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“fantastic hotel, but ......” 5 of 5 bubbles
Review of Marconfort Beach Club Hotel

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Marconfort Beach Club Hotel
Ranked #24 of 72 Hotels in Torremolinos
GreenLeadersSilver level
Nottingham, United Kingdom
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“fantastic hotel, but ......”
5 of 5 bubbles Reviewed March 22, 2013

We have just arrived back from a one week stay at the Marconfort Beach Club, on an All Inclusive break. The hotel is in a quiet location directly across from a beautiful beach. We had a lovely room on the 9th floor with fantastic views. The food was some of the best we have had in All Inclusive hotels, and we have stayed in a lot of hotels in different countries. It was always varied, very well presented and fresh. There were chefs cooking dishes in front of you which were always of good quality. There was even freshly made fruit juices at breakfast time, which is a lovely added extra (no charge like at some hotels). Freshly made pizzas and a pasta bar, where you could choose fillings and your dish would be made to order. The drinks were also of extremely good quality, also a different cocktail each day.Tea and coffee with biscuits always available. The staff were all very friendly and helpful. Staff on reception were very helpful too. There was entertainment each evening, sometimes in two bars, some of which were excellent. Our room was kept spotlessly clean as were all the hotel areas, paying particular attention to hygiene. We absolutely loved our stay at this hotel BUT there is certainly a problem there with the so called BUG as I was very ill for a couple of days and some other guest were also ill with all the same symptoms. We have never thought this problem was connected to the food we ate or drinks, as I said all the food was lovely. We would love to go again to this hotel but we would like to read that this problem has cleared up beforehand.

Room Tip: Rooms on the pool side have sunshine most of the day.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Rhydaman323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LuisLuque, Duty Manager at Marconfort Beach Club Hotel, responded to this review, March 23, 2013
Dear Rhydaman323 :
We are delighted to hear that you had a wonderful stay with us at The Marconfort Beach Club Hotel.
It is so pleasant to read such positive feedbacks as yours. Thank you!
As a matter of fact our daily main aim is to make our guests happy and we genuinely put a lot into it to provide the highest standard of services. We are most thankful to you for your kind words which are a true encouragement for the whole team.
We all look forward to welcoming you back soon.
Kind regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,877 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (877)
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English first
Newcastle upon Tyne, United Kingdom
Level Contributor
44 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 bubbles Reviewed March 22, 2013

Back once more to the beach club, a marked difference this time compared to last visit in october. Food is of an inferior quality and it is a novelty if you get it better than lukewarm. Must say, in the evenings now there is more choice of freshly cooked food, and hot if you get the first plateful otherwise back to lukewarm. The staff are still the best i have ever come across on my travels. A new policy of more ice cubes and less alcohol in the drinks has just been implemented.Overall not a 4* hotel but well situated on beach. I will not be back as the hotel is now £120-00 more expensive in october than last october, not worth the extra. Most holidaymakers will love this hotel but don't expect 4* quality.

Room Tip: Poolside rooms a beautiful view of beach and mountains
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  • Stayed March 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank alfrescoO3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LuisLuque, Duty Manager at Marconfort Beach Club Hotel, responded to this review, March 23, 2013
Dear alfrescoO3 :
First of all I would like to thank you for having stayed at the Marconfort Beach Club Hotel, while in Torremolinos, but also for sharing your comments on Tripadvisor.
I'm sorry you do not share the opinion of other customers regarding improvements in our food, we sincerely believe that we have greatly improved both the quality and the variety, as I have said on previous occasions.
In relation to the temperature of the food I have to say that we sampled three times during lunch and dinner, this temperature being the maximum permitted standares, always being between 78 ° and 85 °.
I hope I can change your mind and we can visit in the future.
Kind regards.
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Wisbech Saint Mary, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed March 21, 2013

We have just returned from a one week stay at this hotel.The main public areas were well defined,.ie. a Piano Bar, TV area and Quiet area but they could have been a little warmer at night.
The location of the hotel was brilliant and the views from the room stunning.The choice of food at all meals (we were all inclusive) was good and the amounts plentiful.The standard of hygiene in all areas appeared to be of a high level ( Hand sanitiser on entrance to restaurant and people being turned back if they failed to use it ) BUT we still went down with the dreaded bug, which leads me to believe that there must be a basic underlying problem. Would we go back? probably not, If we knew that we wouldn't get ill most definately

Room Tip: Get a pool view
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank keith c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LuisLuque, Duty Manager at Marconfort Beach Club Hotel, responded to this review, March 23, 2013
Dear keith c :
Thank you for your positive comments noted in our services in the hotel, especially in public areas clean and our food supply.
Our higiene standars of cleanliness and are one of the best in the area. I regret that during your stay you was ill.
I hope to come back another time.
Kind regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stirling, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed March 21, 2013

A group of 7 of us went on 10th Feb 2013 and this was the 14th year in a row at the Beach Club at this time of year for some of us. As usual the Hotel was spotlessly clean, rooms spacious and cleaned every day. This year though the food was excellent, in fact I was spoiled for choice and glad it was All Inclusive as I could sample many of the different choices available. You had the main courses as well as the Chef with his carvery and another two hot plates that he/she was cooking in front of us.

We met the regulars who are on holiday at the same time every year again.

Our 8 year old had a ball on his spring break and won the Bingo on our first night.

A big thank you to Paco and Carlos and the entertainment team, yes you Lucy for making our stay so enjoyable again.

  • Stayed February 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Stephen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LuisLuque, Duty Manager at Marconfort Beach Club Hotel, responded to this review, March 23, 2013
Dear Stephen P :
After 14 years visiting our hotel, I can only say, thank you for your continued confidence in us, for some time we've added to our restaurant nights themed food from different countries to give our customers even more choice of food.
I hope we can continue to surprise on your next visit.
Thanks again on behalf of all the staff.
Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed March 20, 2013

Just returned from 11 night break hotel very noisy, peaple shouting on corridors middle of the
night. Woke up at 2:30 in the morning by someone so drunk banging on our door they didnt know where their room was. Room basic by 4* standards but our maid kept it very clean.
As i am gluten free asked about options as it advertises for gluten free diets but was just shown
food on display that was gluten free, but as it is on display with ordinary food it is easily contaminated.When asked if gravy was gluten free 3 chefs did not know not very good when they are advertising gluten free food. Got the dreaded bug half way through holiday, could not leave room for 2 days still had it at the end of the holiday their must be something in the hotel
causing this as their was a feww other people in the boat.It does not help when some of the waiting staff put cutlery out using the eating end instead of the handles this needs looking into.
overall not a good holiday and i would only rate this hotel 3* at the most. Also think the hotel need to decide if it wants a ouple and family hotel or stag and hen nights.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Betty G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LuisLuque, Duty Manager at Marconfort Beach Club Hotel, responded to this review, March 23, 2013
Dear Betty G :
On behalf of the entire team of Manconfort Beach Hotel, I want to convey our sincere thanks for taking your time and explain to all readers of Tripadvisor your expertise in our Hotel during your stay in Torremolinos.
I want to inform you that we have gluten-free food for our clients, on the day of arrival you must advise the restaurant so we can prepare the options you like best, we have a wide range of products (pizza, pasta, bread, burgers, sausages , chips, besides breakfast products.
I am sorry that our choices are not to your liking.
Best regards.
Report response as inappropriate
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Neath.
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed March 19, 2013

Returned on 17 March after a fantastic holiday,hotel was one of the best we have stayed at.The food was superb at every meal with plenty of choice.The rooms were very clean and with daily maid service.Indoor pool a bit on the small side but lovely and warm.The all inclusive package was first class and we look forward to returning to this hotel next year.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank IanWinstone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LuisLuque, Duty Manager at Marconfort Beach Club Hotel, responded to this review, March 20, 2013
Dear IanWinstone :
It is difficult to answer as many positive reviews, but again I have to thank him for his words and for considering our hotel as one of the best we've been, for us this means a lot.
I hope the months pass fast so you can return soon.
Thanks again and until the next visit.
Kind regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
south wales
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed March 19, 2013

Just spent a weekend(14th - 17th March 2013) at this hotel.
On arrival was allocated a two bedroom suite for the two of us.Result!
Lucky we had four beds so that we could choose two that did not squeak.
Very poor quality beds and the bathroom was coloured brown and dark green with a bath that leaked from underneath soaking the floor.
Decoration and presentation of the room was very poor.
The public areas of hotel were good and staff very helpful and pleasant.
There was a good selection of food and overall quality was good.
Of our party of 8 people, 6 fell ill with severe diorrhea and vomiting.
Whoever allocated 4 stars needs to revisit this hotel. I would give it 2 stars at the most

Room Tip: Dont have 215
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  • Stayed March 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank benthomasSouthWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LuisLuque, Duty Manager at Marconfort Beach Club Hotel, responded to this review, March 20, 2013
Dear benthomasSouthWales :
First of all, I would like to thank you for taking the time to share your experience with us on Tripadvisor.
I am deeply sorry to hear that your stay did not entirely meet your expectation. Please allow me to express my sincerest apologies.
Again, thank you for sharing your experience with us and it's our hope that you will give us an other opportunity to show you our high standard services .
Kind regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marconfort Beach Club Hotel

Property: Marconfort Beach Club Hotel
Address: C. Pontinental 2, 29620 Torremolinos, Spain
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Torremolinos
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Torremolinos
#16 Family Hotel in Torremolinos
#16 Luxury Hotel in Torremolinos
#17 Romantic Hotel in Torremolinos
#18 On the Beach Hotel in Torremolinos
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Marconfort Beach Club Hotel 4*
Number of rooms: 260
Official Description (provided by the hotel):
Marconfort Beach Club Hotel is located on the promenade in Torremolinos and is known for its excellent all-inclusive. It has three outdoor pools and direct access to Playamar beach. The guestrooms are bright and spacious, with panoramic views and a furnished balcony, as well as bathroom with hairdryer. It also offers a satellite TV with international channels, a safe for rent and free WiFi access. The resort features a wide range of daytime and nighttime entertainment. It has a poolside terrace with loungers, a gym, a heated pool, and a sauna (open seasonally). It also has a playground, a game room with billiards and darts, minigolf and free bike rental. The buffet restaurant offers a great variety of specialties like an Italian corner, a kebab corner, international cuisine and live-cooking show, as well as an adult only area. The hotel also has two more bars, one of them besides the pool. The reception desk is open 24 hours a day, and the hotel has a tourist information desk with tour bookings and car rental. The hotel is one mile from city centre and only three miles from Malaga airport. It also offers car and bike rental, plus free parking. ... more   less 
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Also Known As:
Beach Hotel Torremolinos
Beach Club Torremolinos
Torremolinos Beach Hotel
Torremolinos Beach Club Hotel
Beach Club Hotel Torremolinos
Marconfort Beach Club Hotel Torremolinos, Costa Del Sol, Spain

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