Starting with the good, called PALIA LAS PALOMAS,, the hotel is upgrading to 4* over the winter, the pool area and lobby are already stunning, the pool area is all new and Very clean, pool area power hosed every night.Plenty of beds at this time of year, very clean water, pool a joy to swim in. Room was very clean, plenty of hanging and drawer space for us two, great over head shower, plenty of hot water. Only one plug, lucky I brought a multi way adapter. Drink is all cold and plenty of choice.
Average: the food, Chinese night was the same as non themed nights, all very bland, Lots of choice, really nice salad every day, love the little wine crofts, no need to run up and down for more wine / beer etc. fresh omelettes to order every morning was nice, and fresh bread, but bland, had to eat out a few nights for something tasty. I understand the need to suit the masses, but one meal a night with a bit of bang ? Not even a curry on Chinese night !!
"The Bad" we paid extra for a "sea view" on arrival at about 9pm 25/12/16. The recepionest booking us in said there are no sea view rooms available so we were in a Pool view room, thou disappointed we said Ok. Up in the room we opened the curtains to see a dingy street, No view at all, I went down to speak to reception to be told, "you got no view, pity, talk to your rep !! I had asked nicely to be given sarcastic droll from the female at the desk. I asked about the pool view and she said she didn't say that and they only had two "sea view rooms", they were full and I could complain to who I booked threw. I returned shocked at how I had been spoken to, my husband, a very diplomatic man then went to speak to her and got more of the same. Next day a very nice man on reception , simply said, no problem we will move you. The room,, not only had a pool view but a gorgeous view between building out to see, lovely gardens and everything
I could ask for, this entire side of the building floors 6 & 7 would have similar views., And as for being full,, the hotel was very quiet., The beds, felt like sleeping on a park bench ! I hope they replace these for next year, everyone we spoke to said the same, unless you like rock hard, like us it was hell, we stuffed towels covers and anything else we could to pad them, we did get extra pillows when we asked.
We would return, but not on All inclusive, and if they replace the beds and fridges ( none work !) Great spot , so close to everything. Except for our first recipients, all the other staff were excellent, could not do enough, friendly and helpful.