We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Not for us”
3 of 5 bubbles Review of Hotel Riu Nautilus

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Hotel Riu Nautilus
Ranked #3 of 72 Hotels in Torremolinos
Certificate of Excellence
scotland
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Not for us”
Reviewed June 5, 2013

We have just returned from 3 days at the Riu Nautilus. Hotel is in a great location and very clean with very comfy beds and a great big shower. However I now need to point out the negatives - After having emailed the hotel to request a room with either pool view or sea view on arrival we were given a room in the annexe overlooking the street, when we asked about the view we were told hotel was full. When we returned to our room that night there was a letter waiting for us to say we could move room on the wednesday (the day of our departure)??? This is a very busy hotel mainly an older age group doesn't usually bother us but the entertainment was one guy on a keyboard playing music for that age group to dance to. The area around the pool is edge to edge sunbeds nowhere to move the bed around.

The dining room experience was not great, food was average and the same on two nights by the third night the choice was getting bad chef was cooking young pig or young veal (small round pieces of meat). The starters were salad more salad and there was soup but who wants soup in the heat? There were never any prawns on offer as you would expect in a 4 star hotel. I struggled a bit with the choice available. I ended up with bread and cheese to start and finish and a nibble of the mains in between. The tables in the dining room were all 4 inches apart so you were sitting very close to the other diners. The manager Roy did come round each night asking if everything was ok but I felt it was embarassing to complain when everyone was within earshot so may not a good idea Roy you are not getting the true story these things should be done in private maybe as guests are leaving the dining room.

The hotel offers towels for use at the pool but they are paper thin and the narrowest towels I have ever seen. There was no free wifi in the rooms. There was no kettle provided no tea or coffee in the rooms and when you order coffee around the pool it does not even come with a small biscuit. As we usually stay in a Thomson God hotel in Es Cana where the food, and entertainment are fantastic I am left wondering why this hotel is a Thomson Platinum maybe someone could tell me the difference?

We left the hotel on the wednesday and went to Hotel Isabel in Torremolinos where we had free wifi, tea, coffee, biscuits in the room and sunbeds in the garden area with plenty of room to move around a beautifully clean hotel and half the price.

Don't think we will return to Riu Nautilus very dissapointed.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank ScotlandMimi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,322 reviews from our community

Traveler rating
    703
    446
    135
    24
    14
See reviews for
168
931
26
4
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (428)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Chelmsford
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 4, 2013

Hotel was in a very good location.
Buffet was very limited quite average and we were allocated a table without much choice and had to sit there each night. Restaurant lacked character and too bright.
Evening entertainment very similar each night consisting mostly of older style music and dances, reminded us of tea dances, quite boring for us.
The rooms appear to have been recently refurbished and were clean and acceptable but lacked character. The rooms are noisy as we could clearly hear the adjacent occupants and had to move rooms after the first night. The beds were single pushed together and not joined so would move apart so not really doubles. Not really luxurious and no bath, no frills. Most rooms only have partial/side ocean views and there are very few suites or upper grade rooms. Balconies are small and adjacent rooms whose occupants smoked on balcony caused smoke to enter our balcony and room, hotel may consider restricting smoking on some levels as other hotels do. The staff were very helpful however and the pool and spa ŵere good.
We would return for the location and spa/pool facilities but would book in advance to reserve a suite to try to ensure some luxury and ocean view.

Room Tip: Book a suite
See more room tips
  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DawnChelmsford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Granada
Level Contributor
86 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed June 4, 2013

We had a fantastic time at the Riu. Recently refurbished and it showed. Nice touch with the fruit, candle and cava on my husband's birthday. Great location. Entertainment could have been better. We will be back.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank catherinejane60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cornwall England
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed June 3, 2013

This is our second visit to The Nautilus but this time we came with friends. We were delighted with the refurb although not too keen on the lilac. The accommodation was faultless. The new Assistant Manager Roy was always available to chat and help. The food always fresh we took the late sitting and it was never rushed.The Andalucía restaurant staff and food amazing. Nothing too much trouble for Fernanado. It was the most relaxing holiday we have ever had and probably due to the age of other guests (mostly over 70) there was never any noise at night. Unfortunately the pool was very cold so the older folk did not use it. Nice for us, we constantly had the pool to ourselves. We would recommend a Riu Hotel their service etc is very consistent. A holiday is what you make of it. We had a wonderful time and will be returning with our friends.

Room Tip: Last time we had a room on the lower floor close to the pool which was convenient. This time we wer...
See more room tips
  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Nicky100810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cornwall
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed June 3, 2013

I ve just had the most relaxing holiday of my life...we wanted a quiet relaxing holiday and that's exactly what we got. This hotel went adults only and wow what a difference...Calm and serene , the staff were excellent , the food first rate and all the rooms just totally refurbished ....excellent......but don t tell the children......

Room Tip: The 6th floor can be a bit high for vertigo sufferers but most get evening sun on a small balcony...
See more room tips
  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank CornwalPIP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridgwater, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 27, 2013

Lovely hotel, top class on everything, food, cleanliness, staff, location. All staff employee's were very polite and and a pleasure to talk to. Have been to Torremolinos a number of times and this is by far the best hotel. Slight disappointment though with the restaurant as its small size meant there had to be 2 sittings and tables were also too close. Entertainment every night we were there.
Would advise asking for an 'inner' room as the outside rooms although v/good do not have a view as they face the side road. Seems indoor pool only opens during winter months
Will deffinately come again

Room Tip: Try to get the end rooms looking over the sea or the inside ones
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North East England
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed May 27, 2013

Spent a week at The Riu Nautilus in May – here are some observations.

Torremolinos is a huge mostly very unattractive place and the hotel is situated at the southern end very close to Benalmádena.

Apart from rooms directly facing sea of which there are about 30 ( but this means that they have no evening sun ) most rooms have a terrible view of other high rise buildings

There are probably too many people for the hotel to function properly - the dining room & pool area were probably built to cater for the main building but now there is the addition of all the people who are in the annex.

Dining room is cramped more like a canteen & food is not very varied

Outside pool area very cramped - beds tightly packed together, literally elbow to elbow with other sunbathers.

Pool bar very small - not enough tables for lunchtime drink/snack.

Plenty of smart bars in Benalmadana marina but no life. Only lively bars are the plethora of Irish bars across the road from hotel - live music, friendly atmosphere & cheap drinks.

Now Some Thoughts For RIU

The outside terrace is really wasted – pleasant area with great views but people who have left the pool area can not get a drink until 6:00pm also the early diners can not have a pre-meal cocktail

Entertainment in the evening is of a pretty poor standard - the hotel is really missing a trick - the type of clientele this hotel attracts if they had something decent to watch they would stay for the evening

Shower should definitely have a hand rail fitted - the floor is very slippery so for the typical clientele that frequent this hotel it is an accident waiting to happen.

Several RIU gold card members mentioned that they were entitled to a gift & normally had champagne & fruit in their room – none of this happened.

Reception is out of sight of the front door and the lifts – a bit of a security risk especially at night.

Plus Points

Refurbishments nicely done. Elegant reception area. Clean & comfortable bedrooms

Staff mostly friendly & efficient - special mention to Roy the assistant manager who chats to everyone & is very friendly & a “proper” RIU manager

Room Tip: Rooms with a FULL sea view are really the only rooms that have a view.
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Talamanca23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Torremolinos hotels
0.1 mi away
Sol House Costa del Sol
Sol House Costa del Sol
#5 of 72 in Torremolinos
1,493 reviews
1.5 mi away
Melia Costa del Sol
Melia Costa del Sol
#4 of 72 in Torremolinos
3,439 reviews
0.3 mi away
MedPlaya Hotel Pez Espada
MedPlaya Hotel Pez Espada
#8 of 72 in Torremolinos
1,143 reviews
Show Prices
Show Prices
Show Prices
2.3 mi away
Sol Principe
Sol Principe
#15 of 72 in Torremolinos
3,057 reviews
0.4 mi away
Hotel La Luna Blanca
Hotel La Luna Blanca
#1 of 72 in Torremolinos
317 reviews
2.1 mi away
Hotel Tarik
Hotel Tarik
#2 of 72 in Torremolinos
473 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Riu Nautilus? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Riu Nautilus

Property: Hotel Riu Nautilus
Address: Avenida Salvador Allende 39 | Torremolinos - Malaga, 29620 Torremolinos, Spain
Phone Number:
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Torremolinos
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Torremolinos
#1 Spa Hotel in Torremolinos
#2 On the Beach Hotel in Torremolinos
#2 Romantic Hotel in Torremolinos
#3 Family Hotel in Torremolinos
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Riu Nautilus 4*
Number of rooms: 293
Official Description (provided by the hotel):
* Located 2 km from Torremolinos* 3-storey and 7-storey buildings* 2,500 garden* Separated from beach only by the beachfront promenade* 700 m from Puerto Marina* 700 m from various shops* 8 km from the Malaga airport* 100 m from a bus stop ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Hotwire, Orbitz, Travelocity, Cancelon, TripOnline SA, Evoline ltd and HotelQuickly so you can book your Hotel Riu Nautilus reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Riu Nautilus Torremolinos
Riu Nautilus Hotel Torremolinos
Hotel Riu Nautilus Torremolinos, Costa Del Sol, Spain

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing