From the very start this hotel was very disappointing, On arrival, the staff behind the desk ignored us and were unfriendly. A sign on the desk advertised that if you wrote a review they would give you a gift during your stay, there was also the same advert in the lifts and outside the dinning room. This felt like a bribe.
I choose this hotel , mainly based on the excellent reviews on Tripadvisor, having experienced a holiday at the hotel , I now question the integrity of these reviews.
The hotel was located beside a busy road and was some distance from the beach, one side of the hotel had a view of the sea and mountains in the distance ,the other side was much less attractive and overlooked a small, dusty carpark and some buildings. A charge of 20 euros/day was offered if you wanted a room with a view of the sea.
The bedrooms were not very clean with marks on the walls, some of the furniture was worn, the floors had not been cleaned properly for the whole length of the stay. The bed linen was not changed every day. The rooms were very noisy, with plasterboard separating each room., you could hear the people next door very easily. The noise from the busy road beside the hotel made sitting out on the balcony unpleasant. A charge was also made to use the safe in the room.
The quality and variety of food was inconsistent -at best, you could say it was okay. The plates for the hot food were always cold. The coffee that they served automatically at breakfast varied from cold/weak to strong/cold. Some plates, left out for customers use, were dirty
On the positive side the rooftop pool had a lovely view but getting in and out of the pool would be a problem if you have mobility issues. The spa was nice. Some areas of the hotel lacked atmosphere, the outside patio area was very basic and the indoor reception area was unimpressive.The best thing about this hotel was that the general staff were friendly and helpful although some staff on reception could improve their attitude. In my opinion this is not a four star hotel. Would I go back again? The answer would be an absolute no!
- Official Description (provided by the hotel):
- Located in the heart of the Golden Mile of Marbella, next to the Exhibition and Congress Centre and just minutes from Old Town, surrounded by shops, restaurants, bars and nightclubs of Marbella's best to live the glamorous nights on the Costa del Sol If anything distinguishes the hotel Senator Marbella Spa is a spectacular hall dominated by a magnificent pendant. This magnificent large hall can be seen from its two panoramic elevators that rise to the rooms. The hall is the starting point for the rest of the Hotel.: Outdoor pool located on the 7th floor with the best views in Marbella, restaurant, bar, lounge, pub. ... more less
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