Hotel Pez Espada, responded to this review, October 26, 2012
Dear Matt P,

Thank you for providing us with your feedback on your recent stay at the Medplaya Hotel Pez Espada. We are sorry to hear that there were some aspects of the holiday which caused you disappointment. We very much value the comments we receive and all of them are brought to management's attention.
Our staff strives to improve our services and achieve the vision of delivering the best service at all times.

Thank you again for sharing your comment and we hope you enjoyed your stay in Torremolinos.

Kind regards,

Vanda Lehnerova
Guest Relations Costa del Sol
Medplaya.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Stoke-on-Trent, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 24, 2012

I recently visited hotel Pez Espada and found the hotel facilities excellent. However one of the reception staff was extremely rude and unhelpful. We tried to use the safe but couldn't and wanted to know if there were any superior rooms available. We were told we were in a superior room, which we weren't and he almost threw the safe instructions at us. However, the other reception staff were most helpful.

When we checked in he gave us no details about facilities, meal times etc and when we returned to the desk a few hours later to complain about the way we were treated on arrival he said that if he had to give everyone information he would be there all day. At the time of check in there were only two couples including myself and sister checking in.

I will return to the hotel next year and hopefully the rude member of staff will have had some training or has left the job.

Room Tip: Choose a high room preferably room 525. Rooms on the garden side have a better view.
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Medplaya, Guest Relations at MedPlaya Hotel Pez Espada, responded to this review, October 25, 2012
Dear mary M,

Firstly, thank you for choosing Medplaya Hotel Pez Espada as your holiday accommodation in Torremolinos. We very much appreciate your sincere comment and we apologize for the treatment you have received on your arrival. Each feedback is reviewed and handled by the management in order to improve our services and satisfy customer expectations.

Thank you again for providing us with your feedback and we hope to have the pleasure to welcome you back again in the near future.

Kind regards,

Vanda Lehnerova
Guest Relations Costa del Sol
Medplaya.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Castleford
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed October 21, 2012

We have just spent 10 days in this hotel and we have had a fabulous time. The food was lovely with plenty of choice for both breakfast and evening meal. Would have liked to have seen a little more chicken although we all love pork we got a bit fed up of it. We last visited this hotel eight years ago for a big birthday of mine and had always planned to return but unfortunately it never happened until now, dont know why. The hotel is spotless the rooms are cleaned everyday and the beds were changed every other day which was lovely. We had a garden view on the first floor and we could see the sea and swimming pool as well as the garden. A couple of times we saw the big cruise liners out at sea which brought much excitement. All in all we have had a lovely holiday and would certainley return. Try Browns Bar up the road for a friendly drink say hi to Geoff for us.

Room Tip: If you want a good view request a garden view.
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  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank annabelleCastleford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Medplaya, Guest Relations at MedPlaya Hotel Pez Espada, responded to this review, October 23, 2012
Dear annabelleCastleford,

Firstly, thank you for choosing Medplaya Hotel Pez Espada as your holiday accommodation and for leaving a feedback on your stay in the hotel. We love to hear you had a good time and that you enjoyed the garden view room and the food. We are glad you appreciated the clean room that our staff work tirelessly to maintain.
We very much appreciate each comment that helps us to improve our services and make your holidays more enjoyable.

Thank you again for your feedback and we hope to see you soon in the near future.

Kind regards,

Vanda Lehnerova
Guest Relations Costa del Sol
Medplaya.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Merseyside
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 9, 2012

My only concern about this hotel was the room allocation for single room occupation, after booking. Lots of reviews said don't accept room 101, 102, 103 etc, I arrived and was given room 101, NO WINDOW, BALCONY WITH ENOUGH ROOM FOR 1 PLASTIC CHAIR. Complained and moved to 401, STILL NO WINDOW etc. 1.5 days gone of my one week holiday before I was allocated a decent sized room, so disappointed, spoilt my holiday, pool was so cold took my breath away. Should have been my dream holiday on the beach, on the promenade excellent food. Sorry (must have allocated all the good rooms etc to all you lucky people that have come to the Hotel for many years). One positive, food was lovely.

Room Tip: Single travellers don't accept rooms 101, 102 etc they are dark and dingy, and you have to put t...
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  • Stayed September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank SeftonJune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Medplaya, Guest Relations at MedPlaya Hotel Pez Espada, responded to this review, October 14, 2012
Dear SeftonJune,

Thank you for taking the time to write a feedback on your recent stay at the Medplaya Hotel Pez Espada. We are sorry to hear that the hotel did not meet your expectations.
We value each comment which makes us understand customer needs and improve our services.
We apologize your stay at the hotel was less than expected and we are taking measures to insure any corrections are completed.

Thank you.
Kind regards,

Vanda Lehnerova
Guest Relations Costa del Sol
Medplaya.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 8, 2012

room promised did not materialise,staff terse with no intersest. could not even get into the courtesey room when leaving,had to change in the toilets. The Hotel is clean,but thats it...such a shame.Breakfast was Ok,but a little busy. Dinner did not look very appertising so decided not to try

Room Tip: take two towles with you, 20 euro deposit for a towel worse than my dogs
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank muchtravelled186338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed October 4, 2012

The hotel is in an excellent location, near to the beach and walking distance to the Benalmadena Marina. The promenade has everything you will need, from a variety of shops to cafes and bars. The Tourist Information Office is just a short walk from the hotel. The room was a good size but the furniture was a bit dated. It had a carpet in the room which really needed to be replaced with floor tiles.We paid extra for a garden view. Although we could see part of the garden and part of the sea, we wouldn't really call this a room with a view as we mostly saw the fire escape and roof of the lower floor. DO NOT PAY EXTRA FOR A ROOM WITH A VIEW. We should have been given a higher floor for a better view. The rooms are cleaned daily to a very high standard. Beds were comfortable. The air conditioning takes a while to kick in, so at first you will think its not working. There is a fridge in the room. It has a lock on it, but it wasn't locked, so im not sure if in certain rooms they will charge for this use? The TV had 4 UK channels, BBC1 News Channel, ITV 1 and film 4, which was fine to watch in the evenings. Breakfast is from 7.30am but you can go earlier for a continental breakfast, which is good if you have a trip planned. There is a good choice at Breakfast but get there early when its still hot. Seats are not allocated in the dinning room, so you can sit where you want. The evening meals were served from 7pm. Gentlemen must wear long trousers. We are vegetarian and found a good choice of foods. The cakes were nice, but i wasn't sure if all the cakes are suitable for vegetarians. We were there 2 weeks and their was something different on the menu each day as well as the regular foods.The waiters worked hard and cleared our plates promptly. I noticed about 7.30pm that there was a bit of a queue for the tables, but this stared to ease after 5 minutes. We had booked with Thomson and we met our Rep Michael. He was fantastic and seemed to be at the hotel most days. He always left a message at his desk to say when he was back in and anything else that was happening, such as market days. We did a lot of excursions that we booked with Thomson.We went to Gibraltar which was fantastic.The weather was great and had great views from the rock. Met some monkeys and walked through the tunnels. We also did a Jeep trip to the lakes and mountains with GOBEYOND. This was a slow start to the day but the afternoon in the lakes was amazing. We also had a trip with an excursion company called VDT to Ronda. This was the highlight of our holiday. What a beautiful town. If you visit Torremolinos, you must book a day trip to Ronda.

Room Tip: Dont pay extra for a room with a view. You wont get a better view.
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Joey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Medplaya, Guest Relations at MedPlaya Hotel Pez Espada, responded to this review, October 5, 2012
Dear McCaw60,

Thank you for choosing our hotel for your holiday and for taking the time to provide us with your feedback. We are pleased to receive your positive comment as all the suggestions and comments will help us to improve our services.

Thanks again for your feedback and we look forward to welcoming you to the Medplaya Hotel Pez Espada soon.

Kind regards,

Vanda Lehnerova
Guest Relations Costa del Sol
Medplaya.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canterbury, United Kingdom
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed October 3, 2012

Just returned after 7 nights here 25/9 - 2/10. Agree with the latest reviews, but it was very peaceful which is what we wanted. Rain did not deter us from anything, we also had a drive out to Alhaurin de grande, to visit, so saw more of the countryside. All in all this is a good hotel albeit needing a bit of TLC, but it has been there a very long time, & by all accounts a lot of VERY well known celebrities have visited. Very clean, linen changes every day! would not hesitate to go back as love the area anyway. went into a few other hotels just for a peek, but didnt like them as much. It was full so that tells you something.

Room Tip: ask for a high floor overlooking the pool
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pattibonbon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about MedPlaya Hotel Pez Espada

Property: MedPlaya Hotel Pez Espada
Address: Avenida Salvador Allende 11, 29620 Torremolinos, Spain
Phone Number:
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Torremolinos
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#4 Luxury Hotel in Torremolinos
#5 On the Beach Hotel in Torremolinos
#8 Romantic Hotel in Torremolinos
#11 Family Hotel in Torremolinos
Price Range (Based on Average Rates): $$
Hotel Class:4 star — MedPlaya Hotel Pez Espada 4*
Number of rooms: 205
Reservation Options:
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Also Known As:
Pez Espada Torremolinos
Pez Espada Hotel
MedPlaya Hotel Pez Espada Torremolinos, Costa Del Sol, Spain

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