On arrival at the hotel I was very disappointed, the check in was the rudest I have ever had. The reception staff didn’t even look up or acknowledge me in any way. Slow unhelpful and a key thrown at me, not a good start,
The hotel is dated beyond belief in public areas but the hotel is spotless in every area, the old dated decor is cleaned every day and I could not fault its cleanliness.
The rooms are dated but again spotlessly clean the bathrooms are out of this world and you can tell the hotel has spent money there, Best shower of any hotel and always hot water despite the hotel being full. The maid service again excellent,
Dining experience and what an experience, My credit to the waiting staff they work there socks off as duty managers wander the room ignoring the plates piling on tables or non-repeat guests and point out imperfections to the staff whilst chatting to repeat guests. One night I complained that a waiter was struggling and suddenly the manager pretended not to speak English well I speak Spanish and so told him his response we are all busy. NOT ACCEPTABLE SOL MANAGEMENT, MANAGE BY DOING WHAT YOUR STAFF DO PICK UP A PLATE.
The food is first class with an extensive choice every night including a full salad bar 4 meat dishes 2 fish and pasta corner, If you are vegetarian you may struggle to eat here if im honest. Puddings very good but chocolate ice cream disappeared after 2 days and a choice of only strawberry available,
We were locked out of our room on the seventh day and so approached reception no apology just room number lots of buttons and key cards thrown at me again. Please hotel get your act together courtesy costs nothing. Or restaff your reception with pleasant staff.
Overall for the price I payed fantastic value clean good rooms but very very poor service from reception and management. The rest of the staff raises the trip advisor rating just.
- Official Description (provided by the hotel):
- The Sol Don Pablo is one of three hotels in the Sol Don Hoteles Complex. The complex is on the sea front of the Bajondillo beach in Torremolinos and boasts 50,000m2 of facilities and gardens. Guests are free to use all the facilities of the complex including (depending on the season) 9 pools, 6 bars, 2 jacuzzis, entertainment every day and evening and the Delfinus Spa. The hotel is 800m from the town centre with beautiful walks along the promenade towards the port in Benalmadena. The airport is 15 minutes by taxi. ... more less
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- Also Known As:
- Sol Don Pablo Torremolinos, Costa Del Sol, Spain
- Sol Melia Torremolinos