We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Hotel fine, but all three of us were ill - and it seems pretty common”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Marconfort Beach Club Hotel
Ranked #29 of 72 Hotels in Torremolinos
GreenLeadersSilver level
Reviewed July 8, 2014

I'll get straight to the point - whether or not you fall ill seems to be a game of chance that I'll never willingly play again. We keep pretty much to ourselves, but one of the few topics of conversation that others raised with us was "the bug".

We were careful to always choose food that was bubbling hot (one side of the serving area always seemed to be hotter than the other), we used all the sanitisers, checked our glasses/plates etc were clean, but still my wife, my son and myself all lost nearly three days of our holiday.

None of us have ever had anything like this on holiday before, and we have even visited the other Marconfort Hotel just up the hill, near the city centre. If one of us had fallen ill, I'd have said it was unfortunate, but for all three of us to be so wiped out was horrendous.

Once you've been affected you lose all appetite or desire to eat in the restaurant. The smell of cooking wafting through into the foyer turned our stomachs after being ill, rather being tantalising as it had before.

I've given a poor rating, rather than terrible, despite feeling we lost nearly half our holiday, as I really can't put my finger on what caused us to fall ill. The hotel is clean, and the maids were determined to get in to clean once I'd reported my family falling ill (at 3.30 am, when the receptionist simply noted our room number and circled it on a pad of paper containing several other room numbers similarly circled, before giving me toilet paper and fresh towels in a seemingly well rehearsed manner).

The food seemed to be well cooked and of good quality, and the drinks were fine too. An earlier review mentioned avoiding ice, so perhaps it's as simple as that, but again, I've always taken ice wherever I've been on my travels, and never once have even one of us suffered like that.

Staff also bring my score up, as they generally are very friendly and efficient. But frankly, I will never go back. I still have stomach pains nearly a week later.

  • Stayed: July 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
2  Thank Gary D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (3,124)
There are newer reviews for Marconfort Beach Club Hotel
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language
  • More languages

1,443 - 1,449 of 3,124 reviews

Reviewed July 6, 2014

never seem to be disappointed nowadays, good room, great food, great bar service great dining room service, splendid staff great way to enjoy a week just chilling and enjoying the weather, another gin & tonic please .
hotel was full of Spanish pensioners which all added to the holiday experience

  • Stayed: March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank edmund w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio R, Duty Manager at Marconfort Beach Club Hotel, responded to this reviewResponded July 9, 2014

Dear Edmund W:

Thank you very much for sharing your opinion and expose your Marconfort experience.

It is a pleasure for us to know that our customers have enjoyed the stay and that through our services and facilities they have felt comfortable and happy.

We hope to see you again soon, we will be happy to greet you. Thank you for your courtesy in choosing us for your holiday.

Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 6, 2014

My girlfriend and I visited the marconfort beach club hotel a couple of months ago. On arrival pleasantly surprised at how nice the hotel for what we paid, great beach front location and always something going on, the activities run all day. Food is good and varied , pay the pasta/pizza bar a visit !! .Our room was cleaned daily and the hotel was spotless. Good evening entertainment and a thoroughly enjoyable week.

  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio R, Duty Manager at Marconfort Beach Club Hotel, responded to this reviewResponded July 9, 2014

Dear David C.:

Thank you very much for choosing us for your holiday and for sharing your opinion.

We are pleased that your stay be of your liking and that you have reached your expectations.

For us, it is a pleasure to know that our services and facilities have helped our customers spend a few days happy and comfortable, and through your comments give us harder still to continue to improve for the benefit of our customers.

On behalf of our entire team, you send greetings and hope to see you again soon.

Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 4, 2014

We stayed here last week in may for 10 days room was very clean we paid extra for a Superior room I think it was larger than the others but it had 4 beds in and we only need 3 it would have been nice if they would have taken one out to make more room.The food was good we was on all inclusive plus so we could have branded spirits ect, We had a great view of the pool and beach.the entertainment was good plenty of daytime activities for the kids. we had a great day out at the crocodile park I would recommend this hotel for family's you will have a great time

  • Stayed: May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Janet W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio R, Duty Manager at Marconfort Beach Club Hotel, responded to this reviewResponded July 9, 2014

Dear Janet W:

Thanks for sharing your opinion and your deference in choosing us for your holiday.

It is a pleasure for us to know that you enjoyed your stay and that our services and facilities have reached your expectations.

As you well say, we are located in a wonderful area, to Torremolinos offers a wide range of excursions to enjoy with the family.

We hope to see you again soon, we will be happy to greet you and help you to enjoy a new experience Marconfort.

Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 4, 2014 via mobile

Just returned from 5 days at the marconfort on 3rd July , this was booked by our family for our 30th wedding anniversary , on arrival we were checked in with super fast reception and given room 602 with a fantastic view of the pool and sea. Room was clean and perfect for our needs , a bottle of champagne in a ice bucket with glasses for our 30th (nice touch ) , beds are a bit hard , but ok , we asked for more pillows and they were delivered straight away , shower is very powerfull with free shower gel and toothbrushes and a bottle of water ( another nice touch) , the food is varied and we always found something to eat , drinks are of good quality , beers. , wine, spirits and great service at the bars , entertainment was good some nights and not so good other nights but that's normal anywhere you go. , we got a taxi from the airport 10 minutes and about 20 euro , the pool area is immaculate and plenty of sunbeds , but the beach across the road is fantastic , 8 euros for 2 sunbeds with umbrella , the breeze on the beach is lovely , now let's get on the so-called sickness bug , we did not see or did not suffer from any sickness at all , some people told us they had been sick for a few days , but I put this down to change in weather , so take the negative feedback with a pinch of salt. , the hotel has hand sanitisers all over the hotel , so if you use these , I'm sure you will be fine , the only precautions we took was to have no ice in our drinks as the wine and mixers were ice cold anyway , my only one little gripe is the aircon in the room was not good enough , but that's just a personal choice , overall a great hotel with great staff, don't hesitate to go here you will have a great time

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank garydee1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio R, Duty Manager at Marconfort Beach Club Hotel, responded to this reviewResponded July 9, 2014

Dear Garydee1:

Thank you very much for sharing your opinion and your deference in choosing us for your holiday.

We are pleased that your stay was pleasant and that you have fully enjoyed our facilities and services.

Thank you for the clear description of our Hotel, for us, all opinions are very important and always take good note for further improvement, as also we thank you that you've counted your experience and your recommendation of the Hotel.

We hope to see you again, we will be happy to greet you.

Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2014

stayed in the Beach Club hotel 21-28 June with my friend, both of us 21.

Positives:
Room - very clean, beds made and towels changed. We weren't too fussed as we didn't spend too much time in the room!
Food - loads of choice for breakfast lunch and dinner. different meats, fish, veg, pasta, pizza...all lovely.
Drinks - different 'cocktail of the day' every day, perfect for us to enjoy whilst sat round the pool. loads of choice of any other drink you fancy and the barmen are polite and funny.
Location - right next to the beach, lovely!
Entertainment - brilliant! Through the day there's activities for adults and kids, and they award certificates in the evening for the winners which is fun. In the evening there's the Kids mini disco at 8:30pm followed by bingo (which is free, with bottles of alcohol as prizes!) then a show. We really enjoyed the magician and the hypnotist.

Negatives:
Room - air con didn't work. we were on the first floor and the only view we had was the rooftop of the kitchen (or something like that) below us!
Food/Drinks - not sure which is at fault but my friend caught the bug that people are talking about. Really bad sickness and diarrhoea all Thursday and Friday, and we were travelling home Saturday morning! Luckily she was better but spoilt the end of our holiday.
Location - the hotel is right on the beach which is great but we wanted to go somewhere a bit more lively on an evening - got a taxi to the centre of Torremolinos but there still wasn't much to do! not the hotel's fault obviously but just wanted to mention incase that's what you're looking for.

To summarise, the hotel is lovely. Clean, great food and drink, friendly staff. The only thing that let it down was the last two days when my friend was poorly. The hotel do have hand sanitisers in the toilets and before you enter the restaurant, so I can only assume it's people's carelessness! Hope they get it sorted soon!

  • Stayed: June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
10  Thank JemmaChapman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio R, Duty Manager at Marconfort Beach Club Hotel, responded to this reviewResponded July 6, 2014

Dear JemmaChapman:

We are pleased that your stay is of your liking and that you enjoyed our amenities and services.

Thank you for the exhibition we do your experience in Marconfort, and I apologise for that failure in the air conditioner, which unfortunately had a technical problem which fortunately solve it as soon as we were unable to.

We reiterate our thanks for your comment and as always take good note in particular that, as far as possible, we suggest to continue improving.

We hope to see you again, we will be happy to greet you.

Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2014

Our stay was from 15/6 to 29/6 and we were a family party of four adults and 3 children aged 8 and 6 years and a baby of 7 months.
Our rooms were basic but very clean. We had 1 child in our room and the other had 1 child and a travel cot and although a little cramped we still could move around. A little upgrading and TLC is needed in the bedrooms as wardrobe doors were hard to move and the shelf kept collapsing. The sheets were changed very often and any dirty towels we were told to leave on the floor. These were changed every time. The beds were very comfortable and we all slept very well. Our rooms were on the 10th floor and had a great view of the beach. Just two nights we were a little disturbed by a nightclub over the road, but nothing too serious.
The food was on the whole, very good and the kebabs were very tasty. My wife although a little picky found something to eat at most meal times and enjoyed the fresh pizzas amongst other things. There was plenty of different things being cooked in the restaurant including ommelets and pancakes at breakfast or fish and meats at dinner.
Of the seven of us, 6 did get the sickness and diorrehea bug, including the baby who didn't eat the food or drank the water, which leads us to believe that the bug everyone seemed to get is an airborne one and everywhere was constantly being cleaned and sanitised. We even had to sanitise our hands on entering the dining room. We did observe 1 or two people not washing their hands in the toilets but these not much the hotel staff can do about that other than the efforts they were making! If anyone was sick in a room or other places, these areas were immediately cleaned.
The pools were great but a little chilly, and even the baby enjoyed a float around. Our other children loved them so we spent a lot of time there. There were lots of sunbeds available but not much space to put them in but we managed.
The entertainment at night was very good. The children enjoyed their shows and games,with both winning t-shirts and a cuddly toy. They loved the owls and parrot show. We enjoyed the free bingo and enjoyed the man who called it 'bingo bongo' and said 'no haha' to something not funny. The adult entertainment was very good apart from a strange act with a man in red Lycra pants and I'll div@s. The man couldn't juggle and his two assistants doing acrobatics were boring. I'll div@s had sound problems and started their act very late and we soon realised that they were singing along to a prerecording, so we up and left.
On the whole we had a great time at this hotel and respect all the hard work by the excellent staff who were very happy and friendly. We really appreciate all the cleaning that went into trying to keep the hotel bug free and don't think that they could do anymore than they were doing.
Thank you everyone of you .

Stayed: June 2014, traveled with family
2  Thank geoffrey j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antonio R, Duty Manager at Marconfort Beach Club Hotel, responded to this reviewResponded July 6, 2014

Dear Geoffreyj320:

Thanks for sharing your opinion, as well as your deference in choosing us for your holiday.

We are delighted that you have enjoyed your stay at the Hotel and that both facilities and services have been to your liking.

Thank you for your note on the door of the Cabinet, we have proceeded to review this issue in order to resolve and prevent any problem also in general.
For us, all the opinions are very important, as they help us to improve, this is why we always take good note in order to try to meet the expectations of our customers.

We hope to see you again, we will be happy to greet you and offer you the best of us so you can enjoy a fantastic experience Marconfort.

Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Torremolinos hotels
1.3 mi away
Marconfort Griego Hotel
Marconfort Griego Hotel
#27 of 72 in Torremolinos
1,294 reviews
0.5 mi away
Sol Principe
Sol Principe
#15 of 72 in Torremolinos
3,480 reviews
1.3 mi away
Melia Costa del Sol
Melia Costa del Sol
#4 of 72 in Torremolinos
3,944 reviews
Show Prices
Show Prices
Show Prices
0.9 mi away
Sol Don Pablo
Sol Don Pablo
#9 of 72 in Torremolinos
2,386 reviews
0.1 mi away
Hotel Puente Real
Hotel Puente Real
#18 of 72 in Torremolinos
3,012 reviews
2.9 mi away
Sol House Costa del Sol
Sol House Costa del Sol
#5 of 72 in Torremolinos
1,898 reviews
Show Prices
Show Prices
Show Prices

Been to Marconfort Beach Club Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Marconfort Beach Club Hotel

Address: Calle Hotel Pontinental s/n, 29620 Torremolinos, Spain
Phone Number:
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Torremolinos
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Torremolinos
#16 Family Hotel in Torremolinos
#17 Romantic Hotel in Torremolinos
#19 Luxury Hotel in Torremolinos
#20 On the Beach Hotel in Torremolinos
Price Range: $91 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Marconfort Beach Club Hotel 4*
Number of rooms: 260
Official Description (provided by the hotel):
Marconfort Beach Club Hotel is located on the promenade in Torremolinos and is known for its excellent all-inclusive. It has three outdoor pools and direct access to Playamar beach. The guestrooms are bright and spacious, with panoramic views and a furnished balcony, as well as bathroom with hairdryer. It also offers a satellite TV with international channels, a safe for rent and free WiFi access. The resort features a wide range of daytime and nighttime entertainment. It has a poolside terrace with loungers, a gym, a heated pool, and a sauna (open seasonally). It also has a playground, a game room with billiards and darts, mini golf and free bike rental. The buffet restaurant offers a great variety of specialties like an Italian corner, a kebab corner, international cuisine and live-cooking show, as well as an adult only area. The hotel also has two more bars, one of them besides the pool. The reception desk is open 24 hours a day, and the hotel has a tourist information desk with tour bookings and car rental. The hotel is one mile from city centre and only three miles from Malaga airport. It also offers car and bike rental, plus free parking. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Priceline, Expedia, Booking.com, TripOnline SA, Travelocity, Hotwire, HotelQuickly, Cheap Tickets and Cancelon so you can book your Marconfort Beach Club Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Beach Hotel Torremolinos
Beach Club Torremolinos
Torremolinos Beach Hotel
Torremolinos Beach Club Hotel
Beach Club Hotel Torremolinos
Marconfort Beach Club Hotel Torremolinos, Costa Del Sol, Spain

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing