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“Michael,Janet &Molly”

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Marconfort Beach Club Hotel
Ranked #26 of 72 Hotels in Torremolinos
GreenLeadersSilver level
Newcastle upon Tyne, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Michael,Janet &Molly”
5 of 5 bubbles Reviewed September 21, 2013

Apologies for the belated review but we have been extremely busy since we returned home. Myself,wife and daughter stayed at the Beach Club for the 5th time from the 27th July for 8 nights and all i can say is that we thoroughly enjoyed ourselves yet again, our thanks to all of the hard working staff and the excellent service provided by all. As usual the entire hotel was extremely clean, there was plenty of choice to suit all tastes in the restaurant and the drinks plentiful.
I do not know where all of these people who claim there is a "bug" in the hotel come from as over all our visits we have yet to meet anyone who has had a "bug" or who knows of anyone having a "bug". In the opinion of myself and others i have spoken to it is clearly a case of people looking for excuses for over indulging on sun and drink.
Once again a big thank you for another enjoyable stay and we look forward to seeing you all again next year as i have just booked up again for 10 nights from the 26th August 2014

Room Tip: Dont miss out on the perfect holiday
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  • Stayed July 2013, traveled with family
    • Value
    • Location
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Helpful?
4 Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LuisLuque, Duty Manager at Marconfort Beach Club Hotel, responded to this review, September 23, 2013
Dear Michael B :
All opinions are welcome, even come late.
Thank you for staying with us once again at Marconfort Beach Club and for taking the time to write such a lovely review. We are so thrilled that you experienced yet ‘another excellent stay’ with us.
We hope to see you again next year, 2014.
Kind regards.
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2,940 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (890)
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Notts
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
1 of 5 bubbles Reviewed September 21, 2013

Stayed for one week 12 September. Would not go back even if it was a free holiday. I can't believe that so many guests think this hotel is good. I will not trust TA again!
I'll give the good points followed by the bad;
Internet free in reception/pool area but use of hotel's computers has to be paid for.
Free crisps and ice cream included in all inclusive
Drinks of an acceptable standard
Rooms nice and big and cleaned quite well by the maids
Air conditioning good
Plenty of UK TV channels
Coffee and water etc available all day

Unacceptable points
Very dirty public areas. Pool filters full of bacteria and mold and when pool was still you could see black mold on the tiles. Sunbeds, tables and chairs and the pool and bar area needed a good power wash. Very dirty indeed. Only one man walking round with a small brush and pan, no real attempt being made to clean up.
Tables in pool bar not cleaned properly. Ridges where the glass fits are full of stale food and other stuff.
2 of our party of 4 had tummy bugs whilst we were there, not surprising given the standard of hygiene.
We completed a questionnaire quite early in the holiday so the management knew of our concerns.
No mattresses on sunbeds, very old type of sunbed being used.

Staff attitude in the dining room was poor, not a smile or a good morning or afternoon. Manager could be seen a few times around the hotel but he never spoke to any of the guests.
Dining room food, well I suppose not too bad for all inclusive but if you don't like pork you will have a problem. Mostly same desserts every night.
In my opinion a 4 star hotel should have a dress code for dinner. I do not like to see men in shorts and vests in the evening. Some guests clearly made an effort to dress up a bit but these people looked over dressed. Should be at least long trousers for gents in the evening.

Do not accept room 1022 (10th floor) - very noisy and the management knows this but still continue to let out the room. Our friends had to change rooms but were told if they wanted a room on the same floor it would cost an extra 10 euros per day. Only difference was a pool view and sea view as opposed to a sea view. Some customer service after one night's lack of sleep! And fridges cost 35 euros per week. But the hotel did show some compassion when we complained and refunded the cost of the fridge.

Lack of security is a concern. A couple of nights we experienced a guest who upset some of the other guests. No sign of management or security.

All in all a quite unacceptable hotel for a 4 star. Would not return and cannot believe the number of good reports this hotel is getting.

Room Tip: Don't book room 1022.
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  • Stayed September 2013, traveled with friends
    • Value
    • Location
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Helpful?
8 Thank NottsConnie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LuisLuque, Duty Manager at Marconfort Beach Club Hotel, responded to this review, September 22, 2013
Dear NottsConnie :
We believe that the Trip Advisor community will be as speechless as we are with your review. They can look at your review and then read more than 600 review before yours and decide for themselves. Personally I know that the majority of our guests experience fantastic service from a fantastic team that love what they do each and every day.
Once again thank you for your review.
Kind regards.
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Lincoln England
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
3 of 5 bubbles Reviewed September 20, 2013

Just arrived back today from one week at the Marconfort Beach Club and I'm afraid that we would not go again.We arrived about mid-day on friday 13th!! to be told that there was no room ready and to come back later. The actual time we spent at the desk actually waiting to be dealt with took longer than in other hotels because the staff would stop what they were doing to deal with other things or speak to Spanish visitors who came to the desk!
The room we were allocated was very clean and well kept and the maid service very good and the maids were always very plesant.The hotel has plenty of sun beds and brollies and there is no mad rush for the beds, you could walk out mid afternoon and find spare beds and brollies . Unfortunately for us we did not see much of this because after only two days all inclusive I came down with the sickness bug and was in bed for two days, I only just started feeling a bit better when my husband came down with it and he too was also laid up for two days, so out of 7 days holidays 4 days were sick days. Speaking to other people on the day we left apparently we were not the only ones by a long way!! I
Apart from the illness this hotel could have been a really relaxing holiday especially if you do not want to be too near the main center,

Room Tip: ask for a high room for a better view
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
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Helpful?
4 Thank Iamlost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LuisLuque, Duty Manager at Marconfort Beach Club Hotel, responded to this review, September 23, 2013
Dear Iamlost :
Thank you for choosing our hotel for your recent holiday and for taking the time to share your comments and experience feedback.
First, I wanted to apologize for the delay in his room, as can be understood in these months we have many check-in at the same time and try to minimize the waiting time for the customer, anyway, we are so happy to read that the room we had allocated to you was to your liking and that you had a comfortable stay and I regret that you was ill during your stay.
Kind regards.
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Cardiff, United Kingdom
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed September 19, 2013

Having come back last Tuesday, and spent 7 nights at the Marconfort, I have nothing but praise for this hotel, and can highly recommended it, there was 5 of us, 3 adults and 2 children, our family room was very spacious, with plenty of room for all of us, great balcony facing the entertainment stage and the sea, the food was of good quality, from 7 in the morning till 12 at night, nobody could go hungry with the great variety, i.e. 2 different fish dishes and 2 different meat dishes every day, there was also choice for vegeterians, 2 different soups every day, and the desserts were amazing, cannot complain about anything, we all had a very good time and enjoyed every minute we spent in the hotel, the only thing that lets it down is the entertainment shows in the evenings, some of them were a bit cheesy and not very good quality, shame that they only have flamenco show every 15 days, it means that if you are only there for 7 days and they have just shown a flamenco show you would miss it, that's what happened to us.

Room Tip: Request a room anything above the 4th floor with a view to the entertainment stage, that way you wi...
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  • Stayed September 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Ana B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LuisLuque, Duty Manager at Marconfort Beach Club Hotel, responded to this review, September 21, 2013
Dear Ana B :
Thank you very much for taking a few minutes of your valuable time to comment your stay in our Hotel Marconfort Beach. On behalf of our General Manager and the whole Staff of the Hotel thanks a lot, we appreciate your kind words, is for us a big satisfaction to get that your stay with us were a success.
Kind regards.
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Leeds, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed September 19, 2013

I stayed at the hotel with my husband and children (twins almost 2year old)from 7th - 17 Sept 2013. We were very pleased with the hotel on arrival, we paid for our cots 80 euros for our 10 day stay and were directed to our room, certain elements of the room were 3* standard but very clean and the corridor carpets appeared in a new condition contrary to previous reviews. We were on the second floor room 212 and had a great view overlooking the swimming pool area and could see down the promenade. Our cots were brought to our room immediately before going down for an evening snack in the restaurant, as we arrived rather late after evening meal- even at this time there was plenty of choice food wise and the restaurant was spotless. We had a brilliant nights sleep and didn't hear any noise from the bar/restaurant across the road, which we were worried about having read lower floors experienced lots of noise...in all our 10 nights stay we didn't experience any noise after everyone had returned to their rooms after the hotels evening entertainment, which seemed to finish about 11.15 ish. The restaurant staff are brilliant and really went out their way to fuss our children, our little boy loved watching the pizza lady prepare the fresh pizza's (I think her name was Clon?) please say a big thank you to her, her food was gorgeous and she was such a lovely lady really making an effort with our children. The pool area was amazing which plenty of sunbeds and the baby pool was perfect for younger children, the hotel shop beside the baby pool is also very reasonable and we found it to be slightly cheaper than other shops along the front. Our room was cleaned every day and the cleaners seemed very friendly. We often walked to the lift upto the old town having two pushchairs we found this to be easier, then walked back down once we had a look round. The only thing we were disappointed with was the children's evening entertainment, out children love dancing and the mini disco was aimed at older children who could participate in the game, which our two year old children did not understand, so we would have to remove them from the stage after 2 songs (many tantrums from them for this) when the game began. After a couple of nights, the mini disco was replaced with bingo and after asking the animacion staff they informed us that the children in the hotel were too young for the mini disco...maybe it could have been adapted for the younger children with free style dancing. They enjoyed the bird show which we went to once and our children were very interested in the owls. Having younger children we were unable to go to the adult entertainment, however this did sound very good from what we could hear but can't really comment. Overall we had a great stay and would return again. Thank you again to all the staff. The food was great with plenty of choice and all inc is very great value. We had an issue with the electrics after our little boy knocked the key card holder off the wall, this was immediately fixed when we reported it to reception being very efficient.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank victoria s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LuisLuque, Duty Manager at Marconfort Beach Club Hotel, responded to this review, September 21, 2013
Dear victoria s :
“Excellent” review! Many thanks for taking time to share your detailed experience of Marconfort Beach Club Hotel on line. Thank you for highlighting some of the features and services to the potential readers. We have also picked up on the items we can improve on in reference to the kid`s entertainments and would like to thank you again for your fabulous comments.
Kind regards.
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Wakefield, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed September 19, 2013

Stayed from 13/09/2013 - 17/09/2013

The Good:
The food was great, always something to eat and a never a lack of choice.
The cleaners did a great job and were friendly, the room was always spotless.
The bar staff were friendly and the drinks came in large measures :-)
The entertainment (what we saw of it) was good with plenty going on during to day and evening.
The location is lovely, nice and quite and close enough to places that are busy and lively.
The beach right out the side is great and the sea inviting.

The Bad:
My friend slipped in the food hall and hurt her back, the staff in that area didn't know what to do and the management kind of ignored it. There was no follow up from the hotel to find out if she was ok or needed a doctor (who is only there for 15 mins in the morning). When we asked about filling in an accident form we were told by the manager that they didn't have anything like that and accidents are just one of those things. Curiously another guest had told us they had had a sun lounger collapse on their arm and had been given a form to fill in.
Some of the facilities are quite poor. The gym is old and has broken equipment, the mini golf is a bit of a joke. The swimming pool while being a lot of fun and nicely arranged has missing tiles and bubble gum stuck to bits of the moulding.
The hotel could do with a place to get water on each floor.

On the whole it's a great hotel, just don't have an accident.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with this hotel

Helpful?
1 Thank Colin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LuisLuque, Duty Manager at Marconfort Beach Club Hotel, responded to this review, September 21, 2013
Dear Colin S :
Thank you for having stayed at the Marconfort Beach Club while in Torremolinos, and also for having taken time to share your impressions, which I always find extremely important – whether they be positive and negative – as in this case.
I very much regret the fall suffered by his friend in the restaurant. As you could see I was there and I was interested immediately for what happened and even a man who was there told him if he needed a doctor, but he said no, it was fine.
The next day I spoke personally with her friend and I said we did not have any form of accidents, maybe the person you meet in your comments made ​​it through your tour operator, as I said to her friend, even I gave him my business card in case you had some kind of problem in the future.
I'm sorry that you do not have appreciated this, but every time the hotel has been interested in this case.
Kind regards.
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LLANGEFNI
2 reviews
5 of 5 bubbles Reviewed September 18, 2013

Stayed at the Beach Club Hotel from 3/09/2013 to 10/09/2013 with my husband, my sister and her husband. We enjoyed our stay very much. Rooms were spacious and clean, food was tasty and varied there was sure to be something that you liked. The staff were helpful and friendly. The pools were great with plenty of sunbeds. The entertainment was also excellent a different act every night. The location of the hotel is good, near the beach a little way from the town of Torremolinos itself but that suited us fine really a bit away from the nightclubs (we're in our 50's and 60's). Allthough there were plenty of bars and resteraunts in the area. We used the bus and train service (bus stop right outside the hotel and train station 10 minute walk up the road) to go to Torremolinos town, Belamadena, Ferrginrola and Malaga (forgive me if I'vespelt these towns wrongly). Wonderful holiday will definately stay here again.

Room Tip: We were located near the lifts, but it wasn't noisy really. Had a great sea view even though we...
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  • Stayed September 2013, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank GLADYS J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LuisLuque, Duty Manager at Marconfort Beach Club Hotel, responded to this review, September 21, 2013
Dear GLADYS J :
Thank you for posting feedback on your recent holiday at the Marconfort Beach Club Hotel.
We are very pleased to receive positive comments from our customers as they are very motivating and rewarding. We appreciate every feedback which helps us to understand customer needs and so improve our services.
Thanks again for expressing your opinion and we look forward to your next visit.
Kind regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marconfort Beach Club Hotel

Property: Marconfort Beach Club Hotel
Address: C. Pontinental 2, 29620 Torremolinos, Spain
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Torremolinos
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Torremolinos
#16 Luxury Hotel in Torremolinos
#16 Family Hotel in Torremolinos
#17 Romantic Hotel in Torremolinos
#18 On the Beach Hotel in Torremolinos
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Marconfort Beach Club Hotel 4*
Number of rooms: 260
Official Description (provided by the hotel):
Marconfort Beach Club Hotel is located on the promenade in Torremolinos and is known for its excellent all-inclusive. It has three outdoor pools and direct access to Playamar beach. The guestrooms are bright and spacious, with panoramic views and a furnished balcony, as well as bathroom with hairdryer. It also offers a satellite TV with international channels, a safe for rent and free WiFi access. The resort features a wide range of daytime and nighttime entertainment. It has a poolside terrace with loungers, a gym, a heated pool, and a sauna (open seasonally). It also has a playground, a game room with billiards and darts, minigolf and free bike rental. The buffet restaurant offers a great variety of specialties like an Italian corner, a kebab corner, international cuisine and live-cooking show, as well as an adult only area. The hotel also has two more bars, one of them besides the pool. The reception desk is open 24 hours a day, and the hotel has a tourist information desk with tour bookings and car rental. The hotel is one mile from city centre and only three miles from Malaga airport. It also offers car and bike rental, plus free parking. ... more   less 
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Also Known As:
Beach Hotel Torremolinos
Beach Club Torremolinos
Torremolinos Beach Hotel
Torremolinos Beach Club Hotel
Beach Club Hotel Torremolinos
Marconfort Beach Club Hotel Torremolinos, Costa Del Sol, Spain

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