On Saturday 3rd October 2009 we turned up at carihuela park palace, to be told there was no flat available. We have a contract certificate till OCT 2010 for flat No 708 which the Spanish Management refused to honour, we were offered unsuitable alternative flats or studios some where else. My wife had her 85 years old mother with use and we all had been on the go since 4 a m and this was now 1.00pm. I informed the receptionist that we had been coming here for the last 10 year, she was not interested. I then asked why we were not notified , she said they tried to phone a few times , I asked why they had not notified us by post to which she replyed , we do not do that. I find this incredable
that a business takes this attitude towards loyal customers and lets them travel from all over europe to be told you do not have accommodation in carihuela park palace.
I still like the place but spanish business ethics sucks, And the sooner they get rid of the present incumbent who is in charge the better for the reputation of the Carihuela Park Palace. MR IAN THOMSON -from GLASGOW.
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- Also Known As:
- Carihuela Park Palace Torremolinos, Costa Del Sol, Spain