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“Some bits excellent, some parts not so good.”

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Gran Cervantes by Blue Sea
Ranked #28 of 71 Hotels in Torremolinos
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Some bits excellent, some parts not so good.”
Reviewed May 6, 2013

In the main a good hotel to stay at. Just come back from a weekend break at this hotel which has many good points. The location is good, near to the shops and only a short walk from the beach.
The cleanliness is excellent, everwhere was spotless. The choice of food at meal times was very good and with such a varied choice at every meal there was always something for everyone. On Friday and Saturday evenings it seems to be a gathering place for the locals who take over the dance floor with their ballroom dancing and the seating areas in the lounge bar.
I have only two negatives about this hotel. Firslty the beds are rock solid. Some may like this but I found I woke several times during the night and had a bad back by each morning. The air conditioning in the room was worse than useless. Luckily being the beginning of May the weather was not at its hottest, but later on in the season this would be unbearable.

  • Stayed May 2013, traveled with friends
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Helpful?
1 Thank PaulG123456789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Belfast, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 6, 2013

Who ever rated this hotel 4*plus? Never have we tried to sleep in such a hard uncomfortable bed, the rooms were dated back to the 70s, the towels were washed grey and thin bare, the sea view, which we aid extra for was a joke! Bend over the balcony and strain your neck to see it. Yes, the refurbished reception and dining room area give you a good first impression, but it stops there. You could wait up to 10 minutes on the lifts and who charges for a rom safe now? The roof pool was dilapidated and the gym??? A small section cornered of without even treadmill!!. Thankfully we were only there for 5 days never again. This hotel needs a complete facelift or related. Staff just civil and no more.

  • Stayed May 2013, traveled as a couple
    • Value
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Helpful?
1 Thank Joey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Torremolinos hotels

Gloucester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 5, 2013

We have just came back from a weeks stay in the Cervantes. After reading some of the reviews about horrible pillows, uncomfortable beds, rude staff etc. I wasn't so sure that booking out holiday stay there was such a good idea. I couldn't of been more wrong! The food was great and a large variety. Staff are lovely! Everyone was so pleased to see you, greeting you every step of the hotel and the rooms were spotless. I have absolutely NOTHING wrong to say. One thing to say though is try to make it to breakfast as early as possible, it starts getting busy between 9:30am-10am and often people were queing.

Room Tip: Try to get a pool view room. We stayed on 3rd floor with pool view and it was lovely.
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  • Stayed May 2013, traveled as a couple
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Helpful?
3 Thank sandra_wesolek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, UK
Level Contributor
155 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
Reviewed May 3, 2013

I have stayed here several times over the years, but this was my fist stay under the new ownership of blue seas.
Unfortunately the hotel appears to have moved backwards to the 1970s rather than forward to modern times.
It has introduced all inclusive tariffs, which it struggles to cope with.
I have abandoned all hope of having breakfast ( I'm currently still there). 20+ minutes queues to access the breakfast room. Dire coffee from a machine & orange juice in a thimble that is orange in colour but otherwise has no other relationship with oranges.
They still charge for use of in room safe, 3 Euros a day.
As for wifi, they have reduced the charges from 9 Euros a day to 5 Euros a day.When I said I wanted tu use a phone & tablet on wifi, they said I need to pay TEN euros per DAY ! Outrageous.
The rooms are large, the beds old & hard & by and large the hotel is clean.
If you want somewhere clean to sleep in the centre of town near the train station-then The Cervantes is OK- but I would suggest book room only.
I think this will be my last ever stay here, as it feels like I've gone back to a 1970 Spanish Package hotel.
I spoke to the hotel Manager who was very nice & polite & explained the hotels position. He hoped now that Blue Seas have taken over ownership from Hotes, that things will improve. Sadly, from my point of view- I think the opposite has happened as the company is courting the package tour operators of Russia & other contries to provide a different kind of service.
Next time, I'd go to a lovely hostal round the corner (Guadalope) highly recommended, great service, great breakfast, free safe, free wifi. I am wondering why I booked in here at The Cervantes. Can't wait to leave !!

Room Tip: Book room only.
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  • Stayed May 2013, traveled solo
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Helpful?
3 Thank Narrabeam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leicester, United Kingdom
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed May 3, 2013

Visited the Gran Cervantes in October last year, fed up with weather in the UK so planned another 4-night trip 20th April. The hotel is great value for money, the receptionist was a bit glum, but we managed to get a smile out of her. The public areas of the hotel have been refurbished to a very good standard. The pool area had been improved since our last visit and we always were able to get a sun bed. The bedroom, was of a good size and very clean, the bathroom fairly small, but again very clean. The food.....wasn't great last year and hasn't changed, however it is a cheap holiday and if you can't find anything suitable to eat, there are vast amounts of restaurants and bars. Typical AI drinks, however this year you could have a bottle of wine rather than a decanted glass, not bad either!! This time we got the train from the airport, you purchase your ticket at the machine, just click on 'English' and away you go, it was 3 euro 70 for the both of us, the hotel is less than a five minute walk from Torremolinos train station. On checking out we asked how much it would cost to keep the room on for a couple of hours and the receptionist (the one who checked us in) let us keep it FOC...be nice :) All in all a great stay and would definately go again. We booked through Travel Republic, four nights AI, including a suitcase each (15kg) and it cost £245pp, you get a 10kg free luggage allowance with Ryanair, which most people seemed to use, so we could have got it for £215pp.

  • Stayed April 2013, traveled as a couple
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Helpful?
2 Thank Jill S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed May 2, 2013

Just got back after not knowing what to expect as the reviews are mixed. The hotel is spotless,the reception staff friendly,we were all inclusive and the food was good lots to choose from.The rooms are a good size and very clean.One let down was one of the bar staff who couldnt cope when it was busy and wasnt very friendly otherwise everything great We would definately go again.

Room Tip: Rooms on the south side are quieter
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  • Stayed April 2013, traveled with friends
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JMW_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 2, 2013

First of all the central location was excellent, out of the train station (which costs 1.70 euros from the airport) turn left and you see it towering over the rest of the buildings around.
Perfect location to go down to the beach one of 3 ways; one down a long road way, one taking the lift (costing 0.50 euros each way) or through the town and down (and consequently up) a ton of steps. If you're browsing the shops on the way down the steps it will keep your mind away from the amount of steps.
It takes around 10 mins to amble down the steps to the promenade and beach but it's a lovely walk. Not suggested if you have trouble walking or have heart/lung problems (although there are slopes available for wheelchair users at the side of the steps, they are not that practical).
There was one lady on reception (petite, pretty lady around 5ft 4in whose name I unfortunately did not get) that was very helpful and smiled and one gentleman (medium stature, around 5ft 8in with glasses) but the rest of the main reception staff were so straight faced I wonder if they have smiled in the last 10 years.
The rooms in the hotel itself were acceptable for the price (I stayed half board and paid 53.20 euros per night); having a double bed, large double-fronted built-in wardrobe, old-style TV, radio (that didn't work but I didn't come on holiday to listen to a radio), fridge (I assume it was a fridge as it failed miserably if it was supposed to be a mini-bar - no stock in it!), en-suite bathroom (in standard marble tiles) with bath/shower, toilet and bidet.
There was always hot water available regardless of time of day or night and this was a welcome change to other hotels I have stayed in on previous holidays.
The rooms were clean and serviced every day by the friendly and helpful cleaning staff (Pila being an exceptional example of this).
The balcony could have done with a lick of paint on the floor but it's nothing major.
The bed (as has been reported previously) was indeed hard but I had no trouble sleeping on it.
The carpets in the halls were a touch old and stained but let's face it, I'm paying 53 euros a night including 2 meals... What else do you expect?
The restaurant, well I have mixed feelings about this to be honest...
The food was varied and there were times when I thought the kitchen staff had a competition to see who could come up with the most unusual combination of food.
I saw various types of pasta dish (without a suitable meat accompanying it), amongst others.
The scrambled eggs (of all things...) were absolutely fantastic but I found it extremely random that the coffee and tea were included at breakfast but not at the main evening meal, unless you were in the 'all inclusive' club.
The lady at the restaurant reception (Maria) was very friendly at the start of the week but bordered on ignorant towards the end (I can only put this down to her being stressed by workload.
One of the restaurant cleaning staff (Julia) was extremely helpful and friendly throughout the week and should be commended for this, being a gleaming example of how customer service should be at all times.
A minor niggle was the internet connection. Paying 5 euros per day(or 25 euros for 7 days) was bad enough when 99% of 4* hotels give their customers free internet access, but the connection dropped on a regular basis giving you no chance of finishing an email... Save your text regularly if you are thinking of using their internet connection.
There are plenty of cafes/restaurants in the close area that offer free internet to their customers and they are not claiming to be something they are not...
All in all it is an average hotel with some mediocre food and the majority of sullen staff overpowering the ones who actually smile and care about customer service. But what do you expect from a hotel that charges 53 euros per night? It's not the Ritz after all.

Would I stay here again? Yes/No
Reason to stay? It's cheap, has a central location and it is clean
Reason not to stay here again? The food and the lack of customer service (with apologies to the 5 staff mentioned who did a good job)

Room Tip: Ask for a room with a view of the sea otherwise you will be overlooking rooftops and mountains. The...
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  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Gran Cervantes by Blue Sea

Property: Gran Cervantes by Blue Sea
Address: Calle las Mercedes s/n, 29620 Torremolinos, Spain
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Torremolinos
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#18 Luxury Hotel in Torremolinos
Price Range (Based on Average Rates): $
Hotel Class:4 star — Gran Cervantes by Blue Sea 4*
Number of rooms: 398
Official Description (provided by the hotel):
The Blue Sea Gran Cervantes is located in the commercial leisure centre of Torremolinos with sea views and only 800 meters to the beach. It is located 7 km from the Airport and only 300m from the train station. It offers good transport connections and can be easily accessed. The hotel has been recently renovated and has a total of 398 rooms which are comfortably equipped and all are adapted for every type of client, business client, individual or for family. There are gardens, a swimming pool area for adults and children; Solarium, Gym, sauna and indoor pool heated during winter. Miniclub in high season, Laundry service, Room service, Garage, Free wifi in the lobby. Restaurant Buffet, Lobby Bar, Pool Bar. ... more   less 
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Also Known As:
Cervantes Hotel Torremolinos
Gran Cervantes By Blue Sea Torremolinos, Costa Del Sol, Spain

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