We have just returned from 3 days at the Riu Nautilus. Hotel is in a great location and very clean with very comfy beds and a great big shower. However I now need to point out the negatives - After having emailed the hotel to request a room with either pool view or sea view on arrival we were given a room in the annexe overlooking the street, when we asked about the view we were told hotel was full. When we returned to our room that night there was a letter waiting for us to say we could move room on the wednesday (the day of our departure)??? This is a very busy hotel mainly an older age group doesn't usually bother us but the entertainment was one guy on a keyboard playing music for that age group to dance to. The area around the pool is edge to edge sunbeds nowhere to move the bed around.
The dining room experience was not great, food was average and the same on two nights by the third night the choice was getting bad chef was cooking young pig or young veal (small round pieces of meat). The starters were salad more salad and there was soup but who wants soup in the heat? There were never any prawns on offer as you would expect in a 4 star hotel. I struggled a bit with the choice available. I ended up with bread and cheese to start and finish and a nibble of the mains in between. The tables in the dining room were all 4 inches apart so you were sitting very close to the other diners. The manager Roy did come round each night asking if everything was ok but I felt it was embarassing to complain when everyone was within earshot so may not a good idea Roy you are not getting the true story these things should be done in private maybe as guests are leaving the dining room.
The hotel offers towels for use at the pool but they are paper thin and the narrowest towels I have ever seen. There was no free wifi in the rooms. There was no kettle provided no tea or coffee in the rooms and when you order coffee around the pool it does not even come with a small biscuit. As we usually stay in a Thomson God hotel in Es Cana where the food, and entertainment are fantastic I am left wondering why this hotel is a Thomson Platinum maybe someone could tell me the difference?
We left the hotel on the wednesday and went to Hotel Isabel in Torremolinos where we had free wifi, tea, coffee, biscuits in the room and sunbeds in the garden area with plenty of room to move around a beautifully clean hotel and half the price.
Don't think we will return to Riu Nautilus very dissapointed.
- Official Description (provided by the hotel):
- * Located 2 km from Torremolinos* 3-storey and 7-storey buildings* 2,500 garden* Separated from beach only by the beachfront promenade* 700 m from Puerto Marina* 700 m from various shops* 8 km from the Malaga airport* 100 m from a bus stop ... more less
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- Also Known As:
- Riu Nautilus Torremolinos
- Riu Nautilus Hotel Torremolinos
- Hotel Riu Nautilus Torremolinos, Costa Del Sol, Spain