We were a late arrival and were given a twin room and not a king as booked - told we could change rooms in the morning as the king beds were on the 3rd floor - but in the morning were told in no uncertain terms that it was not necessary to change rooms as all the beds in the hotel are the same and the maid would make it into a king - it was very uncomfortable with 2 different mattresses and not satisfactory. Inadequate air conditioning - toilet did not flush easily - screaming children running up and down the corridor - generally a dark and dismal interior - unhelpful staff and certainly no service with a smile ! We bought botled water at the bar and the price varied each time - did not eat here so cannot comment on the food. Only stayed here as the location was very close to our friends apartment. I guess you get what you pay for but whatever the charge some things should always be guaranteed and that is good customer service. This was not the case here and the hotel staff couldn't care less about us.
- Official Description (provided by the hotel):
- The Hotel is in a magnificent natural setting, with one of the largest and best golf courses in Europe, the Guadalmina Golf Club, with a 45-hole course, where Hotel guests can benefit from special rates. All this, together with its wide range of functional facilities for congresses, conventions and incentive travel, large rooms, gastronomy and sports and leisure facilities, make this Hotel the ideal venue for a pleasant stay. ... more less
- Reservation Options:
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- Also Known As:
- Barcelo Marbella Hotel